Address and Contact Information
Address: 600 Kings Hwy N #8, Cherry Hill Township, NJ 08034
Phone: (856) 482-2662
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Gallo’s Bakery, 600 Chapel Ave E, Cherry Hill, NJ 08034, US
Reviews
When it was my turn, the attitude continued. I asked for two cannolis, and she rudely snapped, “They’re in the back, is that all you want?” When I added a dozen donuts to my order, she actually huffed in frustration. While getting the cannolis from the kitchen, I could hear her slamming drawers and acting visibly annoyed.
Whether she was having a bad morning or not, that is no way to treat paying customers. A customer behind me mentioned she is the owner’s daughter and that this behavior is a pattern. It’s a shame, but I won’t be returning to a business that makes its customers feel like a burden.
Most recently, I placed an order for pickup Sunday, 3/23. It seemed the young employee who took my order may have mistakenly recorded the wrong date out of nervousness, likely due to the unpleasant atmosphere created by the manager.
Throughout the ordering process, her attitude was unwelcoming and hostile.
To make matters worse, I received a nasty voicemail on Saturday, 3/22, instructing me not to return, despite the mix-up being entirely unintentional. This experience has solidified my decision not to support this business any longer, and I will be sharing my experience with others in the community. It’s disappointing to encounter such poor customer service, especially in a bakery where kindness should be part of the recipe.
My family has been coming to Gallo’s Bakery for years, but it’s clear they’re no longer the same as they were a decade ago. I recently picked up a cake I ordered days in advance, and it was completely wrong. I specifically asked for an all-white cake with black writing—simple enough. Instead, I received a cake with green decorations and dark green writing.
When I called to explain the issue, I was told I had ordered a “standard cake with flowers,” which is false. I requested no green flowers, no leaves—just an all-white cake with black lettering. I even emailed a photo as requested, and someone called me back saying the writing was green because “that’s how the dye mixes.” I’ve ordered enough cakes in my life to know black dye exists.
To make matters worse, I was told I could just return the cake if I didn’t like it. How is that helpful when the party starts in an hour? The lack of accountability and unwillingness to make things right is disappointing. They didn’t offer a solution or seem to care.
I wish I could give less than one star. We won’t be returning.
Thank you!