Indulge in the flavors of Mexico at Hacienda Ramirez Cruz. Our legacy of excellence in food and drinks spans generations, blending mastery with a touch of modern flair. Step into our new Restaurant Bar in Miami and experience authentic Mexican cuisine, a mosaic of flavors telling the story of our land and people. Celebrate with us as we connect hearts and cultures through a global culinary experience, inviting you to taste and savor the enduring legacy of Hacienda Ramirez Cruz.
Address and Contact Information
Address: 187 NW 27th St, Miami, FL 33127
Phone: (305) 934-3406
Website: https://ramirez-cruz.com/
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Reviews
Valet parking service was excellent.
I ordered an espresso martini, expecting a well-balanced cocktail. What I got instead was a clear looking drink that tasted like vodka mixed with syrup, nothing remotely close to what it should’ve been. When I politely asked for a replacement, I was told I’d have to pay for horrible drink, even though I had only had a sip and explained to the serve that the drink wasn’t what I ordered.
I understand places have policies, but good customer service means being flexible, especially when the issue is about quality. It was disappointing, and left me feeling like they cared more about the bill than the customer experience.
Great spot to look at , but don’t expect the same level of care in your glass.
Upon arrival, we were told there was a **2-hour limit on the table due to a wedding**, which was **never disclosed at the time of reservation**. The waiter was visibly rushing us the entire night and had an attitude from the start.
Most items on the menu were **unavailable**, which is hard to understand considering the restaurant opens at 6 PM. By 8:45 PM, there should not be that many items already sold out.
I asked to swap vodka for gin in a cocktail and was told **no** — yet when I ordered a gin drink with the exact same ingredients, it was suddenly allowed. Completely inconsistent and unnecessary.
Our appetizer didn’t arrive until **10:05 PM**, and by **10:20 PM** the host was already trying to force us out — **not even honoring the full 2 hours**. We had to call the manager at that point.
Entrees were ordered together, but **the birthday guest’s meal never came out**. We were then told her entree was unavailable — *after* everyone else received their food. When she tried to order another option, **those were also unavailable**, forcing her to settle for something else.
The manager stated an entree would be **comped**, yet the final bill was still **$740**, which did not reflect that promise.
To make matters worse, we used the restaurant’s valet service (Omni), paid **$20**, and later received a **$75 parking ticket** because the car was parked illegally in the garage they chose.
Overall, this was a **very disappointing experience**, especially for a birthday celebration. Poor communication, rushed service, limited menu availability, and unresolved billing issues.
**0/10 — would not return or recommend.**