M Abalos
The grandkids and I were heading over to Indio for several days to meet up others for a family weekend vacation. On our way, we took a break, had a bite to eat at this location. There were several people inside the dining area, place look modern, somewhat clean. Trash cans were full and it was around 1pm. Staff were friendly and polite. Our order was taken in no time and our order didn’t take long.
Busy kitchen. Food was good.
Clean counter, clean bathroom, clean outdoor.
Lots of parking
… moreAuashua
I had a very disappointing experience at the Jack in the Box drive-thru this morning. I began by ordering a single spicy snack wrap. The employee asked if I wanted to make it a combo, and I said no. I then added the 2 for $6 classic snack wraps, which he correctly enacted.
After that, I changed my mind and asked to make my single spicy snack wrap a combo. Instead of adjusting it, he added two wraps to the combo without explaining that a combo apparently requires purchasing two wraps. This was never stated at any point during the order.
When I asked for clarification, the morning manager jumped in with attitude and said, “So you can’t order a combo with a single wrap,” as though I should have already known this unmentioned rule. The tone was rude, dismissive, and completely unnecessary. By the time I reached the window, the same negative attitude continued, and the interaction felt unprofessional and impolite.
Clear communication and basic courtesy go a long way, and unfortunately neither was present during my visit. I hope management addresses the customer service issues at this location. So far I’ve had multiple bad experiences with their managers at this location. Fix yourselves.
… moreEddie Latorre
Don’t come here they don’t care about quality or service and it starts from up top. The manger here is a lady with glasses is very disrespectful and rude. I was retuning the food that I just ordered because of the lack of care and quality of the food. Please choose how you spend your money as the consumer we have a right to receive what we paid for nothing less and nothing more. That’s all I’m saying and this jack in the box is here to take your money and give you substandard food and service. I’m sure this is not to the standards of Jack in the box. I was a life long customer but I’m done. I’ll be spending my money at the other competitors for now on. Also if Jack in the box brings back the big cheeseburger I might come back. Be safe everyone.
… moreEmma Mandujano
Bought 3 breakfast platers all three had pass time out fresh toast call to see if they can replace them they said yes but just return the fresh toast not the platers no the platers were not empty. Never coming back . Workers can care less . Will be calling corporal.
… moreMarthew Weber
Ramon that works the drive through at night is the most professional and kind fast food worker I have ever come across! He has charisma and style in his language. Makes it enjoyable for sure instead of being “yelled” at like most drive through workers.
… moreLorenzo Warfel
FRIENDLY Late Nite Service! Stopped for quick bite after not eating dinner earlier and the Loaded Breakfast Sandwich hit the spot. The hash browns at Jack in the Box are also a guilty pleasure of mine. Everything tasted good! I went after 10pm so there wasn’t a line in the drive-thru. The Jack is pretty lonely so I wouldn’t recommend eating in your car as some creeps may walk around it, who knows? The guy at the window was patient and polite, the staff vibes were good. My only complaint is that we had to park up front and wait for our food even though we were the only customer. Not sure how that happened but it did, our order wasn’t large. I’ll be returning as this is a tried and true location!
… moreCrimsonLightning098
Extremely rude service. I went to go dine in to do a take out order and it took over 15 minutes to get my order. The problem with this is the cook didn’t even start with my order until another customer told me I was already waiting past 10 minutes. So thanks to the other kind customer she let them know I still haven’t received my food. Once the manager was finally told she let the cook know that my food wasn’t made yet. So the cook finally started making the food and it probably took about 2 minutes to cook the food and the nice lady customer told me to check my food because it is going to be undercooked. Guess what it was undercooked, so I let one of the order takers know it was undercooked. But, this was the problem whom I believe was the manager rudely took the food and tossed followed by telling the cook to make another. From here on out it took a downturn. Once the food was done the manager rudely tossed the food on the counter and walked away. So I asked what’s with the attitude because if it wasn’t for another customer how long would i have been waiting for my food. Thus, after asking this and asking for corporate number the manager took my receipt left the returned money on the counter and straight up told me we are a franchise not corporate. The disrespect from this lady was astounding. This interaction was god awful and has even led to a horrible taste in my mouth to never buy food from here.
… moreJordan
Shout out to Cesar G who was working opening shift best Jack in the box worker of all time HANDS DOWN!!!
… moresabrina nunez
Takes forever to get ypur food amd you always have tp park in the front to wait. Even if its a simple burger
… moreWinter Galey
Don’t go here unless you want to wait 25 mins for your order and have to microwave it because your fries are literally cold and stuff and your burger has unmelted cheese with and old tomato smashed into it. Gross
… more