Kevin Gomez
I have to say, the morning crew always and I mean it they always get me right. This crew is always very polite, they are quick to take orders and hand them out. I usually stop around 5:40am for my breakfast before work and it’s quick and easy. Food is always warm and on point. Thank you guys keep up the good work!
… moreAndoPan
I received a squashed, poorly prepared burger with additional jalapeños and bacon — items that incur an extra charge. While I understand it was late and your staff may have been tired, this is both unacceptable and unfair. Having worked in fast food myself, I know the challenges of the job, but I also know the importance of respecting customers and delivering what they paid for.
I do not personally know your staff, and they do not know me; however, I trusted them to prepare a decent meal for which I paid in full. The order was to be handed directly to the DoorDasher, meaning there was no direct interaction — yet it seems that trust was disregarded.
I am not seeking a complimentary meal or any form of compensation. What I am asking for is accountability for your employees’ actions. With a manager present, why was there no discipline or, at the very least, basic respect shown toward the customer? I believe it is reasonable to expect a consistent standard of professionalism, and I hope this matter is addressed to ensure it does not happen again.
If you don’t like it done to you, why do it to others.
… moreHILLYYY MF
Worst customer service experiences at this location. The drive-thru employee, Ariadna g was extremely rude and unprofessional. Instead of greeting customers or showing basic courtesy, she acted irritated and dismissive, which is completely unacceptable when you work in customer service. It’s disappointing that a well-known company like Jack in the Box allows this kind of behavior from its staff. If this is how customers are treated, it reflects very poorly on the management and overall training at this establishment. I won’t be returning, and I hope corporate reviews this location and addresses these issues immediately.
… moreJulio Fierro
I went through the drive thru and ordered some wings as the combo. They prepared the wings only. I ordered a soda as extra at this point as I was in a rush. The wings were supposed to be Buffalo. They had enough sauce for maybe half a wing on all 6 wings. Wrong order and food was awful
… moreArona Talifa
Ordered the double bacon smash burger and they gave me a regular double cheeseburger with the special sauce in a box that was marked for the double bacon smash burger. Would be nice to get what was paid for. Sad to have to check orders on the spot. Lost trust.
… moreMIKEAL MIKEAL
I usually don’t have an issue with this location. Food is always fresh, hot and prepped in a timely manner. Which of course I don’t mind waiting for my food as long as it is FRESH. I stepped in to use the restrooms tonight and it smelled like sewer. The toilet bowl was over flooded and tissue paper all over the place. The mirror was not visible, it was all scratched up. The sink to wash your hands needs major major detailing. I was going to dine in, but I changed my mind. So I drove thru drive and ordered a 3 piece eggroll order and a cheeseburger. I usually don’t check my order because usually my egggrolls are fresh and hot. I live 15 minutes away from this Jack location. When I arrived home my order of eggrolls were not hot, they were soggy and not fresh. I tried calling the location three times and no luck. I was higly disappointed because this location is usually on spot with service, fresh food and accountability.
… moreShelly McClain
Ordered a grande sausage burrito meal. Drove 15 back minutes home only to find out they didn’t put any egg in it. It was just sausage, cheese, hash brown and the sauce. When I called the woman immediately cut me off to say they’ll replace it. That great, but don’t cut me off when I’m speaking. I wasn’t yelling or being disrespectful and you just waisted 40 mins of my time going to grab breakfast, and now I still don’t have breakfast. Last time they didn’t put sausage in my sausage burrito, this is literly the worst Jack in the Box I’ve ever been to. It’s not a special order, how do you forget eggs in an egg burrito????
… more張Eric
I must say that this one is the one that disappoints me the most. I have shown her the last order, but she just can’t make it. She doesn’t want to ask other colleagues. This is the service attitude of this one.
… moreJesse Heimbigner
Its been 13 years years since ive had jack…. and man it hasn’t changed. So many memories of tacos amd ranch, sourdough jack!!! I smiled for days
… moreEd Heim
Had the new ribeye burger. Didn’t taste like ribeye steak. It was good but not ribeye good. Didn’t look like the picture on the menu either!
… more