

Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack®, Ultimate Cheeseburger, the Buttery Jack™ and the Sourdough Jack® on our trademark toasted sourdough. If you seek good value, we offer Jack’s Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don’t dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.
Address and Contact Information
Address: 6100 Howdershell Rd, Hazelwood, MO 63042
Phone: (314) 895-1716
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Reviews
After being active the last several weeks & taking off work for my bday today, but still going to the gym, I decided to treat myself. I ordered 4 items & asked for 5 sauces which the young lady at the window told me that they would bring out with my order if I pulled up to wait. When my order arrived a few min. later I had jelly, jam, & a buttermilk ranch that I didn’t ask for & 1 out of the 5 that I did ask for. When I went inside to get my sauces, a different girl, Destiny, told me that 1 of them was no longer being made, which I found odd that the first girl didn’t know that since she works there…
She then told me that I would have to pay for the additional sauces, despite them giving me ones I didn’t ask for at no charge. When I said that the first young lady didn’t say that, Destiny got an attitude & said “well, I’m telling you now.” I don’t mind paying the 33 cents per sauce if I was told that when I ordered, but apparently the first girl didn’t think it was excessive for 4 items, but Destiny did.
Well, Destiny didn’t take my order, & if that policy is standard, then the other employee should know that. Then, when I asked for a manager to honor my original sauces, said “Manager,” Lauren, just repeated with her own attitude that extra sauce is more, no matter what the first girl said, & “I’m telling you now.” If I wanted to talk to a parrot, I’d go to a pet store, but there was no professionalism, courtesy, or real customer service offered at this location, aside from the young man that brought me my food. Obviously, I had money to pay, but the principle of the matter & attitudes were it for me. I will be contacting Regional/Corporate as well…
I go regularly. Every time I go to this specific Jack in the box it’s one specific manager that is very problematic. I always ordered bacon cheddar potato wedges with an extra set up. When she is not there , I always get extra cheese on my potato wedges, I am always satisfied with my order. Every single time she is there she only gives me a small amount of cheese on my potato wedges even after I paid extra amount. She always claims it’s policy they don’t add ALOT of cheese. And always , I mean always gives me attitude. In conclusion, I just avoid going in the mornings so I won’t run into her. On October 9,2025 I went at about 1:50-2:00 pm. I ordered 4 tacos , one ultimate bacon cheese meal and a jumbo Jack … the person ordering even asked me if I wanted my jumbo Jack with cheese I replied yes. As soon as I got to the window , I was asked to pull around and wait at the door. Typically I do not like to pull around because it’s a long wait or my order is messed up , on this day I decided to go ahead and pull around and wait. I waited and he came out with my order . I only saw 2 tacos and my jumbo jack was missing . Before I could let him know he walked off so I had to park my car with my dog inside by the way , and go in to tell them they forgot my jumbo jack. The man was handling my order and being very professional and before he could finish the manager walked up and told them to pull up my order. She told me he forgot my jumbo jack , and I told her this is why I don’t like getting out of lien and pulling up at the door because now I have to get out of my car and before I could finish talking she refused my order and told me she’s calling her manager. I began to record her while she was on the phone with her manager. She said “remember the girl that used to always complain about her wedges, she’s here and I’m refusing her order because they messed up her order but she’s being problematic ” I told her It’s because I have a problem with you guys always telling me I have to pull around , legally your not supposed to make me pull around to make it look like you finished my order fast. She continued to tell the manager she’s refusing my order . I told her I had no problem paying for my jumbo Jack from the start but as a customer I have a right to voice my concerns. She then began to walk offf and say have a nice day. We start arguing and she took her headphones off called me fat, tried to fight me and told me to come around the counter to fight her. This manager gives me trouble every single time I come to Jack in the box. Today got very out of hand. I am filing a complaint through the better business bureau, the EEOC and I am getting a lawyer for retaliation and harrasment. As a customer I have a right to voice my concerns , and after I pay my money I have a right to recieve my order with respect . Quality and care. This manager turned down my order from personal experience and problems. And she is very problematic. I also have this on video. I have already filed a complaint through cooperate. And now I am taking more steps to make sure this matter is solved and taken care of as a paying customer . Please reach out to me regarding this matter. Thanks