Address and Contact Information
Address: 17677-001-0010, 9700 Military Dr W, San Antonio, TX 78251
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Reviews
Fries were crispy & excellent, cheesesteak tasty, and the veggie burger was quite tasty.
The minor – they chose to position this place with the entrance facing away from all the room buildings so in 99% of cases when you approach it’s from the back. How do I get in? Where’s the door? There are two child proofed gates on either side, tucked around the sides, where you can enter the patio. Then you can either weave your way through the tightly quartered diners or realize there’s a door a few feet down the wall where you can access the interior. So now you’re inside by one of the bathrooms depending on which door you chose, and the bar is a few steps away. What to do now…there’s no visible host stand so maybe you seat yourself? Nope they leave it to you to look out the front doors and see the host stand and understand that you should wander out there to ask for a table. Best practices, from easiest to beat experience: 1) put signs at both rear, patio doors directing customers to continue on to the front to see the host. 2) train your bar staff to keep an eye on the rear doors and direct people to the host stand. 3) had a better building design.
We walked out from to come back in and be seated as there were no patio tables open. The menu is a bit of a mix bag and we settle on a chicken fried steak with corn on the coblette, mashed potatoes and a side of char grilled broccoli. Plus a kids hot dog with mandarin oranges as the side. Time passes, then some more slips by, then a bit more sneaks past the table. 25 minutes later the food arrives and it looks bad. The chicken fried steak was possibly run over by a steamroller then cooked in oil that hadn’t been changed since the start of the month (it’s April 26), plus the steak is over cooked. It even smells burned. Potatoes were drenched in so much butter the entire pile is yellow. We have the kitchen a small benefit of doubt and thought they used Yukon Gold taters so that contributed to the yellow, but a taste let us know butter was plentiful. But they also managed to be void of significant flavor? A wonder. The broccoli was char grilled but drenched in soooo much oil there was almost a 1/4″ collected in the bottom of the bowl and the broccoli itself was flaccid (yep, I used that word to describe a food). The kids hot dog was shriveled and more like an overgrown little smokey sausage. But my son wouldn’t hear of waiting for a new one so he ate it. And everything was either cool or barely warm. We eventually caught our waitress and explained the issues w the rest of the food. She said she’d get the manager and send her over. A few later the waitress returned and said the manager had to go to another building, “but I know what she’d do. She’d comp it.” We said thanks but we were quite hungry and the food was inedible. “Do you want the kitchen to remake it?”. “Yes, that’d be great.” so off she went and returned in record time w edible, appetizing looking food. We ate and left knowing that my son and I would be back the next night due to my wife driving to meet a friend for dinner.
Day 2 at JB’s – sad waitress. Sweet, pulled pork sandwich and kids slider plate. We knew from the night before to not expect much and that the food would all be previously frozen – no scratch made items at this place on a 5 Star resort. Pulled pork – maybe 5 oz of meet, luke warm. Sliders – previously frozen patties, buns were clearly from a package because the tops were still connected, as were their bottoms. Didn’t care to deal w another wait for remake, simply shared the dissatisfaction w the waitress, ate and left.
I imagine prisoners have better food.