

Hat Creek Burger Company is all about fellowship and cheeseburgers. We strive to cultivate a family-friendly environment that is built around community, gathering, and fun. Always-fresh, never-frozen all-natural burgers, fries, shakes and cold beer are staples of Hat Creek, with salad and gluten-free options also available. Our restaurants are built with families in mind, and each location features a unique playscape for children of all ages. We mean it when we say our backyard is your backyard.
Counter-serve joint doling out all-American eats plus beer, wine & shakes in a cool space.
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Mansfield – Hat Creek Burger Company
Hat Creek Burger Company
Hat Creek Mansfield – Order Online
Reviews
Then, let’s go over to the service. The cashier is less than friendly and hard to hear over the rest of the noise. No thank you or anything.
And let’s continue with the lack of service. There were several cars in the drive thru so, being my first time in, I opted to go inside to place my to-go order. Simple enough. Three burgers with no special instructions, loaded tater tots and fried pickles. I placed my order at 1:59 pm. They were very busy so I figured it was going to take a minute. The people in front of me in line finally received their orders about 15 minutes in. Cool, I’m next. But noooo. People who just walked in the door started getting their orders after me waiting 30 minutes… literally. I go to the counter and the new cashier looks at the ticket, walks to the back and comes back with a bag full of my food. It had been sitting back there all this time. When I asked why the answer I got was they thought it was an online order and they were waiting. No sorry, no we will make it right, nothing. The burgers, tots and pickles were so soggy we didn’t even want to finish them. Ever try to eat a cold burger with wilted lettuce? It’s disgusting. Then she hands me the bag and walks away. Not good customer service at all.
Now the food. Sonic quality at the very best. Mediocre with no much flavor. If it were fresh it may be fantastic but it wasn’t.
Bottom line: first time here and the last. This was a complete waste of time and money.
Stopped by and had the Cowboy burger on a pretzel bun. It was very good. You’ll have to decide if the pretzel bun is worth an extra $2.00. The frys were a little wimpy this time, but the great seasoning keeps me from downgrading the stars for food. All in all, I will do it again. They have a Thursday special going for drinks. Don’t know how long it will last. Just look for the sign at the front entrance.