Alan Situ
Spectacularly bad experience. Ordered through the Habit app and received a text proudly announcing my order was “ready.” Spoiler: it wasn’t. Not even close. They do contract their delivery to DoorDash. That’s where things failed. Multiple DoorDash drivers showed up and all of them cancelled because the order hadn’t been prepared at all. After wasting everyone’s time, DoorDash eventually cancelled. I tried calling the store to fix the issue and was greeted by an AI that couldn’t help and redirected me to the website’s “Contact Us” page because nothing says customer service like sending frustrated customers into an online black hole. If your app can’t tell the difference between “ready” and “not started,” and your phone line can’t connect to a human, something is deeply broken. Corporate systems failing customers at every step. Do better. Also, I still have no word about getting a refund from the store
… moreMike Picot
Kiosks run the show now. Then ask for a tip prior to meal experience. Then you get notified by phone but with no food number. The server yells out a number but all the customers are confused because we don’t have one. Thennnnn the burger I got, the bun was poor quality like drywall. I’ve eaten at Habit for years and could rely on a good meal. This wasn’t the business today. Banana peppers are still delicious here.
… moreFlavors_of_Modesto_Edd_&_Rizzo
A few days ago, I had a little time before we had to start working next door, so I popped in and satisfied my Habit. see what I did there?
It was my first time getting the mocha chocolate shake and, boy, howdy hay, it was good. The Double Char Burger was a 5⭐️ as usual, and the fries were perfectly done. Crispy and salty on the outside and mash-potatoy in the inside, and with the ketchup, perfection.
The bad things I could say about this visit is that there was a mess on the floor in front of the counter that wasn’t cleaned up until I was just about done eating, and the ketchup dispenser wasn’t working or stocked. Good thing they weren’t stingy with the ketchup packets.
Overall, another great experience at the Habit.
… moreAllen
I initially tried using the kiosk but couldn’t find what I needed, so I went to the counter for assistance. Unfortunately, the clerk was curt and unprofessional—never said thank you and came across as rude and dismissive. It’s frustrating to encounter this kind of superiority and lack of courtesy when you’re a paying customer. If customer service isn’t a priority, the business should consider operating as a fully self-service kiosk rather than offering counter service without basic professionalism. As I sat there waiting, I saw her interacting with other customers with a much more friendly demeanor. Maybe she didn’t like the color of my hat.
… moreTon T
Habit is always a good choice for good burgers and fries. The quality seems better than the other chain burger fast foods but for roughly the same cost. This location at Rockridge plaza is always popular.
… moreMiss Tee
This location is great! The staff is nice and they got my special order done correctly. They also do small things like grabbing your sides with napping so they don’t accidentally touch your food. The cooks in the back change their gloves frequently. They all just seem to actually care about the quality of food and service that they put out. The only minor thing is the AC works too well so it’s cold inside lol. Would definitely recommend!
… moreDaniel
Food was great but, tell me why I spent $40 on food and they couldn’t even give me a ranch without an extra fee. Stingy.
… moreCurt P
Really good grilled burgers along with chicken sandwiches & salad choices. Prices are not cheap but fair given the quality and quantity. If you like In & Out but want more beef/bigger burger, give Habbit Burger a try. Friendly staff & clean space. Keep up the good work!
… moreDestiny Monique
Ordered a side of onion rings I got half old fries and half old onion rings. My husband told Fernando if we could get an order of onion rings also fresh ones because they were dark and rock hard. He SNATCHED the onion rings out his hand and threw them in the trash. He came back and gave us these in the pic. They weren’t any better still super cold and hard. The cashier was also super rude I didn’t grab his name. I come here often and I’ve never had such terrible experience. The food as nasty and so we’re the workers. If I could rate negative stars I would. Fernando’s customer service skills are not it. Never coming back!
… moreAnil Sharma
App has many offers on and off. Burgers taste great and ok priced. Highly recommended
… more