Address and Contact Information
Address: 33157 US-45, Grayslake, IL 60030
Phone: (847) 223-2717
Website: http://italianovenspizza.com/
Menu Photos
Related Web Results
Italian Ovens Pizzeria | Grayslake IL – Facebook
33157 N US Highway 45, Grayslake, IL, United States, 60030-2207. Links. . grayslakeitalianovens.com. Services. . Specialties. Outdoor seating …
Italian Ovens Pizzeria – CLOSED, 33157 N US Highway … – MapQuest
Get more information for Italian Ovens Pizzeria in Grayslake, IL. See reviews, map, get the address, and find directions.
Ron’s Italian Ovens
Rons Italian Pizza · Rons Italian Appetizers · Rons Italian Pizza · Rons Slice Pizza. Address. 2195 N Illinois 83. Round Lake Beach, IL 60073 …
Reviews
Jonathan Williams
Ordered catering from here and to say the least, it will be the last time. The Italian Beef was like the one you buy at Aldi and warm up yourself and it was overcooked and shriveled up. It was terrible. We will never order from here again.
… moreJoßë Hernandez-Alva
Rating this place 1 star is being generous. I Placed an order for a 12inch Italian style deluxe pizza for delivery. It took a little over an hour to get this to my place which is not even 10 blocks away from this place. Upon the pizza arriving not only did it look like a mess but had no flavor what so ever. It almost felt like my teeth were sinking into a piece of cardboard. The pieces of sausage we’re uncooked also as well as some of the vegetables. Very disappointed with the food quality this place dishes out. Never ordering food from here, EVER!!!!
… moreRobert Bennett
We ordered beef, pasta and salad for a small get together and was very happy with the portion sizes for the money and the food was delicious. I really enjoyed the Italian beef. We didn’t get one this time, but amazing party pizzas as well.
… moreJD
I love this place! I see some negative reviews on here and I dont quite see where theyve come from.
Every time I come in, I never have an issue. The food quality is very good. The people that work there are friendly and talkative.
I’m a Grayslake resident that chooses to make purchases at local places versus going to the bigger well known chains. Italian Ovens has fresh food that tastes amazing! I personally order a Hot Classic Italiano and sometimes a side, my wife usually orders one of the pasta dishes they have, we’ve ordered pizza on multiple occasions and never have we been disappointed.
Ive been coming here since the place opened and its changed hands a few times. The gentleman previous to Patty having it was running it where I almost didnt come back. The food quality started to go downhill. When I saw there was a new owner I gave it a shot again and like I said previously, I havent been disappointed. Patty brought this local favorite back to life and I hope the success continues and people who read the reviews stop in and decide for themselves that this is a great place to go!
… moreEvery time I come in, I never have an issue. The food quality is very good. The people that work there are friendly and talkative.
I’m a Grayslake resident that chooses to make purchases at local places versus going to the bigger well known chains. Italian Ovens has fresh food that tastes amazing! I personally order a Hot Classic Italiano and sometimes a side, my wife usually orders one of the pasta dishes they have, we’ve ordered pizza on multiple occasions and never have we been disappointed.
Ive been coming here since the place opened and its changed hands a few times. The gentleman previous to Patty having it was running it where I almost didnt come back. The food quality started to go downhill. When I saw there was a new owner I gave it a shot again and like I said previously, I havent been disappointed. Patty brought this local favorite back to life and I hope the success continues and people who read the reviews stop in and decide for themselves that this is a great place to go!
Debbie Mumm
I can’t believe someone gave this pizza a bad review. I wouldn’t believe it. This is my absolute favorite pizza in this area. I love the deep dish spinach pizza! This place is very tiny with only a few tables so we always do carryout. They usually add a few fresh rolls with the order as well.
I love this pizza! You need to try it.
… moreI love this pizza! You need to try it.
Patrick Mulloy
I had held my tongue for a while because I really do take into consideration small businesses and the effects of a negative review on them can have.
Unfortunately, for whatever reason, the owner does not keep enough staff on hand to accommodate their client base. This was clearly obvious to me in terms of my assessment from eating there 3 times.
Because he is the cook, the order taker and as I witnessed my first time there, he is also the delivery driver. I simply ordered a slice of pizza, he said he had slices in the back and it would be a couple minutes and I would be good to go. What happened is he microwaved left overs and then left to do a delivery in the neighborhood. As I stepped outside to smoke a cigarette, I couldn’t help but notice him quickly pulling into his back spot behind his business and heading inside. At that point, I received my re-heated (microwaved) pizza slice. As I drove I realized what the deal was. He needed to heat up cold pizza but also had a delivery so he played his cards. I would of had a much more pleasant realistic experience had he just been honest and told me that their were no more “Fresh” slices. Instead, he attempted to play a pizza lover for dumb. Anyone in the world knows what re-heated pizza tastes like, its almost as pitiful as someone who dare substitute Ketchup for Spaghetti Sauce because there in a jam. Big NO NO.
The 1 Star is because he was polite and he works hard.
His strategy for running a customer friendly eating experience is below average at best.
… moreUnfortunately, for whatever reason, the owner does not keep enough staff on hand to accommodate their client base. This was clearly obvious to me in terms of my assessment from eating there 3 times.
Because he is the cook, the order taker and as I witnessed my first time there, he is also the delivery driver. I simply ordered a slice of pizza, he said he had slices in the back and it would be a couple minutes and I would be good to go. What happened is he microwaved left overs and then left to do a delivery in the neighborhood. As I stepped outside to smoke a cigarette, I couldn’t help but notice him quickly pulling into his back spot behind his business and heading inside. At that point, I received my re-heated (microwaved) pizza slice. As I drove I realized what the deal was. He needed to heat up cold pizza but also had a delivery so he played his cards. I would of had a much more pleasant realistic experience had he just been honest and told me that their were no more “Fresh” slices. Instead, he attempted to play a pizza lover for dumb. Anyone in the world knows what re-heated pizza tastes like, its almost as pitiful as someone who dare substitute Ketchup for Spaghetti Sauce because there in a jam. Big NO NO.
The 1 Star is because he was polite and he works hard.
His strategy for running a customer friendly eating experience is below average at best.
Carly Rousso
We order from here all the time and we’ve never been disappointed! The food is delicious! Presentation is great! Everything from the wings, salads, pasta and pizza is absolutely fantastic!! The staff is so friendly and treat us like family! We will forever have Grayslake Italian Ovens as our got to pizza place!
… moreChris Mahoney
You can sit there and say in your review comments that you work tirelessly to maintain the highest quality for your food, but your attitude when I have stopped in twice for to-go slices was absolutely despicable. You are the 50ish woman everyone is giving negative reviews about. To walk in the door and be treated that way for no reason is inexcusable. I thought maybe the first time you were having a bad day, but the second time you outdid yourself. I will not be back and I’ll be sure to spread the word.Your customer service skills are non-existent.
… moreMalea Wilson
I placed an online order via Door Dash. The manager had a negative interaction with the driver and refused to release my order. When I reached out to inquire I was told they had a rude interaction with one another- neither taking into consideration that the one person getting “screwed” was the person who paid for and wasn’t getting their food. Not only was the food not released, but it wasn’t refunded until I initiated proceedings on my end. After Door Dash reached out to Italian Ovens they said the experience with the driver was so frustrating they won’t be working together anymore. Great, but that didn’t get my meal delivered while I was in the middle of an IV treatment which is why I placed it online in the 1st place. Italian Ovens can’t claim they were recently added to Door Dash without consent, as they’ve been on there for as long as I’ve had Dash Pass ( April). The “right” thing to do would’ve been to release the order and cancel your partnership vs leaving an already paid customer in the lurch. The frozen tater tots I found in the back of the freezer… Exactly the same as the pizza I was hoping for.
Edit: thank you for the prompt reply. I am outside your delivery radius which is why I tried to use Door Dash.
… moreEdit: thank you for the prompt reply. I am outside your delivery radius which is why I tried to use Door Dash.
Charles Nacion
Extremely rude staff with hateful attitude towards door Dashers.
MY RESPONSE TO THE OWNERS RESPONSE:
1. Drivers come with out had shirt or bag.
– Dashers are independent contractors; shirts and bags are not a necessity as there are no rules for having shirts or bags.
2. Should say hi name and here to pick up for whatever company and customer name.
– During my visit, I kindly said “hi” and stated the name and patiently waited.
3. App send driver when order was just placed .
– correct.
4. No fault on us but the third party apps that send u out before order has been confirmed for a pic up.
– I never put the blame on anyone for this. I waited respectfully and patiently.
5. Drivers are rude when they come and have to wait.
– This is a hasty generalization.
The reason I left this bad review is because I was nothing but polite and patient with this restaurant when waiting for my order. I didn’t say a single word in fact. When I was handed the food, I said thank you and nothing else. The owner then stated to me “The customer asked for extra juice for the italian beef sandwich, but I’m not including it in there. You should know that there is an extra charge for that, and we don’t have time to do any of that. We are way too busy”. She said this is a very angry and impatient manner. I disregarded this, and said thank you once again.
I, the Dasher, was nothing but polite this whole visit. From beginning to end. It was the owner that instigated the hostility. Now, to no surprise, continues to respond aggressively to an honest review.
… moreMY RESPONSE TO THE OWNERS RESPONSE:
1. Drivers come with out had shirt or bag.
– Dashers are independent contractors; shirts and bags are not a necessity as there are no rules for having shirts or bags.
2. Should say hi name and here to pick up for whatever company and customer name.
– During my visit, I kindly said “hi” and stated the name and patiently waited.
3. App send driver when order was just placed .
– correct.
4. No fault on us but the third party apps that send u out before order has been confirmed for a pic up.
– I never put the blame on anyone for this. I waited respectfully and patiently.
5. Drivers are rude when they come and have to wait.
– This is a hasty generalization.
The reason I left this bad review is because I was nothing but polite and patient with this restaurant when waiting for my order. I didn’t say a single word in fact. When I was handed the food, I said thank you and nothing else. The owner then stated to me “The customer asked for extra juice for the italian beef sandwich, but I’m not including it in there. You should know that there is an extra charge for that, and we don’t have time to do any of that. We are way too busy”. She said this is a very angry and impatient manner. I disregarded this, and said thank you once again.
I, the Dasher, was nothing but polite this whole visit. From beginning to end. It was the owner that instigated the hostility. Now, to no surprise, continues to respond aggressively to an honest review.