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Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings.
Address and Contact Information
Address: 13961 Cedar Rd Unit #21, South Euclid, OH 44118
Phone: (216) 266-0401
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Shyla Jones
This visit was…not great. We were attempting to go to another nearby sub shop that was closed. We hopped on Google to find another place to go and this was the closest place. I had not had Jersey Mike’s before. When we arrived there were 4 workers, one filling the soda fridge, one taking/filling orders, one cooking hot subs and another worker. I am not sure what she was doing but she was not helping customers. The staff was not unpleasant, but they were also not friendly. When we arrived, no one even said hello, no one told us it would be a bit no one said anything. So we just waited in silence for probably 5-7 minutes. We almost left. A family came in right after us and stood and waited as well unacknowledged before walking out likely because no one acknowledged them. After the family walked out the worker taking orders finally said “I’ll be right with you”. She appeared to be finishing someone else’s order. After she finished and took our order, we paid and then sat and waited 15-20 minutes for our food. A friend who I was with said that they’d never even had to sit down at Jersey Mike’s before and that the location they frequent immediately makes their order and they are done. The dining room tables were very dirty with what looked like pieces of lettuce and food particles on all of the tables. It appears that this location is probably understaffed. As a first impression, I wasn’t impressed and I don’t think I will be back. It’s unfortunate because the food itself was pretty good.
… moreJacob Mcginnis
Terrible service ordered online picked it up order was wrong so went back up to get it fixed and they made comply wrong sandwich again. Not that hard to make a sandwich
… moreTee L Bee (Tee)
⭐️⭐️
I witnessed serious cross-contamination during my visit that made it impossible for me to eat here.
The employee preparing food kept the same gloves on while taking orders, handling bread, slicing meat, touching her face, and—most concerning—using her gloved finger to wipe/sniff her nose. She then continued making food without changing gloves or washing her hands.
She had a good attitude and was working, but basic food safety standards were not being followed. Once you see something like that, it completely eliminates confidence in the cleanliness of the food.
This isn’t about customer service—it’s about hygiene and training. Management and corporate should take this seriously and reinforce proper glove use and food-handling procedures before it becomes a bigger issue.
… moreI witnessed serious cross-contamination during my visit that made it impossible for me to eat here.
The employee preparing food kept the same gloves on while taking orders, handling bread, slicing meat, touching her face, and—most concerning—using her gloved finger to wipe/sniff her nose. She then continued making food without changing gloves or washing her hands.
She had a good attitude and was working, but basic food safety standards were not being followed. Once you see something like that, it completely eliminates confidence in the cleanliness of the food.
This isn’t about customer service—it’s about hygiene and training. Management and corporate should take this seriously and reinforce proper glove use and food-handling procedures before it becomes a bigger issue.
Caleb Moyers
So to make the story short, my entire experience was horrible. Now for a detailed explanation. I made an online order for a giant italian with mayo 2 bags of salt and vinegar and 2 lemonades. Seems simple right, well apparently not. I waited for about and hour for my delivery, which I can’t blame the store for that because of doordash. I will however blame them for the entire order being wrong from the ham sandwich I got to the random gatorades that were sent. I called to talk with someone about the order, and got and I quote “we don’t do credits or refunds, you gotta call to complain tomorrow”. I then stated nicely I just would like a credit and to take my name down for later (so they cant play stupid later on) and the lady then tells me look we closing you can complain tomorrow. I understand if you can’t refund and have to remake a meal fine, but don’t tell me you wont do either just because your closing. I could of spazzed but instead I’ma just let corporate handle that cause one way or another I’ma either get my money back or my food remade. But moral of the story, this place well location in particular is TRASH.
… moreRachael McClung
Ordered take out waited 30 minutes. Observing the staff just leaving tons of OLO orders just sitting there while one steps off to go outside and the others sweeping the floor instead of making the several tickets waiting. Honestly disappointing experience and awful customer service didn’t even apologize or offer a free beverage for the extensive wait.
… moreAllen Virant
4 employees, one working
No white bread
No taste sandwiches
Floor messy
Not welcoming
Got work to do to improve the experience
… moreNo white bread
No taste sandwiches
Floor messy
Not welcoming
Got work to do to improve the experience
Anthony Hobson
1st time visiting & I tried The Big Kahuna. Very satisfied, my only regret was not ordering the FULL SIZE!!!!
… moreJaniah Sims
They are extremely oblivious to the customer who have DoorDash/online orders. The workers will just stare at you in confusion instead of helping you. They also make sandwiches sloppy, don’t clean knives in between each sandwich or clean the store.
… moremark allen
I have visited this location regularly for the last 3 years. In the last 4 weeks I have visited twice and both times were totally aweful to the point I will not be back. The first time I waited in line watching the poor attitude of the shift leader and more orders than the team could handle I left after 10 mins of waiting to place an order. I wanted to give another chance but the second time it was the same senario the sandwich making station and back counter were a total mess. The shift leader and staff rolled their eyes and complained every time another order came in, slow poor customer service, and a messy sandwich.
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