Kenda Davis
When fries are the only thing you order, you kind of want them to be all the way full. This is nine dollars worth of french fries. This is why you have to check your food before you drive away from the drive-thru. What crap.
… moreSierra Smothers
I just ordered sauces and loaded tiny tacos with EXTRA sauce and EXTRA cheese. I got home, opened the box, and boom. Dry tacos. No sauce. No cheese. No lettuce. No nothing. This is like the third time this has happened. I want a refund. I want it now. I’m so over this!!!
Update: I’ve called 4 times with no answer. This is stealing. Absolutely disgusting. This is so embarrassing for your team.
If anyone cares, I’m in IOP treatment for an EATING DISORDER. Tiny tacos are one of my ONLY safe foods. Your behavior is disgusting and intolerable. The female employee working the window should be fired. This is awful and horrible treatment. I am in disgust of this establishment.
Update: I’m on call number 9. No answer. Calling corporate now. You will not be working here at the end of the day…
… moreMelissa Hayes (White Lotus Cartel)
Went through the drive thru for a late night treat. I ordered an Oreo shake. The line was busy but it felt calm in the Solar Plexus. We moved through pretty quickly with my shake being ready at the window. The customer service was grounded in the Root Chakra and moved up to the heart Chakra allowing me to experience that the man that served me my drink and took my payment was enjoying what he was doing.
… moreLittle Miss Sunshine
I went in for counter service because the day before my chicken sandwich was a mess. It had way to much sauce and they put lettuce on it, so I ordered one with no lettuce and he rudely said it doesn’t come with lettuce so I then asked for sauce on the side to prevent such a mess. He was clearly being rude and so I waited 10 to 15 minutes in a empty restaurant for my sandwich. When I finally got mad and returned his energy I asked for my money back as she put the sandwich in the slot. He then yelled and said cancel order she wants her money back. He was shaking mad and to top it off I had to go back in for my sauce. He was hispanic wearing all black I’m assuming your manager! I asked for his name and he would not give it to me. He gets a F for customer service! Do better! This happened Friday Dec. 19th at 8:35am. Also when I first walked in and was waiting at counter he rudely trys to tell me what register to stand in front of like he was bossing me around, I dont take kindly to a minimum wage employee acting like he has some control of me. I’m NOT her!
… moreMarisa Riley
Been at this location multiple times as a doordasher. I’ve orderd myself from here before and of course the food is fine. However, tonight while doordashing we pulled up in the drive through, got asked at the speaker how they could help and told them we had a doordash to pick up, they told us to go to the 2nd window. Ok fine. When we got to the window, we waited a minute, she opened the window, said absolutely nothing, handed us the order then closed it. We were being nice and saying thank you, but just nothing. She looked like she was miserable. Don’t know if she was having an off night but this is not the first time we have had terrible customer service at this location. Usually get completely ignored at the window. I understand off days but man it happens basically every time.
… moreSkyler Johnson
Ordered a Number 1 large size with a Vanilla Coke & curly fries. Loaded classic waffle fries. And two 8 piece nuggets. Guy taking my order didn’t seem interested in doing his job. I asked him to repeat my order back to me. Handed me the wrong drink with ice. They gave me normal fries even though I paid extra for curly fries. Didn’t tell me they were out of curly fries but were still happy to charge me for them. I went in to get curly fries and only then was I told they were out. Your job is not hard, children do it every day. Horrible customer service, no one here cares about their jobs or doing them properly. I was not offered any form of refund or substitute. $30 for a single person and didn’t even get what I ordered. Drive thru cashier even took my regular fries from me and then handed them back to me after saying they had no curly fries. No gloves, nothing. Disgusting.
… moreKenneth LaVere III
This location was clean, the food arrived quickly for the amount of food we ordered. You can not go wrong with 2 tacos for a $1! We also got an order of egg rolls that were crispy to perfection. The location of this Jack in the Box down on the end of the shopping plaza makes for ease of access.
… moreEva Gatpo
I haven’t had Jack in the box in maybe 20 years. I walked in and waited at the counter for 6 minutes and 5 different people made eye contact from behind the counter and no one attempted to take our order. I gave them two more minutes and then walked out.
… moreJeff Norton
This jack in the box is really bad. Multiple time we have not gotten the right food. The last time called right away wand brought it back and they were bothered by the fact we wanted them to remake the whole order. By this point ether we eat part of the meal or it will be stone cold. We return it when we go in they handed the new food on apology or even acknowledgement that they screwed up. When my wife said something she got told well things happen, wow not a crap given that we spent almost a hour screwing with going back and forth. I filled out the survey to complain and requested a call and they couldn’t even do that. I’m seeing why the employee ack like this obliviously the management doesn’t care ether. I would go anywhere but the location. Too many problems and not care given. I can understand the employees not giving a care but when you try to talk to a manger and can’t that shows how much the owners care.
… moreTim Rothermel
I just went through the drive thru to get my kids dinner nothing in my order is correct i was not given a reciept and noone is answering the phone. I ordered cheeseburgers ketchup only and got plain hamburgers w nothing on them asked about a nuggest meal was told number 18 got the drink but not the nuggets or fries. This service is beyond unacceptable. I would like to hear from a district manager
… more