
Welcome to our locally owned and operated pizzeria in Grand Rapids, Michigan! We’re passionate about crafting the finest pizza, pasta, and subs to satisfy your cravings. As a community staple, we pride ourselves on quality ingredients and friendly service, creating a casual dining experience that feels like home.
Hours
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–11 PM |
| Saturday | 12–11 PM |
| Sunday | 12–10 PM |
| Monday | 11 AM–10 PM |
Address and Contact Information
Address: 5380 Division Ave S, Grand Rapids, MI 49548
Phone: (616) 530-8500
Website: http://grecospizzagr.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Urban Foodie Approved!!
We originally ordered takeout, but ended up getting there too early to pick up, so we paid extra to have the food delivered instead. That night was the end of the week, my family was exhausted, and we only ordered a small cheese pizza for my daughter. We got home, and after 1.5 hours went by, we were still waiting for our order. My daughter was starving and didn’t want anything else to eat (elementary age can be rough). I called the restaurant and was told that it was never changed to a delivery, and that they would try to have someone deliver it in the next 15 minutes. Then 30 minutes later, we were still waiting. I called again, and this time I got the girl who dropped the ball and didn’t mark our order for delivery. She was very rude, told me that it was marked for delivery, and that basically I was making things up, and that when I called earlier, I was not told that they would try to deliver right away. Then she said they would still deliver, but it would be another 20 minutes. After 20 minutes, we were still waiting for our order. I called again, the same person answered and made different excuses. Finally, she agreed to put her manager on the phone. The manager was just as rude, and basically said I could come and pick up my order. That’s not always an option for everyone, or I would have gladly picked it up. She told me that my order was out with a driver and refused to contact the driver to ask them to deliver our order sooner, because we had been waiting for over 2 hours now. She gave me an option of refunding me the money, which I didn’t want because my daughter still wanted the cheese pizza. She even ASKED if I wanted the refund and the order delivered, stating the order would be on the restaurant. Finally, as I was on the phone with her, the delivery driver was at our door and was extremely apologetic, which I really appreciate. I know sometimes things happen, and if you know anything about customer service, then you would know that in that case you correct the error and try to make things right. In this case, you should call the delivery driver, explain the situation, and ask that they deliver that order next. I didn’t want money back; I wanted to be treated with respect. I had a long week, kiddo had a long week, pizza was going to put her in a better mood, and that was going to make my life easier, but instead it made the evening a lot more stressful.
I still order food from there, but I wish the customer service was a little better. The management could definitely do better, because they lead by example. I’m hoping we don’t run into any more issues with their staff.