Jerrad
Absolute worst customer service I have ever had! I have been standing at the front waiting for one of the many many employees to acknowledge me for almost 10 minutes. It’s like they’re paid to ignore paying customers. I won’t ever be back.
… moreNicole Cook
This is our neighborhood Jack in the Box and my teenagers like to eat here a couple of times a month. But today, after we paid for a combo meal, an employee informed us that their soda machine was broken and she could offer us a bottle drink (milk or juice). Then she hands me a 6-oz juice box, which clearly doesn’t equal in price or volume the regular soda that would have come with the combo I paid for. When I asked for a 2nd juice box to at least come closer to the volume of liquid I paid for, the employee repeatedly informed me that she’d have to charge me for it. She apologized that the soda machine was broken but I am still scratching my head over 1) why not post a sign on the door or self-order kiosk so customers don’t pay for sodas they won’t be receiving (they weren’t busy – there was only 1 other customer), and 2) why she couldn’t have given me an extra juice box just to keep a regular customer happy . $13 for a burger, fries, and a kid’s size juice box — Jack in the Box, you might have just lost out on my business with this one. A bummer for us both.
… moreF G
This location Jack in the Box is super. Staff is always professional and efficient. I’ve never had issues with my orders or customer service. Food is consistently good!
Management is doing a great job with recruiting, training and retaining the right folks here!
… moreEduardo Gomez
This is so far that best Jack in the box in fresno employees very polite educated very knowledgeable food very fresh amaze me 100% is a WOW
… moreG F
Horrible experience! Got a coupon in the mail so went in and was told their system can’t accept the coupon even after my food was made and they had no way to honor their own coupon so had to cancel my order and leave. Will not be back to any Jack in the Box after this
… moreAnthony Gutierrez
I don’t usually leave reviews for fast food places, but I had to take a moment to give a shoutout to AB at this Jack in the Box. Every time I’ve come through, AB has gone above and beyond with his service. He’s friendly, fast, and always gets the order right. You can tell he takes pride in his work — whether it’s handling the drive-thru during a rush or making sure customers leave with a smile.
It’s rare to find someone who brings that level of professionalism and positivity in this kind of setting. If every location had an AB, the world would be a better (and better-fed) place. Give this guy a raise — he deserves it!
… moreEver McClendon
Okay, so I’ve always enjoyed going to Jack in The box, and I love to give good reviews, I usually wait a couple of days before I post a review so I can be a little more objective, but this particular visit was very annoying. Went to the drive-thru to order food at 11:30 p.m. and it took about 30 minutes to get through the line, and the line wasn’t even that long. At one point I contemplated going somewhere else but it was too late, I had too many cars behind me. And the food was subpar, The buttery Jack was not very buttery as it usually is, and the jumbo Jack tasted as though it was missing something but I couldn’t quite figure it out, I ordered a strawberry lemonade and got a strawberry soda, I wasn’t about to go back through that line again to get it corrected, and the lobby was closed. Hopefully the next time I go the service will be quicker and the food will be better. If I even go back to that location.
… moreSheelee Yang
I have a love and hate relationship with this place. Some days they have great customer service and some days it’s not the best. The younger kids there are great and have great customer service. The older lady…. not so much. But I can’t really say anything too negative because I don’t have much encounter with her so I can’t really use that interaction and define the other workers’ hard work. Maybe she just had a rough days in all the encounter that I had with her.
… moreNoelle Knows Official Music Artist
The way they cook their food is like no other in town! Love this location!
… moreErica Alcorn
Very clean facility, bathrooms clean, one unisex restroom and one women’s restroom. Friendly helpful staff. Quality food with a short wait time. Definitely my Jack location choice for the Clovis area.
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