Social Profile: ![]()
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack®, Ultimate Cheeseburger, the Buttery Jack™ and the Sourdough Jack® on our trademark toasted sourdough. If you seek good value, we offer Jack’s Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don’t dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.
Hours
| Sunday | Open 24 hours |
| Monday | Open 24 hours |
| Tuesday | Open 24 hours |
| Wednesday | Open 24 hours |
| Thursday | Open 24 hours |
| Friday | Open 24 hours |
| Saturday | Open 24 hours |
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Order from Jack In The Box in Hilo, Hawaii
Jack in the Box. OPEN TODAY UNTIL 04:00 AM. 50 E Puainako St Hilo, HI 96720.
All Jack In The Box locations in Hilo, HI
Get the best Food near Hilo,hi. Order Hawaii for delivery or pickup today … Jack In The Box in hilo, hi. 50 E Puainako St. Hilo, HI 96720. (808) 959-3111.
Order Jack in the Box – Hilo, HI Menu Delivery [Menu & Prices] | Hilo
Get delivery or takeout from Jack in the Box at 50 East Puainako Street in Hilo. Order online and track your order live. No delivery fee on your first …
Last Updates
Reviews
Ron Cipres
40 minute wait inside on a Sunday (2:00pm). No crowds only 3 cars in the drive through and 4 people ordering in the lobby. This is the 2nd weekend in a row that this has happened. They have 3 people working. One manager who stays in the back (burgers). One cashier/drive thru employee and 1 fryer person. They don’t greet you. They just say can I take your order. We ordered online for pick up and arrived 15 minutes later. We waited for 10 minutes but they had not even started to make the online orders as there were 2 other people also waiting. One was a door dash driver. When our food came, the fries were cold, soggy, broken in half and had dirty black specs on them. The taste was horrible. It was dirty oil. I noticed that the fryer man was dropping fries and tacos constantly and then bagging them and they would sit there in the trays for a while until someone ordered them. I told the cashier that the fries were old, cold and soggy and he picked up the trash can and asked me to throw them in it and then went and told the fryer man. The fry guy told him to make them himself. So the cashier took the fry scoop, scooped up some fries, put them in a paper fry sleeve, arranged them with his fingers and gave them to me. I looked at him and was at a loss for words. He had just handled the trash can, and never washed his hands. Seriously! The tacos were over fried and over dry. they tasted hard as if stale and also were cold. This has happened to us 2 weekends in a row. Same manager, same cashier. Not sure about the fry guy. They need more people working inside. 3 cannot adequately run the store. The lobby was a mess. I put in 3 calls and several surveys and emails to JITB but they just want to send me coupons with out ever calling me back to find out what the problem was. Their customer service is also failing. The picture show how busy they were not.
… moreKāhealani Martins Curammeng
Today at the Hilo, Hawaiʻi location, the front door was locked, customers were at the drive-through. I waited in line for 40 minutes at the drive-through. This is not what bothered me because I knew there was a reason for the door to be lock. But, when it was finally my turn, the employee at the window was extremely rude. She held out the card terminal, and as I tried to insert my card, she abruptly told me in an angry voice to “tap the top.” After I tapped my card, she threw the terminal onto the counter, gave me an angry look, and walked away. I was stunned and felt really bad about the interaction. Then she handed me my order, without saying “thank you.” When I got to the park, I noticed there were no napkins or receipt included with my order. When I returned home and opened up the package it wasn’t what I ordered. I ordered a grilled chicken sandwich and the sourdough Jack. This was honestly the worst experience I’ve ever had anywhere. Customers should be treated with the courtesy and respect they deserve. If I hadn’t charged it I wouldn’t know what I paid.
… moreMichael
I have been sitting in the drive through line for a half hour and still have 2 cars in front of me. They need to shut this place down. I give it 0 stars. Don’t come near this place. Taco Bell next door had a line wrapped around the building when I pulled into this place and I only had the 2 cars in front of me and their line is gone. And I still have 2 cars in front of me.
… moreJennifer Illetschko
Just all around terrible. I’ve never been to a Jack in the Box before so I figured why not try it. Went inside, ordered through the app and waited over 35 min to get my food. I heard one worker say they were short staffed which after reading reviews, it seems like a continuous problem. Sign on the counter says they’re hiring for managers and pay $70k. Try paying more and you may get workers especially when meals are $15-$20 each.
Anyways, ordered a sandwich with 1 patty, fries, and a drink. Get my food and go home. This sandwich had 3 patties, was huge, and such a mess. The fries looked like they were removed from the fryer way too soon. The only thing good was the soda. I took pictures and messaged the company asking for a refund. $19 for 1 meal that I had 2 bites of and went into the trash. They wanted to give me a $15 GC to come back again. It didn’t even cover a meal. I asked for a refund again and was told I’d have to talk to the manager. Do they have one?!?!? So Idk if y’all in Hawaii have grown accustom to this or not but please do better. Check out Chick fil a or Culvers. Even during their busiest times, all food is made fresh and is extremely quick. Like max of 20 min. It’s very visually appetizing, tastes amazing, correctly made, and cheaper than this place. Maybe close this place down and get one of them instead. Just a thought.
… moreAnyways, ordered a sandwich with 1 patty, fries, and a drink. Get my food and go home. This sandwich had 3 patties, was huge, and such a mess. The fries looked like they were removed from the fryer way too soon. The only thing good was the soda. I took pictures and messaged the company asking for a refund. $19 for 1 meal that I had 2 bites of and went into the trash. They wanted to give me a $15 GC to come back again. It didn’t even cover a meal. I asked for a refund again and was told I’d have to talk to the manager. Do they have one?!?!? So Idk if y’all in Hawaii have grown accustom to this or not but please do better. Check out Chick fil a or Culvers. Even during their busiest times, all food is made fresh and is extremely quick. Like max of 20 min. It’s very visually appetizing, tastes amazing, correctly made, and cheaper than this place. Maybe close this place down and get one of them instead. Just a thought.
Fallon Legaspi
Slowest fast food place I know of. It doesn’t matter if there’s 2 people in line or 10, or if you go in or drive through- you WILL BE WAITING. If time means anything to you, go to another place.
Check your bags before you drive out, guarantee there will be at least one thing wrong or missing and you’ll have to park and go in after you just annoyingly waited 40 minutes for your food, or just deal with it once you get home if you dont notice in time.
Rude staff, acts irritated with YOU if they mess up and you bring it to their attention. Even if youre polite and cordial.
You’d think that after years of chaos they’d finally get it together. Have a meeting, go to the drawing boards, figure it OUT. Someone needs to contact corporate at this point. Total joke.
… moreCheck your bags before you drive out, guarantee there will be at least one thing wrong or missing and you’ll have to park and go in after you just annoyingly waited 40 minutes for your food, or just deal with it once you get home if you dont notice in time.
Rude staff, acts irritated with YOU if they mess up and you bring it to their attention. Even if youre polite and cordial.
You’d think that after years of chaos they’d finally get it together. Have a meeting, go to the drawing boards, figure it OUT. Someone needs to contact corporate at this point. Total joke.
preethi b
Initially went to this jack and the box and got fries and they gave me a ranch packet with it. Went 2 hours later and ordered the same thing and they said they charge for the ranch packets. I have never been charged for 1 sauce packet. I spoke with the manager and they said sauce was not included with the fries, when they did include it a few hours before. Otherwise, bathroom/establishment was clean.
… moreCharmaine Sagapsapan
The drive-thru takes far too long. It’s time to improve the service and make it faster.
… moreNohea Lani
Typically this drive-thru takes a minimum of 45 minutes so hoping it’d be better, I decided to go inside and grab food. It was way worse! Every worker in there seemed miserable with no sense of speed or care for a fast food place. A worker on her break was the loudest person in there, playing around with friends and eating Zippy’s food. Another customer straight up walked behind the counter and got her own food after getting into it with a couple staff. After about 20 minutes, another worker brought a bag of food to my table – it wasn’t mine so I returned it. Another 15 – 20 minutes later I finally got my food. Thankfully the order was correct, but it must’ve been sitting for a while because everything was cold. There seems to be a lack of leadership and absolutely no care or sense of pride in their work. That was my last transaction at Hilo’s Jack-in-the-Box!
… moreJade Hintz
After a long day of traveling from Ohio to Hawaii, I was quite disgusted and disappointed by my first meal in Hawaii Firstly, the entire building was run down and overall dirty; bathroom doors were left open into the hallway and most disturbing of all was the toilet brush (used for cleaning toilets) lying on the order/pick-up counter. Secondly, my order was not right; I ordered a burger without condiments and when I opened it there was literally every condiment. Was a less than great experience and standing joke in my family…at least it made for an amusing first trip to Hawaii memory…hahaha! Also, lowkey bad when you can’t even make a mediocre 3 star review.
… moreashli sims
Id give it less if I could. We ordered online, we go in we wait id say 15 minutes we started looking for our order on the board the woman says may I help u FINALLY. my friends like I dont even see my name on the board she replies oh cuz I erased them.. turns around says to thw one girl in the back our names here and doesn’t apologize or anything. Food was subpar at best.. no napkins nothing..
… more