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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Address and Contact Information
Address: 694 Sunrise Hwy, Valley Stream, NY 11581
Phone: (516) 460-8411
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Valley Stream, NY – Hook & Reel
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Reviews
Tye McCutheon
Everything was excellent thank you again to our server Sunny. The food was good the JERK WINGS are a must try ❗️the drinks were good too, the margarita here is better than there location in the Bronx by 161. Overall great experience my daughters love the fried shrimp n mozzarella sticks fries were a little too hard though not gone lie… but that’s minimal
… moreFaithToAchieve Enterprise
My first visit to Hook & Reel was outstanding!
The greeter at the door was very polite. As we walked to the table, the gentleman at the bar (Mock B) also gave a pleasant and warm hello… with a smile. What a surprise, Mock was our waiter/server. I comment and thank Mock for his superb service. Blessings!
… moreThe greeter at the door was very polite. As we walked to the table, the gentleman at the bar (Mock B) also gave a pleasant and warm hello… with a smile. What a surprise, Mock was our waiter/server. I comment and thank Mock for his superb service. Blessings!
Zimea Harrington
Very good seafood highly recommend the spicy seafood boil very good 10/10
… moredionamani coffee evans
food is amazing drinks on point one of the best promotions they out right now come to hook and u get to listen to great music
… moreMaria Barcenes
The food was AMAZING!!!! Flavorful in every aspect. I brought my parents for the first time and they fell in love. Cajun fries are well seasoned, atmosphere was welcoming, clear opened space, very attentive with customer service. We loved the experience and great food. Definitely will be coming back.
… moreRoberto DeLeon
The night didn’t start off so great. We were actually going to leave.
You should known your Manager is very rude. Not sure who the guy is but he oversees the bar and waitstaff. He isn’t approachable and is in the wrong line of work.
Just my thoughts but He shouldn’t be working there. I overheard him talking to staff a bit abruptly.
Also, please hire people that speak good English and that can communicate with the Patrons. The girl at the bar couldn’t understand anything that we said. Please understand that this very frustrating. She cannot make drinks. I had asked for several drinks and they were horrible.
This is the 2nd time that this has happened in the last 2 months. It was embarrassing because I had suggested the place to my friends and family.
Luckily we spotted Gabby otherwise we would have left.
Food was just ok this time.. drinks were great as we requested that Gabby make them for us.
Gabby is definitely hands on an asset to your establishment. She is kind, considerate and goes above and beyond for the customers. She is very patient. My elderly mom didn’t know what to get and was taking her time and Gabby made her feel comfortable and suggested a few things.
… moreYou should known your Manager is very rude. Not sure who the guy is but he oversees the bar and waitstaff. He isn’t approachable and is in the wrong line of work.
Just my thoughts but He shouldn’t be working there. I overheard him talking to staff a bit abruptly.
Also, please hire people that speak good English and that can communicate with the Patrons. The girl at the bar couldn’t understand anything that we said. Please understand that this very frustrating. She cannot make drinks. I had asked for several drinks and they were horrible.
This is the 2nd time that this has happened in the last 2 months. It was embarrassing because I had suggested the place to my friends and family.
Luckily we spotted Gabby otherwise we would have left.
Food was just ok this time.. drinks were great as we requested that Gabby make them for us.
Gabby is definitely hands on an asset to your establishment. She is kind, considerate and goes above and beyond for the customers. She is very patient. My elderly mom didn’t know what to get and was taking her time and Gabby made her feel comfortable and suggested a few things.
Wanda Johnson
I came here for the first time, I did a take out order. I had the shrimp basket with sweet potatoe fries. The shrimp had no seasoning was just plain tasting. I had to add my hot sauce and tartar sauce to eat. The fries was good. I also ordered the hush puppies there very dry and missing ingredients. I also tried the frog legs, they were pretty ok. Me and my friend both were very disappointed. What a waste of our money. The only pleasant thing was the greeting and welcoming experience when I came in by these young people. It was a slow afternoon for them, they were so bored that they were begging me to dine in.
… morecourtney
waited over an hour for a crab po boy with fries via UberEats and paid $24 for this. you just have to laugh!
… moreBrina G
Usually eat in and come with my family.. But I ordered take out. What a horrible experience. First I came late due to extreme traffic. And asked if there was a possibility to warm up?
Management stated the kitchen was busy. Mind you the restaurant was not busy at all. I looked at just a few tables. And said kindly thank you and have a wonderful night. Now here is the other issue. The salad had mold on the tomatoes and the seafood didn’t taste fresh tasted stale and weird . Such a shame and disappointment.
… moreManagement stated the kitchen was busy. Mind you the restaurant was not busy at all. I looked at just a few tables. And said kindly thank you and have a wonderful night. Now here is the other issue. The salad had mold on the tomatoes and the seafood didn’t taste fresh tasted stale and weird . Such a shame and disappointment.
Cristofer Avalos
One of the worst restaurant experiences I’ve ever had. A dish was brought to the table that I never ordered and was never even informed about, I didn’t accept it and didn’t eat it, yet they still tried to charge me for it as if it were my responsibility. What made it even more disturbing was watching management try to force the server to pay for the restaurant’s mistake, which is completely unprofessional and unacceptable.
When I questioned the charge, instead of fixing the situation, they argued and made me feel uncomfortable. To make things worse, when I asked for my food to go, they removed part of the items I had actually ordered and paid for, claiming that the other dish had “reached the table.” Just because something is dropped off without the customer’s knowledge does NOT mean the customer should be charged for it.
This place is extremely disorganized, has no accountability, and shows a shocking lack of respect for both customers and their own staff.
Check your bill very carefully if you come here. I will not be returning.
… moreWhen I questioned the charge, instead of fixing the situation, they argued and made me feel uncomfortable. To make things worse, when I asked for my food to go, they removed part of the items I had actually ordered and paid for, claiming that the other dish had “reached the table.” Just because something is dropped off without the customer’s knowledge does NOT mean the customer should be charged for it.
This place is extremely disorganized, has no accountability, and shows a shocking lack of respect for both customers and their own staff.
Check your bill very carefully if you come here. I will not be returning.