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Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter’s!
Longtime ice cream parlor chain serving small-batch scoops, plus signature sundaes & frozen drinks.
Address and Contact Information
Address: 437 Mt Lebanon Blvd, Pittsburgh, PA 15234
Phone: (412) 668-3641
Website: https://www.graeters.com/retail-stores/pittsburgh/castle-shannon
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Order and Reservations
Order: Order online
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Graeter’s Locations | Find Graeter’s Ice Cream Near Me
Find Graeter’s ice cream near you! Locations nationwide in Cincinnati, Columbus, Cleveland, Pittsburgh, Chicago, and more. Visit a store today.
Reviews
Andre A.
Famous Graeter’s ice cream – my first physical store after having tried at home from the grocery store. Excellent ice cream with unique flavors. Try their black cherry or black raspberry chip flavors. Unique. Very nice staff. Quick service. Tons of space to sit and drive through.
… moreDustin Smith
I recently visited the Castle Shannon location and had an excellent overall experience. The store was clean, well-organized, and operated efficiently, which immediately created a positive first impression.
I would especially like to recognize Shannon, who assisted me during my visit. She demonstrated outstanding customer service through her professionalism, attentiveness, and positive attitude. She was patient, knowledgeable, and ensured my order was handled accurately and efficiently. It is clear she takes pride in her role and in representing the company well.
To the ownership and management team — employees like Shannon are a direct reflection of strong hiring and training standards. Team members who consistently deliver this level of service are a significant asset to your brand and customer retention.
I highly recommend this location and look forward to returning in the future.
… moreI would especially like to recognize Shannon, who assisted me during my visit. She demonstrated outstanding customer service through her professionalism, attentiveness, and positive attitude. She was patient, knowledgeable, and ensured my order was handled accurately and efficiently. It is clear she takes pride in her role and in representing the company well.
To the ownership and management team — employees like Shannon are a direct reflection of strong hiring and training standards. Team members who consistently deliver this level of service are a significant asset to your brand and customer retention.
I highly recommend this location and look forward to returning in the future.
carrie dudley
My mother and I decided we wanted ice cream after a long day of errands and had never been here. The staff was super friendly, the place was wonderfully clean, and the ice cream was AMAZING!!! My mother had strawberry in a waffle cone and loved it! I had mint chocolate chip in a sugar cone and, I must say, this was the best ice cream I’ve ever eaten! It was so flavorful, creamy, and the chocolate was magical!!! I will absolutely recommend to everyone I know and will definitely stop by again to try more of their delicious flavors!
… moreBen Plikerd
The ice cream is great. Very rich. The service staff was very quick and I believe faster than Dairy Queen.
… moreJoni Pepmeyer
I gotta shoutout the crew that was working here a couple weeks ago! These guys were so friendly. Cooper, Bailey, Roscoe, Gavin, and Jillian! They said it would’ve been more fun if Chase had been there so shoutout to Chase too. Thanks for being the bomb you guys! Also the ice cream is the best around. 10 out of 10.
… moreJessica
We loved the ice cream and the experience!
My boyfriend and I went Graeter’s today for the first time ever and we were so KINDLY greeted and helped by Norah. She was the most amazing example customer service. Never trying Graeters ice cream before she was so thrilled to let us try samples, give recommendations and help us out. We left there so happy and smiling, and the ice cream is so tasty. Thank you so much again Norah for brightening our day and giving us AMAZING ice cream. We will 100% be returning customers!
… moreMy boyfriend and I went Graeter’s today for the first time ever and we were so KINDLY greeted and helped by Norah. She was the most amazing example customer service. Never trying Graeters ice cream before she was so thrilled to let us try samples, give recommendations and help us out. We left there so happy and smiling, and the ice cream is so tasty. Thank you so much again Norah for brightening our day and giving us AMAZING ice cream. We will 100% be returning customers!
Joshua Lee
The ice cream is delicious but these people are so STINGY with their portions. I bought a single scoop waffle cone and literally had to look down into the cone like looking down into a wishing well …wishin for more ice cream. When you charge $15.00 for a single scoop cone and a milk shake you gotta give up the goods. Be better!
… moreMichael Mayer
Done with this store. The ice cream is great but the milkshakes are terrible. 10 dollars for a cup of cold milk. Either need to adjust the proportions or retrain staff. And almost 10 minutes from ordering to receiving our single milkshake, when we were the only ones in line. Plenty of time for 2 of the employees to be dancing though apparently.
… moreMatt Johnson
I’m a sucker for cinnamon icecream and the ice cream was so good we had to get individual pints of it to go after my wife and I finished our scoops. Don’t know what else to say, no regrets.
… moreJohn
This is the ice cream for ALL others to be rated against. Absolutely unique and delicious. Small batch French pot made…..simple ingredients, Mouth watering flavors…..You have to try the mango sorbet…….BEST EVER! Words cannot describe the experience………TOP RATED in our opinion. Crowds are a usual occurrence on a warm summer night…..ENJOY!
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