Nicole Smith
This review is long overdue.
I stopped by the Jersey Mike’s in the MetroCenter area on December 23rd, and the experience was genuinely exceptional from start to finish. The service that day was phenomenal—welcoming, efficient, and noticeably positive. Nikki made my sandwich, and without exaggeration, it was the best sub I’ve had from this location since moving to the area. Everything was fresh, perfectly balanced, and made with real care and attention to detail.
What stood out just as much as the food was the atmosphere. You could tell there has been a positive shift in the team dynamic. The staff worked seamlessly together, communicated well, and created an environment that felt upbeat and supportive rather than rushed or transactional. That kind of energy makes a difference, and it absolutely showed.
Fast forward to just a couple of days ago—I stopped in again and, by chance, Nikki made my sub once more. And once again, it was outstanding. So good, in fact, that halfway through eating it I was genuinely disappointed I hadn’t ordered a whole instead of a half. That’s always the true test.
Consistency, quality, and great service are hard to come by, but this location clearly delivers all three. 10 out of 10—from the food to the service to the team culture. I’ll absolutely continue coming back, and I hope Nikki and the rest of the team get the recognition they deserve.
… moreOceanthebartender
I remember when this place opened was a bit of a disaster. However, the last few months, I’ve been back multiple times, and the new GM has really turned this place around. I’ve always loved jersey Mike since I discovered them. However, this has to be one of the best locations in the company as far as cleanliness, service, and quality. I almost always get the tuna, and the recipe is followed to a T at this location. Staff is always friendly. Food is always fresh if you’re looking for a sandwich. This is one of the better spots in the city(shout to Mitchell’s deli). Only “complaint” is i wish they had pepperjack cheese available.
… moreDanielle Bourne
Do not support this location. Unfortunately there are kind employees working the store being overshadowed by a rude and incompetent manager who snatches orders out of peoples hands. They also take longer than any other sub place around to make a sandwich. I waited 35 minutes from my uber eats pick-up for the order. The young lady was nice and patient while I was attempting to exit the uber eats help app (I was letting them know the food wasn’t ready and trying to get a refund). But the male manager was like no, and snatched it from
My hands in front of a dozen customers and employees who all were appalled. Yeah wont be going back until they get new management
… moreTommy
Called these guys to add something to an online order that they didn’t offer on the Uber Eats app. Phone is ringing for 3 minutes before anyone picks up guy just says “what” I go uh hello I just wanted to add chipotle mayo to the #56 since they didn’t offer the #99 hot sub online. He goes, “yeah well you might wanna cancel that, we’re out of bread” I’m like it’s 7:30 how are you out of bread at a sandwich shop you don’t close for another 2 hours lol. Guy acted like ruined his day trying to order a sub from this place. I worked at Jersey mikes in high school for over 2 years and we didn’t have that happen once.
… moreJesse Miner
My favorite Jersey Mike’s to visit! The woman making my sandwiches today was great! It was good to see someone actually having a little fun while working and singing along with the Golden Girls theme song when it came on. Sandwiches were perfect! I try to come here every time I’m in town.
… morePatricia Falcon
I have been there 3 times. Once being told no service because we are doing catering orders. Next time no bread. Today told I have to wait because he’s doing catering. What’s up with this location absolutely rude and horrifying to be treated the way I have. Will never be in again
Stay out of this location
… moreOsman Khan
Not recommending I was packing my order the lady that works night shift was rude and got attitude make me wait 30 minutes and still did not make my order then the other guy showed up
… moreSara Wilson
I work near Metro Center and this sando shop is always poppin’ off at lunch.
The staff is super customer service focused. While there can sometimes be a wait for my order, the employees are vigilant to check on your place in line and at least keep you informed.
Food is made fresh in front of you. Everything has always been right on my order even when I pickup from online.
… moreMTG. 600
This is the slowest Jersey Mike in Nashville DO NOT GO HERE. Ordered my food online at 11:50am order should have been ready at 12:24pm. Got to the store around 12:35pm didn’t leave the store until 12:50pm. Employees were also rude, they sat back and laughed at all the waiting customers telling us that we should sit down. She was being sarcastic. Will Never return. This happened on 1/21/2026.
… moreAubrie Gerardi
I’m visiting 12/18 at 6:12pm and a woman named Elissia (excuse my misspelling) took me and my boyfriend’s order. We were both in line saying we had never been to a Jersey Mikes and were excited to try it. But when Elissia took our order she was quiet and mumbled each question she asked about how I want my sub, I tried to listen attentively but had to ask her to repeat herself several times, to which she acted inconvenienced. And then continued on to mumble the next question. I feel bad for her, she seems miserable, but don’t make your customers miserable with you. After a couple questions about my sub, she said “would you like anything else?” I said “yes please, a bag of chips.” She replied “on your SANDWICH.” I thought to myself, wow, she CAN enunciate. I did not realize the next employee working the register would be the one to ask if we wanted any sides and drinks, but I was met with an attitude when answering a question I was asked. It’s just unfortunate that one employee can ruin it for you.
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