Sherry Bernstein
Last night was so looking forward to my favorite burger and fries place. What a dissapointment it was though. My burger looked to be missing half of the Pattie, and it was so overcooked it just broke into pieces with first bite. The picture posted looks like I took a bite out of it, but I had not eaten any of it yet.It was also missing the grilled onions, and hot sauce requested. It barely had a piece of bacon and the lettuce I could not even find. Then my large fries were only filled up 3/4 of the way to the top of the cup. This location needs to do better. I will not go back to this location again.
… moreMike jones
Had a pickup delivery order and the kids working were already in a bad mood arguing when I came in. The one guy yelled out the order name and had it bagged all sloppy. I had to retold the bag and push the sticker down and it still looks like I messed with the food. I mentioned something to the employees and they proceeded to say it looked fine and laughed about it. Kid with long brown hair needs an attitude check and shouldn’t be working around customers. He was swearing and clearly not happy to be working. The kid with blonde hair who bagged the order was fine he actually tried to fix the problem and was sincere. The kid with long brown hair was slamming stuff and swearing and was the one that laughed in my face with a sarcastic response. I wouldn’t have employed a kid like that when I ran my business in a million years. i wasn’t going to say or do anything but he proceeded to laugh in my face about it. I hope the customer doesn’t complain about how sloppy the bagging was. It makes sense why this place is dead on a Saturday night, nobody wants this type of service. For a reputable place like five guys I’d expect better, I sure won’t spend my own money here. The picture is after five minutes of me refolding snd replacing the tamper proof sticker
… moreEric Minster
Let’s get straight to business. I visited this location with my son Camden and promised him we would be getting five guys. If I am going to be honest I was distraught when I discovered it was a restaurant. We came with the impression that we were going to get FIVE GUYS. If anyone else has the same confusion this is a burger joint and a place to meet other men. Thumbs down I do not recommend this.
… moreEric F
$20+ for brown lettuce, a small cup of soggy and unsalted fries, skimpy ingredients, and a so-so burger. Five Guys used to be great for what it was – a premium burger for a few bucks more than what you’d pay elsewhere. Quality has gone down, prices have gone up. Such a shame, and won’t be back.
UPDATE 9/1/25: I attempted to reach out to customer support with the link provided, and received an error message:
“The requested URL was rejected. Please consult with your administrator.
Your support ID is 38c8bfa4-c7e4-41bb-adc5-620665b37d49″
Looks like Five Guys is not interested in their customers’ feedback after all.
… moreEdwin Thompson
Not a good representation of the Five Guys franchise at all. We ordered two burgers, a small fry, and two drinks for over $40—price wasn’t the issue. The issue was the quality: the cheese wasn’t melted, and when I picked up my burger, the bun fell apart into pieces. I asked for lettuce and got three tiny pieces of the white core. The burger was also supposed to have bacon, but it came with about a third of a slice.
My daughter and I each took one bite, threw our burgers away, and ended up going to Chick-fil-A instead. Overall, it was a horrible experience. Hopefully your visit you’ll have a crew that cares.
… moreAnthony D’wayne
I’m so proud to have eaten a great establishment with great service. They messed up an order we got back a while ago and Trevor handled it no problems and make everything in an Elite fashion. This is how all chains and restaurants should operate. People spend their hard earned money trying to enjoy a meal out chains and restaurants should prioritize that and do what is needed to make the customers happy. Thanks Five Guys in Geneva IL!
… moreMATTHEW PERRI
Five guys has one of the best burgers I’ve had. You can tell by the little than longer wait time that the staff is putting a lot of love into the burger. It’s totally worth it!
… moreAndrew Morrell
The service was great and the food was delicious as always. I also love the peanuts from Five Guys. They are known for delicious burgers and homemade fries, but let me tell you about the peanuts! They are phenomenal!
… moreChristian Lozada Hernandez
I ordered a delivery and it came incomplete and they didn’t refund my money, plus they reluctantly threw away all the food! Then I call the restaurant and the guy tells me to go get the milkshake myself and what was missing, the truth is very bad customer service In addition to that, I tried to communicate with the driver and he blocked me. It was a bad experience.
… moreKeithLLLKK l
Always good. When I was on my low carb diet 12 years ago I came here literally every week for 11 months. Lost 60 lbs btw and have largely kept it off.
They all knew me by name and I have never had a bad meal.
These days I come every so often and still enjoy it. This is not a gourmet cooked to order so the prices are a bit high. However they have figured out a way to produce an amazingly tasty burger. Plenty of fries although not as many as in the old days.
The addition of shakes now makes it a great place for dessert now.
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