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Grotto Pizza and the Skybox Sports bar is located outside the Wyoming Valley Mall in Wilkes-Barre Township near the Arena Hub shopping district, the Wilkes-Barre VA Hospital, the Wyoming Valley Sports Dome, and the Mohegan Sun Arena, close to Interstate 81, Rt. 309, Mundy Street, and Kidder Street with plenty of convenient parking. Our pizza and casual dining restaurant offers a family dining area, large sports bar, a private party room, and take out/delivery service. We are open every day at 11:00 a.m. Our menu features the legendary taste of Grotto Pizza, an area favorite since 1953, as well as pasta, wings, subs, half-pound burgers, salads, sandwiches, and desserts including Gelato (Italian Ice Cream).
Family-friendly pizzeria & sports-bar chain offering a broad menu of Italian mainstays.
Address and Contact Information
Address: 337 Wyoming Valley Mall Rd, Wilkes-Barre Township, PA 18702
Phone: (570) 822-6600
Website: http://www.grottopizzapa.com/
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Order and Reservations
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Reviews
Mitsuki Tanaka
I have NEVER had such an unbelievably horrible server and experience. While stopping in PA on the way to our home state, my friends and I stopped in to grab some pizza as we seen this place had great reviews. Everything was going normally until we received our food. I ordered a margarita pizza and some wings, while my friend ordered a pizza as well. Our server, BETSY T, who didn’t even introduce herself or check in on us one time later than to grab drinks and give our bill was truly the epitome of horrible service from a horrible person. Working in service industry we’ve all had bad days, but to take it out on a customer is truly insane behavior.
As soon as the food was set down , it looked subpar but pizza is different everywhere so it wasn’t a big deal, however when she dropped off the bills without anyone asking for it she grabbed my friends pizza who only had a slice eaten and began boxing it up. As soon as my friend said she didn’t need a box for it , Betsy caught an attitude. My friend asked to speak to a manager about the food and she literally lost her mind and said “Yeah I’ll get the manager since you want your food for free ! He’ll give it to you for free since that’s what you want!” And stormed off into the back, mind you we were taken a back because at first we weren’t sure if it was a cheeky joke or just how she spoke till I asked if she was being rude. While waiting for the manager , she came back into the dining area and literally shouted to us from a distance since she didn’t come to the table (just like the whole time we were sat in her section) , accusing us of coming in just to start problems with HER. I’m not sure who or what that woman thinks she was for anybody to come in and bother her, but everyone else in the establishment literally had a normal server except us. I’ve never had such a retaliatory response from a server from asking to speak to a manager as this was the first time ever, and in our experience as servers we have never gotten angry over a customer asking to speak to a manager because it’s about the food not service which servers have no control over. We even told her as soon as she stated we wanted it for free that our issue was not with her service and she STILL went insane. She took offense to simply asking to speak to a manager, like she was the one who came up with the pizza recipe and cooked it herself ! She would’ve known that we weren’t pleased if she had done a single table check after dropping it off, but she literally avoided us and spoke to her other table right in front of us. Everyone else working there seemed like a normal person and it’s a shame because it seems like this is normal behavior from her in the way none of her coworkers looked surprised.
The manager said he’d speak to her about it, as if he didn’t see her literally agitating the situation and making it an actual issue. My girl and I paid for our food regardless of the abysmal service and my friend got hers rightfully comped.
If your servers are starting arguments with customers over simply inquiring about speaking to a manager , then maybe they shouldn’t work with the public and work BOH. Betsy would be a great line cook with that mouth and anger management aka NONE! She was three times our age and yet conducted herself like she was a child. Never seen or experienced anything like this. Like stepping into the twilight zone of hell. Cute interior and decor though, I’ll give em that.
… moreAs soon as the food was set down , it looked subpar but pizza is different everywhere so it wasn’t a big deal, however when she dropped off the bills without anyone asking for it she grabbed my friends pizza who only had a slice eaten and began boxing it up. As soon as my friend said she didn’t need a box for it , Betsy caught an attitude. My friend asked to speak to a manager about the food and she literally lost her mind and said “Yeah I’ll get the manager since you want your food for free ! He’ll give it to you for free since that’s what you want!” And stormed off into the back, mind you we were taken a back because at first we weren’t sure if it was a cheeky joke or just how she spoke till I asked if she was being rude. While waiting for the manager , she came back into the dining area and literally shouted to us from a distance since she didn’t come to the table (just like the whole time we were sat in her section) , accusing us of coming in just to start problems with HER. I’m not sure who or what that woman thinks she was for anybody to come in and bother her, but everyone else in the establishment literally had a normal server except us. I’ve never had such a retaliatory response from a server from asking to speak to a manager as this was the first time ever, and in our experience as servers we have never gotten angry over a customer asking to speak to a manager because it’s about the food not service which servers have no control over. We even told her as soon as she stated we wanted it for free that our issue was not with her service and she STILL went insane. She took offense to simply asking to speak to a manager, like she was the one who came up with the pizza recipe and cooked it herself ! She would’ve known that we weren’t pleased if she had done a single table check after dropping it off, but she literally avoided us and spoke to her other table right in front of us. Everyone else working there seemed like a normal person and it’s a shame because it seems like this is normal behavior from her in the way none of her coworkers looked surprised.
The manager said he’d speak to her about it, as if he didn’t see her literally agitating the situation and making it an actual issue. My girl and I paid for our food regardless of the abysmal service and my friend got hers rightfully comped.
If your servers are starting arguments with customers over simply inquiring about speaking to a manager , then maybe they shouldn’t work with the public and work BOH. Betsy would be a great line cook with that mouth and anger management aka NONE! She was three times our age and yet conducted herself like she was a child. Never seen or experienced anything like this. Like stepping into the twilight zone of hell. Cute interior and decor though, I’ll give em that.
susan Buckley
Ordered a 12 inch pizza with a little extra sauce. Pizza smaller than the pan, probably 11 inches. No extra sauce, in fact the sauce didn’t reach the edges of the crust. Overdone, burnt like areas on top of pizza. Talked to the server about it, she didn’t really know what to say or do. I didn’t feel confrontational, so I just paid and left.
… moreAlexander Chippel
I don’t really check Google reviews very often so naturally I’ve only heard good things about this place. Decided to take this girl I was seeing here for dinner.
We were there for about 10 minutes before some guy came in and was being all loud and kept trying to touch her so I did what any man would do in that situation. I grabbed him by his neck and just pressed my thumbs into his trachea until I felt him stop breathing. I felt his life slip out of my hands. The wait staff came over and looked at me and just said “We saw everything, we know what happened, we’ll take care of this.” Last thing we saw was them dragging the body into the kitchen. Absolutely unbeatable customer service. Unfortunately the date didn’t lead to anything because I quickly found out she was lying about her age.
The food wasn’t good but that’s some immaculate customer service.
… moreWe were there for about 10 minutes before some guy came in and was being all loud and kept trying to touch her so I did what any man would do in that situation. I grabbed him by his neck and just pressed my thumbs into his trachea until I felt him stop breathing. I felt his life slip out of my hands. The wait staff came over and looked at me and just said “We saw everything, we know what happened, we’ll take care of this.” Last thing we saw was them dragging the body into the kitchen. Absolutely unbeatable customer service. Unfortunately the date didn’t lead to anything because I quickly found out she was lying about her age.
The food wasn’t good but that’s some immaculate customer service.
DB
Nice place, decor is full 90s mode. Pizza is really good, upside down style, not super heavy. Wings are just basic sauce and straight out of the fryer, nothing special but had a good crisp to them.
… moreWendy Eigenbrod
We stopped in while visiting in Wilkes barre. I got the pickle pizza and street corn dip and both were so good. My mom got the barbecue pizza and my aunt got the shrimp pizza. Service was good and food was served quickly and was hot and tasty. We will definitely go there again
… moreWoah-Gee-po-Gee
Was pretty excited to go here. We went out of our way to get here and honestly it was like a twilight experience. We thought we were on a TV show getting pranked. We expected the same experience we had when we stop at Grottos down at the shore. It was freezing cold in the restaurant. My salad was a joke with a rando piece of celery on it. The pizza, overcooked and barely warm when it came to the table. The only thing great was the personality of our server. Was really looking forward to great pizza and tasty salad.
… moreJessica Hasan
We ordered a large pie with extra sauce and a dozen of grand slam wings for delivery through the Grotto websire (Toast).
I can say this was the best service I ever experienced as far as food delivery goes! The driver arrived earlier than expected, brought the insulated bag to our door so our food
Was piping hot. In this frigid weather! Everything was perfection! I wish I could go back in and tip the driver even more because she was sooooo kind and deserves it! Way to go Grotto! She’s a keeper!
… moreI can say this was the best service I ever experienced as far as food delivery goes! The driver arrived earlier than expected, brought the insulated bag to our door so our food
Was piping hot. In this frigid weather! Everything was perfection! I wish I could go back in and tip the driver even more because she was sooooo kind and deserves it! Way to go Grotto! She’s a keeper!
May Klase
I have been to this Grotto location several times, and the food is always good. This past Friday there was live music and we sat at the bar, which is decorated with old photos and magazine pages, which was kind of cool. I got extra cheese pizza which was like, enough cheese for three pizzas. We also got cheese fries which were really crispy and good. They used the correct glass for my blue moon, which is worth noting.
… moreAlpa Gaetano
We ordered a horrible, dried out and burned pepperoni pizza and a equally crappy sweet sauce pizza. Miserable counter service to top it off. No where to add a picture. Lesson learned Grotto. Keep your burnt pizza and horrible miserable counter people. If you want to try grotto pizza, get some cardboard, slap some sauce on it and very minimal cheese, burn the top till it’s black, and you’ll have created Grotto Pizzas secret. Don’t eat there. We ordered from Wyoming Valley mall location, 1/2/2026.
… moreKathy H
The Antipasto had no giardinera, and I found one wilted, brown piece of lettuce and another straight-up rotten! I should have sent it back, but by the time the waitress finally checked on us, I had very cautiously eaten about half. She offered another, but I didn’t want to take the chance of being served something worse and advised I had already eaten half.
Then the pizza arrived. It looked like a spiral of red and white. There was no cheese on the red parts. The crust had a bread like texture, and I honestly couldn’t taste the cheese.
I was so disappointed but was still hungry. We took most of it home. I later added more cheese, but it still wasn’t “right.”
To be fair here, I made pizzas in New York on Long Island for over ten years. I was also the manager of Papa John’s in Virginia for over 2 years. I am picky when it comes to pizza, but not a pizza snob.
My boyfriend had the cheese steak and said it was “ok.” He LOVES cheese steaks, so you judge if “ok” meant it was good or just passible.
I complained when the hostess asked how our food was, telling her our waitress hadn’t even discounted the Antipasto, even after seeing the completely rotted lettuce and the wilted, brown piece. I said if she had even taken $2 off, I would have been ok, but she didn’t. I left her no tip, as she’s supposed to watch quality control and should have checked before she served it.
It was a little busy, probably why it took so long for her to come back to us.
The decor was nice, but there were too many tvs hanging around. If I knew it was a “sports” venue, I may not have gone in the first place. I like to talk with my fellow diners and not sit in silence while everyone is distracted with a game or the other patrons rooting for their teams. Thankfully, there wasn’t much going on in the way of sports that evening.
I vote with my money. I won’t go back.
… moreThen the pizza arrived. It looked like a spiral of red and white. There was no cheese on the red parts. The crust had a bread like texture, and I honestly couldn’t taste the cheese.
I was so disappointed but was still hungry. We took most of it home. I later added more cheese, but it still wasn’t “right.”
To be fair here, I made pizzas in New York on Long Island for over ten years. I was also the manager of Papa John’s in Virginia for over 2 years. I am picky when it comes to pizza, but not a pizza snob.
My boyfriend had the cheese steak and said it was “ok.” He LOVES cheese steaks, so you judge if “ok” meant it was good or just passible.
I complained when the hostess asked how our food was, telling her our waitress hadn’t even discounted the Antipasto, even after seeing the completely rotted lettuce and the wilted, brown piece. I said if she had even taken $2 off, I would have been ok, but she didn’t. I left her no tip, as she’s supposed to watch quality control and should have checked before she served it.
It was a little busy, probably why it took so long for her to come back to us.
The decor was nice, but there were too many tvs hanging around. If I knew it was a “sports” venue, I may not have gone in the first place. I like to talk with my fellow diners and not sit in silence while everyone is distracted with a game or the other patrons rooting for their teams. Thankfully, there wasn’t much going on in the way of sports that evening.
I vote with my money. I won’t go back.