Emilee
I ordered delivery so can’t speak on the atmosphere or service. The burrito was big but put together well and did not fall apart like some big burritos. I enjoyed it.
… moreMicheala Monroe
Lady behind the counter put the wrong meat on my burrito, once she realized, she picked the meat off of my burrito with her bare hands (with gloves) picking through all of the other food items I had already had on my burrito right then and there. I got pass that. Then my first bite of my burrito I got a squishy bite of chicken. So, of course, I spit it out and the chicken was RAW. When I went to let them know, they were very unconcerned and didn’t want to give me a refund for it at first. They still haven’t issued a refund for my item and I gave them back the whole burrito with that one bite out of it. WONT BE BACK! Very rude staff. Black lady with the braids and tall white man with earrings.
… moreRoss Martin
Food is always delicious and tasty. It never let’s me down. Every time I go, I always end up getting something different to change up my taste buds. Every once I want, but everything I ordered from here is always splendid.
… moreRachel H
Would have given 5 stars, until something in my burrito stabbed my mouth. I pulled out a fairly large (~1 cm^2) piece of glass or plastic that was melted to points on the corners. I took it inside and showed the employees and they said it probably came from one of their food bins. They proceeded to show me one of their food bins that was falling apart, but still continued to use it to serve customers. I pointed out that if I had swallowed it then it could have been really bad, but they were unconcerned and continued to use the busted bin.
… moreNatasha McDaniel
Been here twice since I moved to Tyler and I love it! Service has been exceptional and Yasmine was so sweet to my little one. We will definitely be back. Such a good alternative to Chipotle.
… moreJoe Nelms
We celebrated a birthday at work. 10 of us ate & everyone loved it! Most had eaten at Freebirds in the past, but it was a hit! We ordered online & the order was perfect. Thanks!
… moreKayLea
First off, employees were kind and helpful. I’d like to give a better review, but I paid $15 for a bowl w/ chicken, rice, black beans, sour cream, guacamole, and sauces, and a drink. Small portions (1/2 or maybe even 1/3 of sizes at Chipotle) and food was “meh”. Rice was overcooked and dry and black beans were undercooked. You’d be better off going to Chipotle for bigger portion sizes and better quality of food.
… moreNika Slick
Trey is the employee we are writing about—
We eat here regularly and love this place, which is why this experience was so frustrating. My wife always gets the quesadilla and I get a burrito. This time, her quesadilla came out completely burnt. When we asked for it to be remade, it was burnt again.
When we politely explained that it’s never made like this and is usually cooked perfectly, the employee insisted, “That’s how it’s always made,” which simply isn’t true. He became frustrated and immediately offered a refund instead of fixing the problem or explaining what happened.
We weren’t looking for our money back — we just wanted our food made correctly. Very disappointing experience, especially for a place we visit often.
… moreJonny Carroll
We came here on a Friday night and the food line was a bit decimated. They were clearly understaffed, but the hustle and care of the manager Maddy made up for it. She was doing everything, literally cooking and running the line at the same time. She was dedicated to taking good care of us. Her customer service stood out and made a situation great that could have been really frustrating otherwise. Thank you Maddy.
… moreRobert Hurst
Best burrito place ever!!! It doesn’t get better than this. So many things to choose from to make burritos huge and get super full. Also lots of sauces to add in burrito or just to dip in. The regular sized one is good but the monster is definitely the best to make you stuffed. We just had the regular sizes today but from now on it’s always going to be the monster burrito. Also the queso is very good. Inside was very clean and staff are quick and super friendly. Make sure you get the app to get points towards your meals and good coupons to your email. Definitely recommend this place for very good eats!!! Thanks!!
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