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Jack in the Box has always been the place for those who live outside the box. Where you can try new things and order what you want when you want it, while always getting it fast, hot and fresh. If you love the classics, burgers make up the core of our menu with the signature Jumbo Jack®, Ultimate Cheeseburger, the Buttery Jack™ and the Sourdough Jack® on our trademark toasted sourdough. If you seek good value, we offer Jack’s Deals with our famous two tacos, chicken nuggets, Jr. Bacon Cheeseburger and more. We don’t dictate cravings. We serve our full menu, including breakfast, all day every day. Want a burger for breakfast or breakfast sandwich for dinner? You got it.
Burgers, chicken, tacos & breakfast items fill out the menu at this fast-food chain.
Address and Contact Information
Address: 320 N Randall Rd, Lake in the Hills, IL 60156
Phone: (224) 509-6281
Menu Photos
Order and Reservations
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What’s Happening in Algonquin IL? Cindy Capone Aug 28, 2025 . …
Reviews
Matthew Radzinski
Absolutely horrible. Don’t bother wasting your time and money. First of all this location just opened a few months ago and when I arrived they said the drive through speaker was having issues so I decided to go inside…
Once inside I placed my order, double cheeseburger, fried chicken sandwich and some tacos. After 45 minutes of waiting my food was finally ready. Got home and the fries were ice cold, hard as a rock and had more salt than the dead sea has. The chicken sandwich was dry and half of it was inedible that my wife had to throw it away. The burger meat was also dry as a bone only the sauce made it slightly edible. The tacos were so bad my son couldn’t even finish half of one and his stomach started hurting him.
To compound the issue (and quite frankly why I’m making this review) is that I tried calling them 5 times after to speak directly to them. The phone went directly to voicemail that is full each time and can’t accept any more messages.
What a total waste of money!
… moreOnce inside I placed my order, double cheeseburger, fried chicken sandwich and some tacos. After 45 minutes of waiting my food was finally ready. Got home and the fries were ice cold, hard as a rock and had more salt than the dead sea has. The chicken sandwich was dry and half of it was inedible that my wife had to throw it away. The burger meat was also dry as a bone only the sauce made it slightly edible. The tacos were so bad my son couldn’t even finish half of one and his stomach started hurting him.
To compound the issue (and quite frankly why I’m making this review) is that I tried calling them 5 times after to speak directly to them. The phone went directly to voicemail that is full each time and can’t accept any more messages.
What a total waste of money!
Gregory Sosin
I love JIB and was so happy when they opened nearby. I have dealt with their growing pains the first few weeks and waited patiently for service. Today, though, was an issue that can’t be blamed on being newly opened, understaffed, or overly busy.
I had a simple order, done in the lobby. 2 tacos and a double jack, without ketchup (see receipt picture). When I got my bags, one had 2 tacos and one had a burger. When I got home, the tacos were soggy and stuck to the wrappers. I had y to, literally, scrape them off the wrappers and eat them with a spoon. I dealt with that, since I love the tacos. However, when I opened the burger, I received a Jr. Jack WITH ketchup (see second & third pictures). I can’t eat this and have to throw it away. It was nowhere close to what I ordered. I tried to call the location to complain but, of course, nobody answers. I can’t go back and try to get the right burger, as I will not wait in line again. I am stuck with food I can’t eat. Very disappointing.
If anyone from the location, or corporate, reads this, please advise a way I can get the burger credited back to my payment card.
… moreI had a simple order, done in the lobby. 2 tacos and a double jack, without ketchup (see receipt picture). When I got my bags, one had 2 tacos and one had a burger. When I got home, the tacos were soggy and stuck to the wrappers. I had y to, literally, scrape them off the wrappers and eat them with a spoon. I dealt with that, since I love the tacos. However, when I opened the burger, I received a Jr. Jack WITH ketchup (see second & third pictures). I can’t eat this and have to throw it away. It was nowhere close to what I ordered. I tried to call the location to complain but, of course, nobody answers. I can’t go back and try to get the right burger, as I will not wait in line again. I am stuck with food I can’t eat. Very disappointing.
If anyone from the location, or corporate, reads this, please advise a way I can get the burger credited back to my payment card.
Donna Clasen
First time at this new location, heard some horror stories so we were prepared for the worst, but we were pleasantly surprised! Greeted by a great counter girl, Stormy, she was friendly and personable and let me try some sauces before ordering. We timed how long our wait for food would be, it was 8 minutes from order to table, pretty reasonable considering the drive thru was busy and there were at least 6 tables of inside customers. All in all we were pleased with the experience, my burger and fries were hot and tasty, my iced tea was fresh and good, and my husband devoured his tacos and said they were just as good as he remembered.
… moreLynne Saccaro
SO disappointing!!
Open at 8 with ONE employee?? I felt horrible for the woman who had a bucket in hand to clean the tables when I drove up.after no response from the speaker. She was cleaning, taking orders, $, and cooking!?? She said someone else was coming in.
At 8:10, 3 employees showed up! How can you open without more than one employee???
My $14 order was handed to me at 8:20 with a “Sorry for the wait.” that I thought was sincere from a man that was now rushing around.
2 tacos were half cooked and inedible. Sauced minis were hot. # 9 burger was warm.
Give the woman who opened and tried to do EVERYTHING ALONE a raise, and get some corporates in there to see what is really going on.
I love Jack, but …
… moreOpen at 8 with ONE employee?? I felt horrible for the woman who had a bucket in hand to clean the tables when I drove up.after no response from the speaker. She was cleaning, taking orders, $, and cooking!?? She said someone else was coming in.
At 8:10, 3 employees showed up! How can you open without more than one employee???
My $14 order was handed to me at 8:20 with a “Sorry for the wait.” that I thought was sincere from a man that was now rushing around.
2 tacos were half cooked and inedible. Sauced minis were hot. # 9 burger was warm.
Give the woman who opened and tried to do EVERYTHING ALONE a raise, and get some corporates in there to see what is really going on.
I love Jack, but …
Tanisha Walker
I stopped by the drive-thru at Jack in the Box recently. The food was fresh and tasted really good when I got it, so no complaints there. The only downside was that it took a little longer than expected for the order to come out.
Overall the staff was still polite and the quality of the food made up for the wait. If you’re not in a huge rush, it’s definitely worth the stop.
… moreOverall the staff was still polite and the quality of the food made up for the wait. If you’re not in a huge rush, it’s definitely worth the stop.
Uriel Mendez
I would not recommend trying this place, was not worth the time and money spent for the quality of food that we received. My girlfriend and I walked in to order and both ordered a BACON Ultimate Cheese Burger combos and an eggroll. We received two cold sandwiches with only meat patties and cheese, nothing else. We ordered a small regular fry and a large curly fry and received two curly fries. The wait was 40 minutes long and for spending over $30, it was not worth it. The restaurant was dirty, the floors were sticky, and the staff was rude. They did not give us one of the drinks we ordered that was supposed to be prepared behind the counter, and when trying to ask for the drink we received attitude along with the drink. The only thing that was correct in our order was the egg roll and large curly fry. If you plan on trying this place, I would not recommend it.
… moreKelly
Im waiting an hour, AN HOUR, in the drive thru line before even getting to order. They’re not busy because every person that tried to go inside was met with a locked door(?) so there was nobody inside at 6 pm (i attached proof of this). I even had time to type this entire review before even receiving my food. Honestly I don’t even care how good the food is, Im still rating it badly because nothing is good enough to wait this long for
Also they were out of Dr Pepper, Coke, Root Beer, and said they couldn’t make milkshakes.
Not to mention every review I’ve seen has been met with the same reply from the owner, yet here I am dealing with the same issues. This owner doesn’t care about his job and it’s sad to see a restaurant i love being tainted by a terrible franchisee.
Just go get Wendy’s or McDonald’s down the street
… moreAlso they were out of Dr Pepper, Coke, Root Beer, and said they couldn’t make milkshakes.
Not to mention every review I’ve seen has been met with the same reply from the owner, yet here I am dealing with the same issues. This owner doesn’t care about his job and it’s sad to see a restaurant i love being tainted by a terrible franchisee.
Just go get Wendy’s or McDonald’s down the street
Baby DJ
This is my first experience and it was lukewarm like the food. Waiting 30 minutes waiting in line and another 30 after ordering. The result was a tad overhyped as the fried food doesnt come fresh from the fryers. Maybe it takes times for them to put the orders together with all the chaos but till its sorted quality fill be down.
… moreJosh Hallstrom
Jack in the Box you need to hire more people or pay them more. Foods good but with only 3-4 cars in front of me it still took over an hour to get a simple meal. If this keeps happening this location will fail. Btw if this drive through worked like a well oiled machine I wouldn’t have had the time to leave this review.
… moreTony Kresto
Food:
It’s Jack in the box, you don’t need to read this part of the review. It’s pretty good fast food.
Service:
Oh boy… The kiosk was out of paper, and we didn’t remember our order number from the 2 seconds it was displayed on the screen. So trying to monitor when your food was arriving was nearly impossible especially if it was a common order. The wait… I wish I could say 6 or 7 minutes for food…it was closer to 15 minutes (and we didn’t have a complex order just a simple order for 2 people). It didn’t look like it was understaffed perhaps just not properly trained.
Atmosphere:
Yeah, fine. It was clean ish, all the lights worked… There were a few straw wrappers on the floor, the management was changing out the garbage for at least 5 minutes. We had to wait to leave because management was moping the floor next to the exit (all same person for the garbage, mop, floor cleaning). Overall just seemed as well running as a 10 year old Chrysler (if you know you know).
… moreIt’s Jack in the box, you don’t need to read this part of the review. It’s pretty good fast food.
Service:
Oh boy… The kiosk was out of paper, and we didn’t remember our order number from the 2 seconds it was displayed on the screen. So trying to monitor when your food was arriving was nearly impossible especially if it was a common order. The wait… I wish I could say 6 or 7 minutes for food…it was closer to 15 minutes (and we didn’t have a complex order just a simple order for 2 people). It didn’t look like it was understaffed perhaps just not properly trained.
Atmosphere:
Yeah, fine. It was clean ish, all the lights worked… There were a few straw wrappers on the floor, the management was changing out the garbage for at least 5 minutes. We had to wait to leave because management was moping the floor next to the exit (all same person for the garbage, mop, floor cleaning). Overall just seemed as well running as a 10 year old Chrysler (if you know you know).