
Circa-1920s classic soda shop featuring ice cream & fountain treats, as well as basic diner fare.
Address and Contact Information
Address: 84 Hillside Ave., Williston Park, NY 11596
Phone: (516) 741-0608
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Reviews
Walked in at 6:35 pm. Lights were already dimmed & ready for closing. Although 7 pm is official closing time.
Informed ice cream was for take out only. The staff did not appear motivated. Seemed more bothered by our patronage instead.
A few customers in front of us left after feeling shunned. I would’ve done the same except the kids were looking forward to Hildebrant’s.
$16.25 for a brownie sundae is good enough to share but brown bagging it just takes away any joy.
Carvel’s is only down the block…
The food is decent, though it has room to improve. This review is mainly about the service and what seems to be a lack of proper management. On a very busy Valentine’s Day, there were only two young servers handling everything. They were friendly and kept a smile on their faces, but they clearly weren’t set up for success.
There were long waits for everything. Guests were seated wherever they wanted, then asked to move once it got busy, which created confusion and frustration. Earlier in the day we tried calling to ask about Valentine’s specials, but the phone rang unanswered. After being seated, it became obvious why—the servers were overwhelmed trying to juggle too many responsibilities at once.
They truly did their best, but there should have been a manager or someone overseeing operations to keep things running smoothly. This place has so much potential, but it just never seems to operate at its best.
The last time I was here that was fun. The doors were open and nobody was in there. I actually thought they were being held up. I ran through the whole store and some guy comes running back in because he forgot the keys to lock up so he left the business unattended and open.
It’s really sad because if you’re able to find them when they’re open, their ice cream is really good although it’s overpriced but the fact that they’re never open, makes it very hard to get so I go to get my business elsewhere so disappointed
The kids behind the counter looked completely untrained. You’d think putting a brownie on a plate, adding ice cream, whipped cream, and a couple toppings would be pretty straightforward. Not that night. Everyone else in my group finished their ice cream while I sat there waiting and watching the chaos unfold.
By the time someone who might have been a manager came over to ask if we needed anything, I was already checked out mentally. We explained what happened and immediately got the excuse of them being “very busy.” The place wasn’t even half full.
Then, when my friend went to pay (and obviously we weren’t leaving a tip), the kid at the register claimed they didn’t have coin change. The difference was a little over $2 — it felt like he expected us to just say “don’t worry about it.” My friend was furious, and honestly, rightfully so. He told the kid, “It’s not my fault you don’t have change,” and asked for $3 back.
I really hope they get some proper training in place. Hildebrandt’s has been around forever, and it’s sad to see it run like this. It’ll be a long time before I recommend this place to anyone.