


Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
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IHOP® Breakfast in Hauppauge, NY on 666 Motor Pkwy
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IHOP, 666 Motor Pkwy, Slp Town, Brentwood, NY 11717, US
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Reviews
Taste-wise, the food was good, but we found it quite expensive for what was offered. We spent around USD 60 in total, which did not feel like good value given the service experience.
The cold brew was perfectly made. The chicken salad and burger were very good. Both filling and flavoursome.
The country fried steak was really good also, and the gravy was yum ! It was my first time trying a white gravy. It said it was a battered steak on the menu, but it was a crumbed burger patty.
The salad was huge and I couldn’t eat it all. Overall a great dining experience.
I would like to begin by commending the overall quality of the food and the efforts of your team at this location. IHOP consistently maintains high standards in meal preparation, which is greatly appreciated, 1 hr waiting for the food but that’s understandable.
However, during a recent busy period visit, I observed several service-related issues that impacted the dining experience and raised concerns about food handling practices.
First, our server, Melanie, mistakenly took orders from other tables before attending to ours, which delayed our service and disregarded the proper order of arrival for seated customers. Fortunately, the manager Berta intervened nicely promptly to address this, which helped resolve the immediate issue (Berta is amazing).
More concerning was an incident where the same server delivered food to the incorrect table. A short time later, the plate was retrieved and served to a different table. While the affected customers ultimately accepted the situation, this practice poses a significant food safety risk. According to standard food safety guidelines (such as those outlined in the FDA Food Code, Section 3-306.14 on Returned Food and Re-Service of Food), once food has been served to a customer and leaves the kitchen’s controlled environment, it should not be re-served to another customer due to potential contamination risks—even if the food appears untouched. In such cases, the appropriate protocol is to discard the item and prepare a fresh order to prevent any possibility of foodborne illness.
These events appeared to stem from the high volume of business at the time, which may have contributed to team stress and rushed procedures. While I understand the challenges of peak hours, prioritizing food safety and orderly service is essential for customer trust and well-being.
I hope this feedback is helpful in reinforcing training on service sequencing and strict adherence to food safety protocols. I remain a fan of IHOP and would welcome any steps taken to address these matters.
Thank you for your attention to this feedback. I look forward to a continued positive experience in future visits.
The food was hot and tasty. I’ll definitely recommend this IHOP.
My son and neice and my mother liked it
It also nice to know if I’m away i could get breakfast and it will be good but around where i live there are better options for after 10: but before 10 there are so many 7 options that jit a good value
Overall i would go back it huge and the service is fast
Pretty good job
The service is excellent with friendly staff who make the experience even more enjoyable. The atmosphere is welcoming and full of positive energy, creating a great overall vibe.
Highly recommended for anyone who loves a perfect pancake and a pleasant dining experience.