Pleasant Grove 65
Just came from the place like 3 minutes ago. I ordered my food around 6:51pm. Patiently waiting while other customers and door dash are coming in for food as well. I ordered ahead of 5 people. For some weird reason their food got taken care of first before mine?? Like how does that work. I only ordered a burger and fries, 4 tacos. Like shouldn’t take that long right? Wrong everybody that ordered after me got their food first and even the door dash workers got theirs for sure. Cashier in red hair asks for my receipt. So I’m thinking ok now she noticed I’ve been waiting here for a while, now hopefully they’ll prioritize my order. Nope, still waited for my food and man the patience I have waiting this long for food that I ended up asking for my refund. To hear, see the cashier tell the manager named Brian my food been sitting there at their counter waiting for some tacos. Like wow, I see tacos right there in wrappers waiting to get put in someone bag. Brian gave me my refund, I left my drink on their counter that I haven’t even drank out of yet. No apologies or anything. I walked out the store and got in my car drove home hungry. That place needs more traing for the employees to better manage orders and get them out fast. Especially for the customers that order first before anyone else that showed up after them. Please jack in the box, have a meeting with your employees and make sure they get customers orders out on time. Don’t want to be sending customers home hungry.
… moreAlex Contreras
Worst experience ever. Paid 13 dollars for this munchie meal that looks like leftovers. I understand it’s jack can’t expect much but come on. Then I asked them did yall just put left overs in here and they answered with “that’s all you get” .
… moreS Cooper
I ordered halfsies fries they were super fresh and delicious. The lady at the window was nice as she multitasked to stock the restaurant and attend to her guest. Overall wonderful encounter.
… moreHalie
Sergio provided excellent customer service during our visit and even brought our order to our table making sure we had napkins and sauce to go with our meal which I really appreciated . Food was fresh as well.
… moreRae Winston
I love me some Jack in the Box especially the loaded breakfast and a #14 Spicy Chicken… But its also about your customer service too me and I dont care what area I’m in at night I will drive all the way to Pleasent Grove too go to this location the workers are great especially Sergio gone make it right everytime not just for me for everyone that have walked through the door or drive thru he running the show turning people frowns to a smile Great Manager Keep up the good work Sergio!
… moreKaii
I just want to thank the staff for their kind service this evening. From the person who took my order to the person that took my payment and bought out my food. Sweet ladies that complimented my nails you didn’t need to do that but after a long day of work your compliments lifted my spirits. Great team at this location food came out quick and had plenty of condiments. Thank you for your hard work love that I have this Jack in my community!
… moreRuby Resendez
This place takes so long to give out food my mom works as a jack too and a jumbo and tacos is the fastest thing to make she doesn’t even take 5min doing it
… moreodalis
Black guy took my order through the drive thru, he was rude , i had to repeat myself like 5 times and he still got my damn order wrong. he was saying “huh” to me in the ruddest way. terrible service
… moreJose Camarillo
Absolutely Disgusting! Service is a hit or miss and often do not offer a sincere apology or explanation. Unfortunately it’s the only jack I have close to my job, but for now I’ll not be stopping by they need to clean their equipment as often as possible.
… moreGiovanny Sarabia
Came to get some tacos and got my order messed up. I placed the order online for 24 tacos 12 no cheese and no lettuce, 4 regular and 2 no cheese, instead I got all of them with cheese and lettuce. I swear this place always gets my order wrong if I can rate 0 stars I would
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