Easygoing chain pizzeria supplying custom pies, plus pastas, sandwiches & sides.
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Richlands | Giovanni’s Pizza
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Reviews
During our visit to giovannis pizza we held the restaurant to the same critiqument that any other restaurant is to be held, while measuring differences or changes that had been seen since the last time we had ate at this location.
Giovannis has continued its reputation of great food, where everything received was hot and tasty. Our salads were fresh, and made to order. However, customer service and proper service was lacking as the beginning stages of receiving our drinks and salads were roughly 20 minutes after ordering. Noting that during our dining experience, dining room attendance was low with only two groups of other dining guests within the restaurant.
I do not believe the concern was due to the waitress, but rather the logistics of the restaurant. Past years of visiting and reviewing Giovannis, staffing never changed and appears to still be a bare bones work crew. Add staffing issues on top of door dash orders, where door dash orders or over the phone orders were or appeared to be retained as the top priority. Dine in customers want fast paced, attentive workers. Although this may be a changing factor in todays restaurant expectations. Most restaurants ensure staffing is up to the extra workload of taking on these additional responsibilities. Giovannis needs to look at bringing on additional assistance by looking at the new logistics of rising food restaurants, while deciding what tier of restaurant it wishes to be. If not there may be future troubles ahead.
Regardless, a future visit will be in store to see what changes, and what additions have been added to take care of these issues.
Part of our order was a small cheese pizza, which was accidentally cut incorrectly. We really didn’t care how the pizza was cut and were perfectly happy with it, but they still replaced it in the proper style. On top of that, they offered the kids a free dessert brownie as well for the mistake.
Several other people have mentioned poor employee treatment, but during the 30–45 minutes we were there, everyone seemed to be in a good, happy mood. Hopefully, those are more rumors than truth! We had a great experience and will definitely be returning.