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Address and Contact Information
Address: 2800 N Terminal Rd, Houston, TX 77032
Phone: (281) 767-6180
Website: http://www.hugosrestaurant.net/
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Reviews
Susana Torres
thanksgiving day 2026
no sign that mentions sit yourself. No menu other than at the door. They expect you to follow QR code which in my case did not work. And then when they help out with QR code, they want to force you for a 20% tip, included (no optional). Intended to pay on cash and they want the 20% tip for just opening a bottle of beer. (the other waiter, who serve me was not the main server “supposedly was the bar guy”). He told me to never come back, that he was going to call the security at the airport and ask for my name and gate and he said he will find me… What an attitude?
… moreno sign that mentions sit yourself. No menu other than at the door. They expect you to follow QR code which in my case did not work. And then when they help out with QR code, they want to force you for a 20% tip, included (no optional). Intended to pay on cash and they want the 20% tip for just opening a bottle of beer. (the other waiter, who serve me was not the main server “supposedly was the bar guy”). He told me to never come back, that he was going to call the security at the airport and ask for my name and gate and he said he will find me… What an attitude?
Bon
I stopped by for a quick meal before my flight, and the experience was fantastic. Despite arriving around 10:40 with a flight at 11:05, my food was served quickly, and I was able to finish by 10:55—just in time! My server, Adam, was exceptional—friendly, engaging, and happy to chat about the dish I ordered. He made the visit even more enjoyable, and I truly appreciated his service.
… moresijo joy
Good place to have some quick food on the go, for me these tastes are different and i enjoyed it, for exploring people this is a nice place to have food and experience the different taste, enjoyed it
… moreAlex M
Why is it impossible to get a beer in this empty place? There’s more staff than patrons. I’m offended.
Online system says to consult server. Eventually a friendly guy named Shaw came to help and I don’t even think he was working bar. He gets a star.
… moreOnline system says to consult server. Eventually a friendly guy named Shaw came to help and I don’t even think he was working bar. He gets a star.
Venkatesh Vadakkapattu
Terrible service, rude and loud staff. Pricey food. Absolutely no professionalism. More people walked out of this place than those walked in. They could care less about the fact it was running empty.
… moreLopa Thakur
Awful all around. I echo other reviewers who have had similar experience. Staff were rude. I heard them arguing and being unpleasant to other customers. They made us think they were doing us a favor. They had no hot drinks. My partner had a beer and we went off in search of decency. Having 20% service charge added was outrageous. Do yourself a kindness and go somewhere else.
… moreSvenja
That was one of the worst places I’ve ever eaten. The food wasn’t worth the price, the service technically didn’t exist. I’ve waited forever for my food and when I just wanted to ask nicely if they forgot me they were super rude like that’s none of her business I’m not not your waitress leave me alone. And for that “service” you’re forced to pay 20% tips, that’s just outrageous. Eat somewhere else.
… moreJennie Rountree
We had to place our order and pay by phone, but we had a very attentive server who checked on us numerous times while we were doing so. The food came quickly. My tortilla soup had lots of tender chicken in it. My only complaints would be that it was lukewarm and needed more seasoning. My husband said the same thing about enchiladas and rice. It was cool and needed seasoning.
… moreKristin Diefes de Alfaro
Food is just ok (very limited menu), but the service is what kills this place. Our server was outright rude to not just us but several tables within ear shot, when they asked to speak to the manager (Kayla) she was just as apathetic, saying she couldn’t do anything bc Hugo Cocina didn’t hire her. I pointed out that as a manager she could speak to her employee, which several tables were complaining about at this point, she agreed she “could” but never conceded to actually do it, in fact she seemed agitated that I had even asked. 4 tables left, all unsatisfied with the service specifically. The only reason this place is in business in my opinion is that it’s the first sit down restaurant on terminal D. Avoid at all costs.
… moreRuffino
Good food with a very pleasant atmosphere. The ambience is surprisingly relaxing for being in the center of a busy international airport terminal. There is even side “pick and go area”, self-service and self pay for pre-packaged items.
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