Jaylen Williams
9/28
I ordered a 6pc spicy tender with a side of mashed potatoes. It took about 25 minutes after I ordered for my order to get to me with almost nobody else behind me. Some family went through the drive through and nobody showed up for 10 minutes so they came inside and got their order. Thats because the young lady at the counter went to the bathroom after she took my order. That wouldn’t have been a problem if there would’ve been more than 3 people in the whole store at the time. And even after all of that, the guy who bagged my food gave me gravy as my side dish, for some reason, so I dont even have a side to go with my order.
THE MOST IMPORTANT PART, THEY WERE NOT WEARING GLOVES.
Shame on yall.
… moreQuince White
First time here yesterday. The young lady who took my order did not put the order in right. I ended up coming back and the manager there was a very young lady who customer skills were very disappointing. She was very rude and did take time to process the whole situation. I’m not one to put others down but I suggest she be put in school for management and retrained. Attitude was terrible. She didn’t seem to care about the paying customer and she basically dumped all over me with no problem. I paid but didn’t get what I paid for. She was screaming at me for no reason. The information was put on the receipt wrong and as humans we make mistakes but my issue was that she did not want to fix it. I called she told me to come back and she would fix it. The total opposite happened. This young lady was tall and slim African American. Very young and inexperienced. Either this place is desperate or they just didn’t feel like taking the time to put someone in charge who actually cares about the customer. If there is a number I can call it would be great because she didn’t have one. Screaming to the top of your lungs at a customer is no way to resolve an issue. 7th st Golden Chick will never be my recommendation to anyone. Check your food and fix it on the spot because once you walk out there is no fixing it. If there is a number to call please let me know. I went back to kings highway where the service is wonderful and the food is right. Love the service over there.
… moreNikki Huddleston
The building is so nice and decorated so good and then while in there the people were not nice. They were slouchy and not professional at all. The tables were all dirty. The floor was nasty and the food was horrible. I ordered spicy chicken and the threw some seasoning on top of the chicken. It was falling off and looked terrible. My fries were under cooked and it was awful. I do not recommend this place and I hate that because someone put a lot into the building and decorating and the workers are ruining this place. They all need to be replaced with people who care about this restaurant
… moreRyan Crowder
This location is such a gem. Every order is taken seriously and the hospitality is far superior to most restaurants, both fast and casual dining. Lisa and Nelda were so sweet and they made sure I had everything I needed. ALSO!!! Get the spicy chicken potato bowl at lunch for like 8 bucks.
… moreSylvana Hall
Love their raspberry signature lemonade. Their z sauce is very good and everything else was hot and fresh. I will come back
… moreSean Scalici
I mean what can I say!?!? The Big & Wicked spicy chicken sandwich is..
I didn’t catch his name but the GM is a pretty nice guy, the staff were as well. They definitely don’t get the business they deserve!
Oh the sweet tea ❤️
Perfect!!!!
… moreTera Holder
I didn’t catch her name, but the lady working the register is just the best! Always checking on customers, sooo sweet, and you can tell she loves her job. The rest of the crew is so polite and eager to make sure that all of the food is out hot, quic, and correct. Good job y’all! Included pic of my Daddy working on the clean plate club!
… moreMichele Brandenburg
Update:
We decided to give this location another try which turned out to be another disappointment. We ordered 4 pc tenders and 4 pc catfish. The tenders were good however the fish seemed like it had been cooked entirely too long even the inside was crispy. What a waste of money.
My husband went through drive thru order fish with jalapeño poppers and chicken strip with okra while ordering he asked could he order wings without sides and was told no just 6 wings with a roll so he said ok. When he gets to window there is a sign that says add 3 wings for $2.99 so he asked about it and got a shrugging of the shoulders. He was then told to pull forward they were waiting on poppers. After 20 minutes a guy comes out and asked if he was waiting on fish and he replied yes and that was told that poppers was what was taking so long. Then the guy said it was the fish that they had to cook and he had put a couple extra pieces in the box for having to wait so long. Well needless to say there was no extra fish which is fine but the rest of food was cold.
… morekay hejsek
The young lady working the counter and drive through was very sweet, and respectful. She seemed to be a hard worker. And the rest of the staff was very polite and courteous. I was very impressed with how clean the restaurant was.
… moreClaire Wesselhoft
I want to say first that most times I have come the staff has been very nice, not professional, but nice. This time it was the worst I ever had. I pulled up and ordered two meals. One was a roasted chicken meal that she said I would have to wait 18 minutes on. I decided not to order the roasted chicken. She interrupted to tell me right off that they were out of rolls. I continued to order but at the end of ordering I ask if they could substitute an extra side since there were no rolls. By the way still paying the same price. She told me they would not be able to do that since a roll only cost .69 cents and a side was an extra $3.00. I said ok I understand but then she said “would you like an extra piece of chicken instead”? I said no thank you. Then she said “ what about double mashed potatoes “? Now I’m puzzled because potatoes are a side and I would think an extra piece of chicken would cost more to replace a roll than an extra side since I did ask for that but couldn’t get that because “it cost more”. Hmmm . When I said no to the potatoes and ask why I couldn’t get a side when she was offering more potatoes and more chicken she just said “will that complete your order Ma’am? I said I was wondering if you could explain that to me. Her response was the same and then I ask if she had someone she could ask. She then replies no I just work here ma’am. Then “does this complete your order”. I said YES! Cancel it! Then she sarcastically “ have a good evening ma’am”. I drive off and went to a different location with excellent customer service. I will be giving the other location a good review and will be giving them my business also. I realize everyone has bad days but learn that customer service is not about how your feeling for the day but how can I please my customer where they will want to come back. Make it always a pleasant experience.
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