Address and Contact Information
Address: 2558 Dalton Pike SE, Cleveland, TN 37323
Phone: (423) 650-1092
Website: https://japanesehibachieats.com/
Menu Photos
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Reviews
kay howard
We went in at 8:45 and they were still nice and took our order. At 5 til 9 a trucker came in and she still took his order. Great place to eat. Food is wonderful.
… moreTony Ledford
The food has always been good and hot. Prices are pretty reasonable and the staff has always been nice. The reason for 4 stars is I usually get orders to go and they don’t always answer the phone. Be sure and check to make sure your order is correct before you drive home. They do offer some sort of online service but you never know if they go it. Overall very good place to get lunch or dinner.
… moreMichael Davis
excellent food! but disorganized staff. I will eat there again but I will order out. My experience was good but no clean tables and waitress said she did not have the table cleaned because some people complain when they are wet. They do not give out menus because they expect everyone to have been there before. This restaurant has the potential to be a great restaurant if they improve staff and size of there locations.
… moreDenise Seide
Terrible customer service. Placed an order online, paid online, was told to pick up at 6:19. I was in the drive through by 6:15. Didn’t get my food until 6:50. BOTH orders were incorrect. So on top of waiting for 45 minutes, we got incorrect orders. Called the store, the “manager” was extremely rude and didn’t want to do anything to make it right. She hung up on my husband. Do not go to this establishment. Calling the other location currently and contacting the owners of the store.
… moreTaylor McIntyre
Manager of this location is extremely rude. Called and spoke to her after waiting 45 minutes at the drive through and getting 2 wrong orders. She told me she doesn’t need my business and hung up on me. Spoke to the owner who was wonderful and offered to fix BOTH of our wrong orders, but I wasn’t concerned with the food after calling this location. I was concerned by the awful customer service. Will change my review if she is terminated. Do not go to this location if you want good customer service. Expect to be talked down to and hung up on.
… moreCorey Blouin
We love the food that they server here. It’s probably the best Asians you can in the Cleveland area if you don’t want to drive out to Chat. It’s great that you can order over the phone so you can pick up your order with no wait time. That gives it the feeling of instant service.
… moreashley Higdon
Not very happy at all!
Called our order in 10 min before we arrived. Once we got there we was told sorry our order was gave to another guest, so we had to wait another 15 minutes!!!
Our chicken/steak was hard and over cooked. My peas were hard as rocks , and my broccoli tastes like it was soaked in salt water , and the white(shrimp) sauce was so spicy and salty it ruined whatever it was put on. Called to tell them they say sorry!!!! Wow will NOT RETURN AND DO NOT RECOMMEND
… moreCalled our order in 10 min before we arrived. Once we got there we was told sorry our order was gave to another guest, so we had to wait another 15 minutes!!!
Our chicken/steak was hard and over cooked. My peas were hard as rocks , and my broccoli tastes like it was soaked in salt water , and the white(shrimp) sauce was so spicy and salty it ruined whatever it was put on. Called to tell them they say sorry!!!! Wow will NOT RETURN AND DO NOT RECOMMEND
Hanna Raine
First time ordering here from delivery through door dash.. the order was missing 3 things 2 steak meals and side shrimp. Although they remade my order completely, they offered a “free meal or credit”before hand….. IT WAS 2 WHOLE MEALS…the poor doordash driver went out of her way to go get the food that I paid $40+ for.. very dissatisfied, although I appreciate the remake of the food but I won’t be ordering from here again.
… more