Latoya Parker
I went to the jack in the box in Brenham. Sat in line for 20 mins before I would order. Then another 30 to get to the window. Paid for everything then had to wait another 20 mins. Had to leave my my child there to wait for food. While I go and pick something up before they closed. Only to return 10 mins later, and she’s still waiting inside for the food. Jack and the box yall need to do better. I cant come here anymore if I have to wait over an hour for two burger, chicken nuggets and fries. Everyone in the inside is pissed
… moreMom Pek
Waited for bmy burger but it was worth it. Bun was fresh. Lettuce, tomato, and onion fresh. The burger meat was hot and not greasy. definately will stop next time through.
… moreCalvin Gardner
This location needs to be closed with the rest of the Jack N’ The Box Franchises if they’re not going to hold their team members, food, and services to accountability and fast food standards. Below par experience
… moreWilda Milian
I had a very bad experience at this Jack in the Box. The manager, Angela, treated me with discrimination — she was rude to me because of my race and even mocked my English, which is completely unacceptable. On top of that, the restaurant was in terrible condition: it smelled rotten, the chairs were sticky, and the whole place felt dirty. I would not recommend this location at all.
… moreDude Lebowski
We were literally the only people in the store and they never called our number. We went up to ask about our food and the guy said “there’s an order?” he looked around and gave us our bagged food, dont know how long it was done and sitting there. Then we told them the order was wrong and the guy just said “huh” and walked off. Completely incompetent team. Dont waste your time here.
… moreValerie B
Workers took forever just to take my order because they were busy talking amongst each other then when I finally was able to order and got my food it was cold. Not good service at all .
… moreTam D
So this location has just been remodeled. And when I say remodeled, I mean, this place was torn down and rebuilt from the ground up a month or so ago. We went here once before the revamp and never went back because it was dirty. So we decided to give it another go. The staff is friendly but the place was dirty. Already. It was 7:30 in the morning so I feel like it should have at least been cleaner starting the day. I could understand if we hit the lunch crowd or something but not first thing in the morning. The soda machine was dirty and greasy as were many of the tables. I give it 4 stars just because the staff is friendly, otherwise I’d give it 2-3 for cleanliness.
… moreBrandon Simmons
Drive through is so ssslllllooooowewwww, curt on Top of it all. Hope they’re better on the inside. 30 minutes waiting to make an order 15 minutes to get it. If I wasn’t locked the line I go home & cook my own dinner or go to McDonalds right next door. On top of it all these guys struggle to make or count change.
… moreAmanda Tiemann
I would have given them 5 stars until I realized this….when I tried to call them about it nobody would answer….so the outside of two cups where people touch was inside my drink. I’m not even sure the reasoning behind this because I feel the cups cost more than the soda would have.
… moreCynthia Hedrick
The food is fine, as expected from Jack in the Box. However, the service is incredibly slow in the early morning. Their drive thru is 24 hours, so they should have been ready for customers, even at 5:55 am. We waited at least 5 minutes at the ordering menu in the drive thru before we could place our order, 5 minutes at the window, and another 10 after pulling around to the front. And they forgot our drinks; my husband had to remind them. We will not be stopping at this location again.
EDIT: Against my better judgement, we stopped here again, this time around 11:30 am for lunch. Our order took over 10 minutes to get to our table. My burger was ordered with “everything on it”, not “with 5 servings of mayo”. I had to wipe my burger’s butt before I could eat it. (Picture attached)
To their credit, they did fulfill my husband’s request for a bacon milkshake.
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