Brittiny Rinehart
One star. I have officially banned this Jack in the Box from my DoorDash pickups and will likely never eat here again.
Every visit is a problem. Long waits, constant issues, chaos behind the counter, and rude or dismissive employees. Even during peak rushes, I regularly see staff standing around talking and joking instead of working. I have also watched employees wearing gloves scratch their heads, touch their hair, walk away, then return and continue handling food with the same gloves. That alone is unacceptable and disgusting.
The final straw happened during my last pickup. They were completely out of tacos. While I was on the phone with the customer explaining the issue, an employee repeatedly told me to tell the customer to mark the item as not delivered. That would have falsely flagged the order and directly hurt my ratings as a driver. While I was saying no and the customer was also saying no, the employee started arguing with both of us, raising their voice while I was still on the call.
I tried to walk away toward the bathroom area just to speak to the customer privately and de escalate the situation. Instead, the employee left the counter during a rush, followed me, and continued arguing loudly with both me and the customer on the phone. That behavior alone was wildly unprofessional.
After that, I went out to my car and called DoorDash support to report what had happened. While I was sitting in my car, two employees came outside, stood there laughing, staring at me, and one even pointed. I have no idea what they were saying, but it was extremely uncomfortable and honestly surreal. It felt like something out of the Twilight Zone.
Between the hygiene concerns, the chaos, being pressured to do something dishonest, being argued with while on the phone with a customer, and then being mocked afterward, this location has zero professionalism. I have banned it from DoorDash pickups and will not be eating here again. Avoid this location entirely.
… moreAmanda Hallmark
I recommend closing this location. They are never open according to their posted operation hours. The menu sign is trashed and half of it’s gone. The speaker doesn’t work. And they are always out of everything. I gave them 3 chances in a row and every time was a horrible experience. Absolutely do not recommend. I hope corporate really takes a look at this location – it makes the whole company look terrible.
… moreOTTO GOMEZ
Why is it so hard? Why? Went thru the drive thru, ordered a jumbo jack, no cheese, and a texas jack. We got some weird “promo” burger that had cheese, no lettuce. Clearly not a jumbo jack. And they didn’t charge for the texas jack. It was late so we had to go back around in the drive thru. We let the lady that helped us the 1st time know that our order was off. She asked us to come to the window. But she wasn’t the one at the window this time. What we got was a very confused guy who didn’t understand anything we said. Anything….like we were speaking a different language. Or maybe we just weren’t speaking the language of being high because he looked like he was in a daze. Sorry jack, but even with very little choices to eat late night in the area, i can’t ever come back to this jack.
… moreCTX Traveler
I was the only car in the drive thru and had to wait about 7 mins to get greeted. Customer service over all was nice and friendly. Order was correct gave me the condiments I asked for with no hassle. But the food was terrible. I tried the new sirloin burger which tasted like a normal patty but was extremely dry. So that was a epic fail. Also tried the #1 Swiss bacon butter burger. Extremely dry and there was no butter flavor what so ever. Very very sad looking burger. Would not come back because the food was not good. Someone recommend the butter burger to me and said it was super amazing. But I should of known better since it was fast food.
… moreMariana
I went in this morning and ordered a “SUPREME CROISSANT” and they gave me this? And not to mention it was already BITTEN!!! I had just seen when ever I arrived home.! I am at fault for not checking it through drive thru but they are in the wrong for giving it already with a bite what the heck? Never again!!!!
… moreLiz Guerrero
Worst service ever. There was 3 staff members working at the time. Pile of trash on the floor by the fryer’s. Loud obnoxious rap music playing. My jumbo jack meat was burned and dry. My tacos were pretty much lettuce tacos with cold yellow cheese. Young female employee kept going in and out of the restaurant with no regards to the customer. She was too busy talking outside while there was a long drive thru line and 2 customers inside waiting for their order taking. Took about 10 minutes to get our order. The employees seemed to not care about the customers at all. It seemed like there was no supervisor present and only kids were working. I will never be back to this Jack in the box again. There definitely needs to be a manager on site 24/7 here. 6/3/2024 830pm
… moreAngel Esparza
The restaurant was sparkling clean and the manager went out of his way to ensure great customer service… as a matter of fact…the whole evening shift on 1/22/2022 was smiling. The food was a totally cooked to perfection and actually resembled the menu pictures.. Varied menu items. Now that’s great customer service.After all… it’s Jack in the Box!
… moreDebra James
Placed our order at 8pm waited 30 mins to get our order and when we finally opened everything it was cold the cheese isn’t even melted. I’ve been to this location twice and both times I’ve been disappointed. Won’t be back.
… moreLee Kelley
I know it was the night of October 31st but service was sloooow.. There was one customer inside and 2 in the drive through. Ridiculously slow. I went through was asked to park then went in about 10 minutes later to check on it.
… morePrint It
ORDERED A SANDWICH, REGULAR FF AND A ROOT-BEER. I GOT CURLY FF AND NO DRINK BECAUSE THEIR MACHINE WAS NOT COOPERATING. NO MONEY BACK AND I WAS LATE. THE SANDWICH WAS GOOD.
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