Amber Silva
This was one of the worst experiences ever. We decided to have a nice day in Santa fe, be tourists for the day. We were super ecstatic to find an IHOP. Upon entering we had to wait quite a long to be seated when they were NOT busy. There was three tables seated, as we waited one couple got up and walked out . When she finally came around to the hostess desk to seat us the other table left. My husband turned to me and said ” that’s not a good sign” we were finally seated. Mind you only ONE table has people. She does not come around for nearly 30 minutes and finally gets our drink order. We don’t see her for another 10 minutes and she finally gets our food order. Why we stayed ?? Idk guess we were still excited for some classic IHOP. Our food comes out 15 to 20 minutes later . The food was excellent, just as expected. Then we wait another 10 minutes to flagg her down for our bill, we just hand her our card . We NEVER SAW AN ITEMIZED BILL. It was over 70.00!!! We were a party of 4 3 waters and a kids sprite. No extras no appetizers nothing. We never saw her again to question the bill, being that we were finally fed we ended up leaving, which is what we should have done in the first place. It was 2 adults 2 kids 1 who ordered 1 item a la carte . How we got to over 70.00 is Ludacris. Never ever will we visit again, ever and will make sure to mention to family and friends we should have read the room and followed suit and left. IHOP do better.
… moreBryan Menell
I really didn’t expect much because it seemed like everyone in the dining room was waiting for their food. I always wonder if the food will ever look like their pictures as well. Turns out the food came out plenty fast and was absolutely delicious. My French toast looked better than the picture! My over easy eggs were perfectly over easy. Everything tasted delicious too.
… moreMel Cor
Our experience here was a good one! The Waitress Nancy was very polite and courteous! With a good sense of humor! We had an accident occur during our visit here and the lady that cleans offered to help dry my wife! We plan to come back the food was great!
… moreForked Opinion
If I could I would give 0 STAR. They aren’t practicing social distance. The seats are not 6 ft apart. You are seated next to other people at a pretty close distance and they aren’t sanitizing the buzzers they gave you. Also, witness the lady cleaning tables and all she would do is spray and only wipe in one stop. We were seated and the waiter took awhile to ask us for are order and never received our drinks until we reminded the waiter. The waiter never acknowledged us. The food was alright nothing special…never came back to refill our drinks. I would definitely not be coming back. Worst service.
… moreLaura Jacques
Absolutely ridiculous dining experience. It was so cold in the restaurant everyone was wearing their winter jackets. We asked to speak to the manager and he said the heat was turned up to 68 but that it was cold outside. I asked if there was anyway it could be turned up higher and he simply said ” no mam”. This place has gone downhill since the son took over.
… morePiper maoo
Food was good,service not so great. On the left side of the restaurant smelt like sewage. Especially towards the back near the restroom.No one wants to smell that when they’re eating. Keep the bathrooms clean also please.
… moreAndrea
Manager treats his own race poorly,
I went in today and gotten the free pancake meal just like any other veterans would .
When I got in the lady that was my waitress asked for my id which wasn’t a problem .
After giving her a id the man that’s the manager looks at me while sitting down others at a table then goes to my waiter and tells her to relook at my military and bring it to him .
Which she did then he brought them back to me and says “thank you for your service.”
Later they bring the food in which I have two babies and it’s just me alone mind you.
I tell them if I can get boxes to go . So that the kids don’t make messes and stuff the man that’s the manager tells me no .
And a man and his woman that were also veterans over heard this whole situation.
The manager then brings two boxes and says please don’t take anything to go I highly recommend you eat it all here.
Then as the man and woman were leaving they gaven me a $25 and told me they understand how it is having kids and left.
It’s embarrassing to even have to go through restaurants this way especially for the fact that I have kids that should give a right for us to ever leave with food if we need to.
… moreJoseph Roark
Possibly the worst food for the price I’ve ever had. I came for all all you can eat pancakes and was told they don’t have them even though they had a sign at the front saying that they did. What I settled on was the steak and for the price of $19, it was unseasoned and relatively cold. The drinks for an iced tea and soda were $4 each after taxes. Definitely never coming back to IHOP. Go to literally any other restaurant.
… moreAriana Chavez
My order was wrong. Completely wrong. I ordered a cupcake pancake, chocolate smile pancake, and cheesecake pancakes. The manager refused to believe it was wrong because mr perfect says he packaged it. At first they said I needed to go in and speak with him by the time he got on the phone he was so rude and unprofessional and wouldn’t even let me speak he kept talking over me and saying he packaged it. I can’t believe he’s even a manager. Not to mention the food looked like it was thrown around before it got delivered. Worst service and gross food. Go to Denny’s instead better service and food.
… moreJavier Saenz
I was dining at IHOP when the manager, Ameen, started yelling at our server right in front of customers. They were arguing about other guests, and Ameen kept raising his voice so loud that the entire restaurant could hear. It was extremely uncomfortable to sit through.
To make things worse, Ameen actually told the server he was fired after his shift, right there in front of everyone. Completely inappropriate and embarrassing for both the employee and the customers who had to witness it.
Because of this argument, our service was delayed, although I could tell our server was doing his absolute best to keep up despite the situation. Still, this kind of management behavior is completely unacceptable.
I will never return to IHOP, especially after seeing how poorly management treats their employees and how it impacts customers. Their service has really gone downhill, and this experience sealed it for me
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