Address and Contact Information
Address: 2955 N McCarran Blvd, Sparks, NV 89431
Phone: (775) 384-1684
Website: https://genghisgrill.com/
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Genghis Grill: Home
Locations | Genghis Grill
Genghis Grill – Sparks Restaurant (@genghisgrill.sparks) – Instagram
Reviews
We didn’t even eat because the next table over requested a misrepresented item on the menu to be removed from the bill and I dont know who it was, a manager maybe? I surely hope its a chef who lost his job tonight because he mishandled the issue so poorly that the family walked out without paying at all, and I can’t say I blame them.
How are you going to raise your voice at a patron and say you dont have breaded chicken when its on your menu? And how dare you follow them out of the store.
Not only that, the table behind us walked out because service was so slow they didnt eat.
As a CHEF and someone who has YEARS AND YEARS of restaurant and customer service experience, I wont be back until this business adopts a better appreciation for their customers and will also be telling everyone I know how horrible they are, which is terrible for them because I have a food blog and Im pretty well known in the local Reno food scene.
I will tell you also, if youre thinking about going here, just go up the street 3 minutes to MB Mongolian grill. It’s so good, I hope they put Genghis Grill out of business. And their prices are better.
Also, what’s up with a bacon ranch quesadilla on the menu? Bizarre. Pick a concept.
*********UPDATE***********
The owner reached out to me on Facebook, apologized for the experience and offered me and my family a free meal. Though a great gesture, I’m not after free food. He explained that the breaded chicken is no longer available, something the server should have told the customer when it was ordered. It sounds like they updated their online menu but are unable to update the in store menu, maybe a franchise constraint? Not sure. Nonetheless, kitchens run out of stuff, we don’t like it but it happens. Just a little bit of communication can go along way when trying to establish customer expectations. He assured me whatever additional training and disciplinary action that is needed will be taken and I believe him. For this reason, I have updated my review to 2 stars and will return to try the food and give my final. Ill give it a few weeks. Goodluck.