


Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
Address and Contact Information
Address: 1115 Interstate Dr, Cookeville, TN 38501
Phone: (931) 646-4600
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
IHOP® Breakfast in Cookeville, TN on 1115 Interstate Dr
IHOP® Restaurant Locations in Cookeville, TN | Breakfast, Lunch …
IHOP® Menu – Breakfast, Appetizers, Lunch & Entrees
Last Updates
Reviews
The food and service was way better than expected, better than we could get down the road at any other restaurant on a busy Saturday night . Definitely coming back .
I am writing to formally report a disturbing experience during my recent visit to your restaurant on 1/18/26 around 11:00 AM and was informed of a 10-minute wait to be seated, which was not an issue. While waiting, I observed multiple waitstaff behind a partial wall eating food. At the time, I did not raise concern.
However, once seated, my party waited over an hour without receiving food. During this time, I continued to observe several waitstaff repeatedly eating food behind the wall—appearing to consume more food than was being delivered to guests.
Most concerning was an incident in which I observed a waitress ( Becky) lick her fingers and then immediately handle and deliver a plate of food to a customer without washing or sanitizing her hands. This presented a serious food safety and hygiene concern.
I brought this to the attention of the manager on duty (Austin) who appeared dismissive and claimed to be unaware of the situation despite standing near the staff involved. After he addressed one employee, multiple staff members including hostess (Madison) began making rude comments and repeatedly looking toward my table, clearly aware that I had raised the concern.
I spoke with the manager again to explain that while I appreciated him addressing the employee, the subsequent behavior from staff made the situation worse. Their comments and demeanor created an uncomfortable and hostile environment. At that point, I no longer felt safe or comfortable consuming any food from the kitchen, especially given the earlier hygiene concerns.
Given today’s environment, unprofessional conduct combined with food safety violations understandably raises fears of potential contamination or retaliation, whether intentional or not.
I am extremely disappointed, as this experience reflects a serious lapse in food safety standards, staff professionalism, and management oversight. I hope this matter is taken seriously and addressed appropriately.
I would appreciate acknowledgment of this complaint and information on any corrective actions taken.
Normally I love the atmosphere here, but I just came to eat here at 12:30am because the hours state “open til 2am” & they sent us & 4 other cars away. A total of 10+ people were sent away today. If you’re going to turn customers away when your hours state “open”, then please do us a favor & change your hours.
When I’ve been here in the day time, the service was fantastic & the food was good. Just don’t trust their hours I guess.