TL
What a joke.
Because we own so much property in Bella Vista, we thought we would try to support the POA restaurants since they’re paid for by the members. What a mistake.
Our order came out completely wrong, our waitress was fired for some reason in the middle of our meal and the manager basically yelled at us in front of the other patrons when we voiced concerns about all of it. It was quite humiliating honestly.
Only to be followed up by the manager of all the POA restaurants, who also had a terrible attitude and clearly could not have cared less.
There is a reason why the POA restaurants in Bella Vista continue to fail. No accountability and the members keep paying whether it’s successful or not. This place is a disgrace.
A good meal however, was had at the BV bar and grill and a friendlier staff.
We will not recommend nor ever dine at the Highlands Pub again. It’s just an expense to the members for lackluster food and terrible service.
… morePhoenix
The food is consistently good, but the service is quite slow. On several occasions, we’ve waited 20 minutes or more just for someone to take our drink order. We have also had to hunt for a staff member to take our food order after waiting 30 minutes or more—even when the restaurant is almost empty.
The restaurant often seems understaffed, and at times we feel more like a burden to the staff than welcomed guests. That said, we enjoy the food—the pizzas and salads are excellent.
I hope the POA begins doing a better job for its members when it comes to customer service at this restaurant. Based on these experiences, I’m not very encouraged to visit the other restaurants managed by the BV POA.
… moreGus Bradley
Food is good. Staff is so nice and helpful. Justin the manager is the best. He listens to what we need and always goes above and beyond to make our visit fun.
… moreAlex Candler
Pictures of the food on the menu and website do not match what they are serving. False advertising at its worst. Pizza was a JOKE! Also one table dining and told my 7″ pizza would take 10-15min….arrived 15 min later and realized they hadn’t even started on it. Waited another 20 min and was told twice it would be just a couple minutes. Horribly managed, do better POA!
… moreJennifer Page
We recently moved close by and decided to come in and try it. We were seated and it wasn’t busy. Took about 10 minutes to get our drink order. Took 15 minutes to get our drinks. Our waiter disappeared for about 25 minutes and then came back and didn’t apologize or anything. Finally took our order and it took another 30 minutes to come. Food was terrible. I think this place has potential but the management is not doing its job.
… moreQuico Reed
Horrible sandwich. I can’t believe I paid $8.99 for this.
They call this an Italian sub. It is just some meath microwaved on bread that turned soggy.
It is the worst sandwichbi have ever bought.
Never again.
… moreClint Lafferty
Love the fact that members of Bella Vista get free pool and other amenities. The four meat calzone was pretty tasty.
… moreMichelle Wolf
I recently moved here from Houston looking for a local place to eat, I was extremely disappointed in the service or lack there of, sat at our table for 10 mins proceeded to go to the bar, only after waiting another 10 minutes someone finally ask me if I was being helped. I saw numerous other people being helped. I would NOT recommend this place, I ended up going to Bella’s Table we’re the food & service was great!
… moreDavid Kleeb
It’s one of our favorite places. A few months ago, they up dated their menu to include some pasta dishes. However, I’m not sure what has happened to the waitresses. I don’t see the once regular gals. What happened to them? I can’t imagine how they’ll keep up when the golf course reopens.
… moreMaggie Attoe
Went there last night, and our waitress was SO helpful and kind. I have alpha gal and have to ask a million questions before I eat anything she was so patient and answered them all without seeming bothered whatsoever. Which made me feel comfortable and cared for!
Best of all, they have GF and DAIRY FREE PLUS vegan cheese pizza!!!!!!!!! I could FINALLY eat a pizza in the Bentonville/Bella Vista area! ! bonus, it was delicious!
I’d recommend, and I will be back soon!
Ps the gentleman working too continued to check on us. Excellent service!
… more