Gyuzo Japanese BBQ

  4.8 – 989 reviews   • Restaurant

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In Japanese, Gyuzo roughly translates to Treasure of the Bull. Gyuzo offers an exciting dining experience centered around Yakiniku, a style of Japanese BBQ in which guests personally cook their meals on ventilated grills integrated into each table. This interactive experience was designed not only to delight the palate, but also to create an atmosphere of community and shared joy.

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Gyuzo Japanese BBQ – West Nyack, NY. Located in the Palisades Center Mall, we offer Japanese BBQ and all-you-can-eat at great prices!

Reviews

jade paez
First time coming here and it was amazing! Our waiter was Juan and he was great, he always came back to our table really fast! We did the essential pack, you get a lot of options for only $39. My favorites were the yellowtail jalapeño roll, the hanger steak,the spicy Kani salad and definitely the dynamite shrimp were 10/10. We didn’t have a reservation and got seated within 10 minutes on a Sunday, it seems they have a lot of tables. The reason I gave 4/5 stars for the atmosphere was because we got seated right in the front which has a direct view of people coming. Not a huge deal whatsoever but when a lot of people walk in it felt awkward at times. Plates get cleared and brought out super quick! Next time I think we’ll do the premium for a more special occasion! They also had so many fun cocktails but we didn’t try any this time.
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The Quality Controller P.S
What an absolutely wonderful place! The interior, the food, and especially the service were truly exceptional, the best I’ve experienced in quite some time. It’s a fantastic venue for celebrating special occasions. The food is incredibly fresh and utterly delicious. I am definitely looking forward to returning.
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Meli H
Everything was everything I will definitely be back. I will bring my own seasonings next time. Small lobster tails though just thought you should know if you plan on ordering them. Nice crisp vegetables . A lot to choose from. Some cocktails were extremely sweet which I have photos of if that’s your liking. Very great staff clean establishment and restrooms
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nicole martinez
my boyfriend and i came here for a date night and i made a reservation and we were seated about 10mins after but we went on a saturday so it was understandable. the food was rlly good and delicious and it was all you can eat so we came w hunger for sure! the waiter was rlly nice and he was rlly funny so we had a good time for sure! will definitely be coming back!
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Kathy Lebron
It was my teen grandson’s birthday. After finding out the restaurant he wanted to go to was forever closed, it was his pick when we went to the Palisades mall. We walked the third floor and settled on Gyuzo. It was our first experience. We were seated immediately, and greeted by our dynamic server, Emily! She was a bright young lady who made our evening better with her joyful, bubbly personality!
She coached us on what and how much to order and encouraged us that we could order as we wanted as the meal continued. The meats were well seasoned, and the sides were ordered were all delicious! Our favorites were top sirloin, rib eye roll, hanger steak, brisket and boneless short ribs. We also loved the gyoza, karage, and edamame.
I had told Emily it was my grandson’s birthday, and she made sure that our evening ended in a celebration with a lit up cake, and mochi!
It was a great time and I highly recommend!
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Sisi
Excellent japanese bbq. Good quality food and services. I already went there 3 times. I will go there every month. They have a large variety of selections. Buffet price at different levels, $38 and up. I will recommend this place for everyone.
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Donnie Bladez
First time ever trying Japanese bbq. This place offers wonderful deals. Serving the best cut meats to the most fresh seafood and sushi. Great atmosphere. Great staff. One of the best dinners I ever had especially having to cook it myself was a cool experience.
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T Fuller
Awesome date night! Food and service was great . We had no reservation and the wait was brief for a Saturday! Try it if you haven’t. You won’t be disappointed!!!
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Meika Goode
An amazing take on a modern Japanese buffet. You choose the section of food you want, and the wait staff brings it to your table for you to cook, or it’s already cooked. Everything was amazing.
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Samira K
I have been dining at Gyuzo Japanese BBQ since they first opened and have always considered it a strong alternative to Gyu-Kaku. I’ve visited numerous times and have recommended it to others. Unfortunately, my experience on Saturday, 2/21, was one of the worst dining experiences I have ever had, and it completely ruined my 30th birthday dinner.

On 2/9, my actual birthday, I dined there with my brother. The manager at the hostess stand informed me that for parties of four or more, the birthday guest eats free as part of their all-you-can-eat promotion. I was told very clearly that I had up to two weeks from my birthday to redeem the offer. Because I enjoyed my experience that day so much, I made plans to return within that timeframe with the required number of guests.

On 2/21, I returned with a party of four, followed the instructions given to me, and informed our server that it was my birthday celebration. He acknowledged the promotion and stated he would simply need to check my ID after we finished dining. At no point prior to us eating was there any mention of a “7-day before and 7-day after” rule. This restriction is not listed on the advertisement, not on the menu, and was never communicated to me previously.

After we finished our meal is when everything went completely left. The server returned and informed us that the manager on duty would not honor the promotion because it was supposedly limited to 7 days after the birthday. The manager struggled to communicate clearly and insisted this was the rule. I explained that I was told two weeks by prior management and that I returned specifically within that timeframe, bringing the required number of guests. I simply asked that they honor what I had been told.

Instead of resolving the issue professionally, I was handed a phone to speak to the owner, Andy. The conversation was shocking. He was rude, condescending, and argumentative. I was told I had “misheard,” that they would not change rules “for me,” and was even threatened with police involvement if I did not pay the bill. Being spoken to in that manner, in front of my guests, over a promotion that was not clearly advertised, was humiliating and deeply upsetting.

After nearly 30 minutes of back-and-forth, the manager ultimately applied the discount anyway. Even with the birthday special applied, our bill still came to nearly $230 before tip, as we ordered multiple rounds of drinks in addition to the $39.90 per person all-you-can-eat. This entire confrontation was over approximately $40.

The food at Gyuzo is good. However, management’s handling of this situation overshadowed everything. I was made to feel dishonest for simply following the instructions given to me. What was meant to be a joyful 30th birthday celebration turned into an argument and public embarrassment. There was no dessert celebration, no acknowledgment, just tension and frustration.

As someone who has worked in hospitality, I understand policies matter. But so does accountability, clarity in advertising, and basic respect when resolving misunderstandings. This situation was mishandled from start to finish.

It is extremely disappointing to support a business from its early days, return within the timeframe given by management, and be treated in such a dismissive and hostile manner. After this terrible experience, I will never return to patronize this establishment ever again.
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