Ben Cadle
My visit was at 3:15 PM on 1/5/26. I have attempted to reach out to corporate and also contacted another store in hopes that a district or direct manager would reach out to me. Unfortunately, I never received any phone calls or follow-up, so I am taking the next step by addressing it here.
Two coworkers and I stopped in while traveling. We ordered the Pick Two meal. The snack wraps I received were lukewarm, and the edges of the wraps were extremely hard. One of my coworkers also ordered the Pick Two and received hamburgers; the buns were very hard as well. We strongly feel that these items were pre-made and had been sitting under a warmer for several hours.
Additionally, the employee behind the counter, Emily, appeared very stressed and repeatedly asked for help. However, the manager was too busy walking around in the back while talking on the phone instead of assisting her.
This experience was disappointing, and I hope it can be addressed so it does not happen to other customers.
… moreNelley
We went through drive thru 2-27-2026. Zane took the order, he was very friendly. Erin did a great job with making the food. The food was fresh and had a good flavor. We received the order in a timely manner.
… moreCassandra Kelley
Kendra and Emily were awesome in the drive thru, very friendly. I visited around 11:10am not realizing breakfast no longer goes until 12 and it is only 11 on Sundays. All I wanted was a hashbrown so they had no problem cooking me up some fresh ones even though breakfast was over. I do not expect it again but I was very pleased with the experience. Both ladies were very friendly.
… moreTim Congdon
Hardee’s is a good place to go grab some good fast food. I’m partial to their breakfast items, so that is usually when I am there, and I highly recommend their biscuits and gravy, their big country platter, either of their huge breakfast burritos, and their 5 star cinnamon raisin biscuits (while they are still there… they brought them back but I don’t know for how long). The staff is usually friendly and helpful. If they have time, they will bring your food to your table instead of calling you to the counter to pick it up yourself. All-in-all the Hardee’s in Carthage IL is a good place to go. Hometown atmosphere, good food, clean, and reasonable prices for most items.
… morePatrick Bartolozzi
As much as I appreciate having something quick and easy to grab while passing through Carthage, it upsets me to see (what i’m guessing is..) a higher up of some sort constantly complain and make faces at orders, especially at chicken. I 100% understand how stressful working in fast food can be, but it makes me not want to come back, as I feel as if I am a burden to her for coming in.
Hopefully she didn’t have too stressful of a night, but I hope she continues to work on her professionalism. It was upsetting to see so many folks feel effected by her attitude and the tension she created in the kitchen.
… moreStacie Latham
Enjoyed all aspects of eating breakfast at Hardee’s Especially the customer service, The young lady who took our order was extremely polite, very helpful. Thank you Kendra for being exceptional! I will be back again!! -Stacie-
… moreAlan Lima
The food was delicious and the service was excellent! Everything was fresh, flavorful, and arrived promptly. The staff was friendly and professional. I highly recommend this place! Kendra was fantastic, and Erin was also great at cooking my food.
… moreChris Blomgren
Staff is amazing. Out of 4 visits, 3 had 1 young lady working counter and drive through by herself and she nailed it. Clean store, clean bathrooms, friendly staff.
… moreRachel Menke
The food I had today was great! The burger was cooked so well and was best burger I’ve had at a fast food restaurant. I believe the front desk lady told me Dominick was the one who made it! What a great chief!
… moreNL Fishing
megan is the best one to have at the drive thru. she always makes sure the order is 100% correct
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