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Since 1960, Jacks has been serving Southern favorites like scratch-made biscuits, hand-breaded chicken fingers and hand-dipped milkshakes in their dining rooms and drive-thrus. Order Online, on the app, or drop by and visit us at our Bessemer, Alabama store located at 4941 Civic Lane. Get your southern cravings satisfied at breakfast, lunch and dinner time.
Fast-food chain serving standard American eats such as burgers, fries & milkshakes.
Hours
| Wednesday | 4:30 AM–10 PM |
| Thursday | 4:30 AM–10 PM |
| Friday | 4:30 AM–11 PM |
| Saturday | 5 AM–11 PM |
| Sunday | 6 AM–10 PM |
| Monday | 4:30 AM–10 PM |
| Tuesday | 4:30 AM–10 PM |
Address and Contact Information
Address: 4941 Civic Ln, Bessemer, AL 35022
Phone: (205) 720-0757
Website: https://locations.eatatjacks.com/al/bessemer/4941-civic-lane/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Carla Sims
The Asst Mgr was at the register, and essentially ignored us for the first 3 mins. When she finally acknowledged us, she was courteous but not friendly. Another woman was there, ans she was much much more welcoming.
Our chicken fingers were dry, but the chicken sandwich was very fresh and hot. The fries were also nice and hot.
… moreOur chicken fingers were dry, but the chicken sandwich was very fresh and hot. The fries were also nice and hot.
Matt Bowman
We like to try local restaurants and chains while traveling. We stopped at Jack’s in Bessemer and it was honestly a terrible experience. We placed our order at the counter and waited. And waited. And waited. Finally, the manager I formed us that the “grease” had to be replaced in the fryer because it was bad. Also said it would only be a few minutes so we agreed. Exactly 30 minutes after we placed the order, it was finally ready. My wife had chicken tenders which were fresh and hot. I had a chicken sandwich that was cold and evidently been fried in the bad oil. It wasn’t fit to eat. The fries had been cooked for a while and were so salty they were inedible.
After this experience, I started looking around the restaurant and we agreed that it was the nastiest place we’d been in- Period
There were 6-7 employees and we were the only customers in the place, so it wasn’t like they were busy. I would never recommend eating at this location. And I don’t understand how the health department hasn’t shut it down for a thorough cleaning. It also stinks in the dining room. Why am I forced to give it even a single star?
… moreAfter this experience, I started looking around the restaurant and we agreed that it was the nastiest place we’d been in- Period
There were 6-7 employees and we were the only customers in the place, so it wasn’t like they were busy. I would never recommend eating at this location. And I don’t understand how the health department hasn’t shut it down for a thorough cleaning. It also stinks in the dining room. Why am I forced to give it even a single star?
Hungry Sparrow
First time here, It was alright. We stopped for breakfast. the biscuits where warm and filling. The meat inside was a bit limited. I wouldn’t call it a 1:1 ratio meat to biscuit. The hash browns where a little stale or they used old grease. The staff had a poor attitude the girl at the window had swollen eyes like she was up all night and didn’t want to be there at all. I would be willing to try it again it has potential.
… moreAmber
Fresh and hot. Great wait time. Only negative thing is they do not sell Mac & cheese anymore.
… moreNicole Burns
The manager at this location was super impressive and handled the dinner rush amazing!!! Super professional and just awesome!
… moreTravone Laffitte
Seriously 5 stars. It was a great service and nothing but smiles. I’m serious a really good jacks. Close to chick fil A level of customer service.
… moreCasey Benefield
It has been 5 years, so I visited again… I’m adding a picture of the breakfast wrap my wife got, which is smaller than a Roku remote….and other tiny things… pathetic.
My steak biscuit, they clearly changed the steak patty to be less, about the size of a sausage.
The only reason I went here was the one by Town and Country verbally told an 80 year old couple that they don’t serve “their kind” here…. They were wearing a Christian shirt, white people. That’s not ok.
Old review: 5 years ago.
Service and accuracy leaves a lot to be desired. I’ve told the gm twice, with clear evidence in front of him… Even district managers. I even caught this on dash cam….
The Bessemer stores keep messing up, so they are either messing a whole lot of orders, or they are targeting me.
… moreMy steak biscuit, they clearly changed the steak patty to be less, about the size of a sausage.
The only reason I went here was the one by Town and Country verbally told an 80 year old couple that they don’t serve “their kind” here…. They were wearing a Christian shirt, white people. That’s not ok.
Old review: 5 years ago.
Service and accuracy leaves a lot to be desired. I’ve told the gm twice, with clear evidence in front of him… Even district managers. I even caught this on dash cam….
The Bessemer stores keep messing up, so they are either messing a whole lot of orders, or they are targeting me.
Derrick Goodman Jr
I had to wait for my meal which was placed via their app and no one asked to help me. I stood by the online pickup location then walked to the counter (where another guy waited as well). A female walked by after taking food to a drive through line and that’s when I stopped and asked her about my online order. This happens at multiple Jacks in the Birmingham area not in Trussville. Jack’s need to be more organized, trained on customer services & assist those waiting for online orders. Workers just standing there watching without a thought to asked what people need help with standing at the counter is incredibly frustrating and unacceptable.
… moreCashidah Hunt
Nasty. Filthy. No customer service at all. This is the Worst Jack’s I’ve been too. Drive thru intercom doesn’t work so you have to go in. Walk in and there’s trash, tea stains, drink stains, all over the counter and floor. There was only 2 customers including myself, so there was time to clean up. Sweet tea needed to be refilled as it was out, but instead of cleaning, they’re behind the counter twisting their hair, no gloves, talking about nothing. It’s horrible how you expect people to spend money with you but you won’t even employee people that care about service and how the location looks.
… moreApril Shattuck
Tell your employees to repeat the orders at drive thru especially when someone is taking the order and they are hollering in the back ground. I dont need no attitude or I’ll drive off
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