Simple eatery providing Chinese take-out classics, including General Tso’s chicken & Mongolian beef.
Address and Contact Information
Address: 2170 W 9 Mile Rd, Pensacola, FL 32534
Phone: (850) 478-9889
Website: http://www.greatchinapensacola.com/
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Photo by pensacola, fl | brooke ☕️ on February 08, 2024.
Order Great China – Pensacola, FL Menu Delivery [Menu & Prices …
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Great China Pensacola: Food Quality & Customer Service Review
Nestled at 2170 West 9 Mile Road in Pensacola, Florida, Great China was a local favorite known for serving up classic Chinese take-out dishes.
Reviews
Cynthia Griffin
This place we recommended by a family member. The food looked good but it wasn’t. I even tried the food i received even though my order was completely wrong. That’s never happened to me at a Chinese restuarant!!!
… moreL R
We ordered a general tso chicken combo, cheese wontons, hot and sour soup, side of plain broccoli and orange chicken. I do not like writing bad reviews but this was easily the worst Chinese food we have ever had. I should have checked reviews first but here we are. The only edible items were the broccoli and hot and sour soup, even the white rice tasted off. The chicken was dry, chewy and tasted awful. The wontons, we could barely chew they were so tough. “Fried rice” (pictured) that came with the combo… never had anything like it and not sure what the mystery meat was in it. I was weirded out by the bright yellow rice, the same yellow wonton wrappers and the age of the child who took my order (and yes, I understand generational businesses). While young, he was fast and efficient. It was an expensive ($56) to trash. Seeing it was a family affair, I feel awful writing this review but we will not be returning. Oh, and no kikoman soy sauce, “Kari-out” brand.
… moreGretchen Frankle
Contrary to the other reviews I think all the food we order was good and big portions i can’t complain for the price.Kids are fine as Chinese kids helps family business.
… moreBW
So apparently this is chow mein. Very upset when I got home and thought I got the wrong order. Called back and he was very quick to tell me I’m wrong. He also forgot my soup. I ordered ahead and when I got there in 15min the food was not done even though it’s dead at 9pm. The guy was very rude and playing on his phone while asking me “what you want”. I’ve been going here for a couple years and this isn’t the first time they have been extremely rude or forgotten something.
… moreRandy Horrillo
The food was good, I liked it. The only issue we had was delivery time. It take almost an hour to have the food delivered and we only live 10 mins away. I amazing the food would have been extreme good if it hadn’t taken so long to get to us. I would recommend trying this okay but pick it up. It’s a family owned place and they are working hard to make good food with a small staff. I’ll gladly eat here again but I will order pick up
… morePriscilla Stambolic
Runaway as fast as you can! Last night I ordered shrimp egg foo young and recieved some unrecognizable meat foo young. I called today to express that they did not complete my order correctly and the woman expressed I was making trouble. I asked her if she was willing to remake or reimburse me. She told me I did not have the right to complain the next day. My order was placed at 7:30pm, my son picked it up around 8pm. I did not have any to eat until this afternoon, after getting home from work exhausted.
Moving onto the Hunan Beef, I was excited to see all of the added vegetables and the brown gravy. After taking a bite, the veggies and gravy were actually very tasty. Once I took a bite of the beef, I could not stop chewing. I eventually had to discard the meat from my mouth. I asked the woman what cut of beef was being served. She got hostile and asked if I’ve ever had Chinese food before.
I then expressed to her, as a business owner, I felt it better to call her business and express my food concern as oppose to leaving a long standing google review. She told me her food is fine and I was looking for trouble. 0⭐️- for customer service 0⭐️- for food. I did not visit the restaurant personally so, I have no comments on the atmosphere.
Find another place if you are seeking fast, but good or even decent Chinese food.
… moreMoving onto the Hunan Beef, I was excited to see all of the added vegetables and the brown gravy. After taking a bite, the veggies and gravy were actually very tasty. Once I took a bite of the beef, I could not stop chewing. I eventually had to discard the meat from my mouth. I asked the woman what cut of beef was being served. She got hostile and asked if I’ve ever had Chinese food before.
I then expressed to her, as a business owner, I felt it better to call her business and express my food concern as oppose to leaving a long standing google review. She told me her food is fine and I was looking for trouble. 0⭐️- for customer service 0⭐️- for food. I did not visit the restaurant personally so, I have no comments on the atmosphere.
Find another place if you are seeking fast, but good or even decent Chinese food.
C W
My husband called to place a to go order since we didn’t feel like cooking. The phone rang for a minute then all we hear is a child’s voice say “Great China”.. weird. Well, we go ahead with the order and by the end of it this child was very rude and disrespectful. Screaming at us twice about what soup we wanted when we said it twice. Disrespectfully asks what size, we say small. By the time the order was placed this child doesn’t even say how long the wait time will be so my husband asks how long it will be and the child screams “an hour!” then hangs up. After a few minutes we start reading through the reviews about people complaining about their chicken tasting odd or like fish and people getting food poisoning. We quickly decide we’re not going through with it and called back to cancel. The child didn’t seem to know how to cancel the order nor did they let us initially. The child argued with us about how the chicken we ordered was ready, even though it had been only minutes since we placed our order, not long enough to cook chicken thoroughly. Finally, the child says “okay”, we hear them tapping on a screen then says “thank you”, not even confirming if it was even cancelled or not. Sorry, but this place should be looked into. That child did not sound like they were older than 10. Last time I checked children legally cannot be handling customers or their payment information. And from the sounds of the reviews I’ve seen, I wouldn’t doubt they’re running the kitchen too. Trust the reviews and stay away from this establishment.
… moreCody Corbin
Very disappointed with this place! Walked in with my wife and daughter thinking we were going to get some good food, just to walk up on a 8 year old with no customer service asks if we are ready to order in the most disrespectful way possible. I let him know I was going to look at the menu. We ended up getting rushed into ordering. No big deal. Our food gets ready and he throws it on the counter, says ready and walks to the back. No sauce, no silverware, no receipt. No thank you, nothing. So we get back home to eat (3 mins away) the food was cold. Everything had a very off taste, almost like it was very old. Or had been sitting out awhile. No one wanted to eat more the 2bites of what they had. I returned to the store to ask for a simple refund, even returned to the food to them. The owner refused the refund, opened a container, and started to eat some of the food. Her reason for not giving me a refund was because everything was “expensive” to make. The store itself was run down and not presentable. Very unhappy and wont be back.
… moreRick
If I keep down what I did eat, it will be a win for me!
Everything was barely warm and didn’t taste good at all.. The fried rice was the most concerning. Very odd taste..
The storefront was run-down and dirty looking. I don’t even want to think about the conditions of the kitchen if they’re willing to present that to the public!
Won’t be back
… moreEverything was barely warm and didn’t taste good at all.. The fried rice was the most concerning. Very odd taste..
The storefront was run-down and dirty looking. I don’t even want to think about the conditions of the kitchen if they’re willing to present that to the public!
Won’t be back
Rob Adams
The first time I tried to eat here I called 30 mins before closing and she said they were closing and could not cook me food. Was honestly soooooo rude about it I didn’t want to even try it again but what I do is try and give places that have bad reviews atleast a decent one from me. The second time I ordered sesame chicken dinner and crab Rangoon. Let me just say that the experience this time with the service was even worse then the first BUT I got my food and took a bite of everything and low and behold the food was worse then the service! I wouldn’t feed my dog their food. Do as you wish but I would recommending staying farrrrrrrrrrr away from her in terms of food.
… more