Xavi
Had went for the bogo stars burrito promo today and I paid extra for extra meat but they barely put any on and even though I had requested no rice they stuffed the burrito with extra rice (which was undercooked) I have been talking so good about Freebirds since they started the stars promo and have been visiting regularly since then and recommended to my friends and coworkers but this time the person I had gotten the other burrito for and myself were really let down but this. I have left a support ticket and a post service survey. I hope they will fix the issue and hire staff that can actually read. But to all the other times it was good and I don’t blame everyone (because every other time it’s been amazing, yall don’t change please- just the person who made it tonight really sucks)
… moreJesus Hernandez
Freebirds has huge, customizable burritos Monster size is popular- fresh ingredients signature queso often included and generous portions. It’s often seen as a better and bigger than Chipotle!!! with options like brisket seasonal and multiple tortilla types. Oh and let’s not forget about the cookies!! are freshly baked too.
… moreAdrian Fuentecilla
Wow.. surprising! Great burrito (on the healthier side), pretty big (I got the monster fajita chicken) and Very flavorful. The green sauce is pretty good too. It is Texas’ No. 1 burrito (one of them..) Give them a try, you don’t have to take my word for it.
… moreVanya Ramdas
Came here a while back to visit my friend in texas. She’s always going on about how good Freebirds is. Im from Colorado all we have is Qdoba and Chipotle (bleh). Ever since I came home I wish we had a Freebirds, I literally dream about the bowl I had there.
Service was excellent. Kind and friendly the whole time. I felt completely welcome!
… moreMig Torres
I have never tried free birds burrito but I’ll tell you this one in sawyer heights was the best place I ate at. The service was great the manager is outstanding and the staff is on top of there game the place was very clean and everyone there had smile and good energy. Made me feel welcome. I definitely will be visiting this restaurant again and I’ll make sure to tell my family and friends.
… moreKrystafir Silverwind
Went to Freebirds for my cheat meal. As we were in line waiting to place our order their POS system went down. They apologized and told us we could wait or use the app. I used the app, and they were so quick and polite, even gave us desert on the house. Love this place. First time using app, and only thing I didnt like about the app is the limited customization options, like half and half rice options. Still shout out to the Freebirds crew, AWESOME as always!!!
… moreRobert Green
What happened today is a classic example of how bad the customer service industry is these days.
My wife and I came on a Sunday and ordered food with our two kids. It wasn’t until after we paid and sat down that we saw on the menu of a promotion that kids eat free on Sundays. I took my kid to the front and asked what he gets to choose from with the promotion and a manager stepped in to say we shouldn’t get it since we already paid but she’d do us a favor by honoring it “just this one time”
Like, what?
I am not entitled to free food but I wasn’t asking for special treatment, I was asking for what was already offered to customers. Good service isn’t just taking orders accurately, it’s ancipipating obvious needs, helping customers take advantage of promos, and making families feel welcome, not like they “messed up”.
The logic in your staff’s thinking is so backwards I don’t even know where to begin. Your staff saw us holding two children and not once did your staff mention the promotion but you wanted to make it seem like I was the problem for not seeing it? Isn’t that a you mistake and not on us? Train your staff members to offer good service. How difficult is it have staff be like “I see you have a kid there, just to let you know we have this promotion offered today.” This was a basic customer service opportunity that obviously failed.
… moreGabriel Alex Soto
I usually like to go in to order the same thing, but the staff you were very kind and very informative as they help me piece together a new flavor burrito, will definitely be coming here often
… moreMarcus Greenspan
I ordered a Monster Ranch Steak today and either the Monster has gotten a lot smaller or I was ripped off. It was made with a single tortilla. I remember a hallmark of the Monster was it was made with two tortillas because it was so big. Very disappointing. I always get them cut in half. The pic is of one of the halves. Small and taste wasn’t great either. Very disappointing.
… moreSL
This place has always been great so I don’t understand what just happened. I ordered through Grubhub but the notes I left were printed up on the kitchen ticket that I wanted the guac that comes with the veggie burrito. They put it on the side… I said I needed a fork but it wasn’t included. And worst of all the burrito was gross and the few beans were on the bottom. I spent $17 and should have eaten the $3 can of soup I already had at work.
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