Susan Worline
Golden Chick is my favorite chicken. The staff at the Mansfield TX location always have good customer service. The other day I went and ordered the $6 box with a fried leg and thigh. They had no thighs available. So I asked if I could substitute a different piece, I was told no the management would not allow that. Usually the manager will allow substitutions if they don’t have the piece of chicken that you want but they have a new manager and she does not allow it. So I had to just order the 2 piece meal, which was more money. This was bad customer service anyway you look at it. I asked for the manager’s name (Milbia) because I wanted to put a review about the bad customer service. I have been going to this restaurant since it was built in my neighborhood. I have never incurred such bad customer service. It is not the customer’s fault if they don’t have the piece of chicken that the customer request. It takes about 20 minutes for the chicken to be ready and I could not wait that long. I have never incurred this treatment with other managers. I hope that the customer service will improve because we don’t like to support businesses with bad customer service.
… moreStacy Van Pelt
Holly is an absolute gem at the drive-through window. She is consistently kind, upbeat, and genuinely pleasant every single time I see her. Even in such a quick interaction, she brings such positive energy and warmth that it truly makes my day better.
I’ll admit—on the occasions I’ve gone through the drive-through and Holly wasn’t there, I was genuinely bummed that I missed her. That alone says so much about the impact she has. Her attitude, smile, and friendly spirit turn a routine stop into a bright moment.
Holly is the kind of employee who leaves a lasting impression, and she deserves all the recognition for the joy she brings to customers. Five stars all the way!
… moreJennifer Oviawe
The day was December 15th 2025 and the Tim was 10:35. I was waiting for over 10 mins. He passed by and saw that I was recording. So he acted like his head set died. He was acting like it doesn’t even matter and he insulted me. There was a guy that was behind me and he said they ignored him when he was at the door while they pretended to look away and clean.
… moreLazarus Ramos
Holly is killing it with customer service everytime I’ve seen her there! She goes above and beyond and is truly an amazing person! If you ever see holly there there is never a bad experience!
… moreLiisa Rinker
The place was dirty. The table was sticky. I ordered the catfish and shrimp combo meal. It had two tiny, dried up pieces of catfish that tasted like cardboard. The three minuscule shrimp were so-so. The coleslaw was inedible and went straight to the garage. The roll was doughy. I am sorry I wasted $12.95 for this sub-standard meal. It bore no resemblance to the pictures on their TV commercial. Ver disappointed.
… moreShirley Gibbs
I have to be very honest and let you know there’s a lady that works there her name is Holly I picked up my order through the window I think this was about a week ago I’ve never received such good customer service in my life!!! She’s an amazing employee she told me she’s been there for like 15 years wow!!!!!
… moreHave You Heard
The people were friendly, but the food was very funky.It was fresh, but it tastes really bad like they used adobo on it.I paid twenty one dollars and sixty five cents for it, and no one in my family wanted to really eat.It’s set on the stove for 3 days. Whatever type of seasoning they use, it’s horrible.And by the way, I ordered mine plain and it still had some type of funky type of seasoning on it.I would not be going back. I tried it many years ago.And it was good, but maybe it’s just this location.But I don’t want to take a chance again with my money, so I don’t recommend it.
… moreClarice Cross
Service was quick and accurate. I give my chicken 3 stars because it was a little dry but well seasoned. I would’ve preferred gravy on the side of my mashed potatoes instead of top but didn’t know that was an option I needed to remove. I would go back, the restaurant was clean and so was the restroom. My husband ordered the fried catfish and loved it.
… moreAnthony
I see most the reviews are positive and I don’t doubt that this place has good service. I never have a problem with the service. Maybe it’s just my luck but every time I come here they are always out of SOMETHING. Could be out of rolls, using backup fries, or backup tenders and doesn’t taste like original golden chick. I don’t know. The employees are fine though. Just sad I can never enjoy a complete meal.
… moreAnnette Jarvis
Pretty good chicken tenders and fries. The bun on the chicken sandwich tasted like a sweet bread. Prefer a regular bun! Great service. Clean and efficient!
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