Typical Chinese spot offering take-out fare in basic, compact quarters with a couple tables.
Hours
| Monday (Labor Day) | Closed |
| Tuesday | 11 AM–9:30 PM |
| Wednesday | 11 AM–9:30 PM |
| Thursday | 11 AM–9:30 PM |
| Friday | 11 AM–10:30 PM |
| Saturday | 11 AM–10:30 PM |
| Sunday | 12–9:30 PM |
Address and Contact Information
Address: 3525 Towne Point Rd Unit 1, Portsmouth, VA 23703
Phone: (757) 686-2020
Order and Reservations
Reservations: jackychenportsmouth.com
Related Web Results
Jacky Chen | Online Order | Chinese Restaurant | Portsmouth
Jacky Chen Located at 3525 Towne Point Rd Unit 1, Portsmouth, VA23703, our restaurant offers a wide array of authentic Chinese Food, such as Sesame Chicken, …
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Reviews
Charles trash
My 1st bad review… I really don’t want to but, was a bad experience. Waited for food, then had to retake my order cause they got it mixed up. My food tasted a little funny too. Had the runs next couple days. Will try again. Hoping was just a bad day. They have a kiosk to order…. was kinda unusable for combos.
… moreVirginia
Noooo, it used to be so good too!!! Idk what changed. Husband and I went last night and food just didn’t taste fresh and a little off. Heard they have new staff or management. Shoot.
… moreW. Irving Morris
Out of all the Chinese restaurants within a 12 mile radius, this one is the best. Closest to your NY Chinese spot.
… moreLala Diggs
The food is disgusting. For those prices, it should be better quality. My first and last time ordering there. Oh, and here’s a tip, clean that chicken before you cook it!! Nasty
… moreLaToya W. Harrison
I ordered Chicken Chow Mein which I assumed would be similar to the Chow Mein I have had at other places. For example, I eat Trader Joe’s Chicken Chow Mein regularly and it looks like the picture below. I also googled Chicken Chow Mein and all the dishes look similar to the Trader Joe’s version. However, at Jacky Chen’s it is a saucy cabbage, celery and chicken dish without noodles. Their website doesn’t provide a description so for anyone else who might assume they are getting a noodle dish, I have provided a picture below so you can see what you will receive at Jacky Chen’s. I have been a loyal customer at Jacky Chen’s for many years and was really surprised by the response I received when I called to explain that what I received was vastly different from what I believed that I was ordering. I think it is only fair that they include a description or a photo on their online menu so that customers know what they are getting. Instead of acknowledging that this could be confusing to customers, I was told repeatedly (in a condescending tone) that I must not have ever had Chow Mein and that the information that turned up in my Google search was incorrect. Given that their version is so different, in my opinion it seems that providing a description or a picture would be the right thing to do for future customers. Although this was quite frustrating, the rest of the food was good so I am giving it 2 stars overall.
… moreCharles Flippen
The Mongolian beef I ordered wasn’t spicy at all and didn’t taste like beef at. The entire rubbery mess went in the trash.
… moreCynthia Morgan
The quality of the food sure has taken a big decline. I ordered over 100bucks worth of food to be genuinely disappointed. I used to happily spend 100 plus for their food but it wasn’t worth 45 bucks. And dont get me started on the taste or lack of. The dumplings now seem like they are Sam’s club box dumplings. How sad they had always been the best in our area.
… moreDo not Move here
They have new staff now and the food taste completely different then what it use to taste like GET THE OLD STAFF BACK
… moreLynda Achorn
I ordered chicken chow mein lunch special. It was supposed to come with an egg roll. When I received my order and got home. No egg roll. I called and spoke with a manager, she hung up on me. I called back and she said she had to talk to the manager, (she is the manager). Obviously they cheat people out of food that you pay for. This was my go to place, but since they moved the quality has decreased. A lot of rice, less entree and the celery weren’t cooked at all. No thank you.
… moreS Baum
My wife and I have enjoyed this food for at least 15 years and typically order fro them every other week. The moved recently and their food quality went down and their prices went up. Now we are looking for another restaurant that offers the same type of food with better quality.
… more