Peggy Kelly
I always get the same burger every order and it’s always wonderful. Today got my burger for the road because I Uber. Started to eat it and found it loaded with pickles and mayo. Neither of those were on my order. I can’t eat pickles so had to throw the sandwich out. I couldn’t take it back since I was on the way to pick up a passenger. It was order #28. I tried calling the restaurant and you can’t get through.
… moreJojo Pachino
Always a great burger place to stop and have a meal. Sometimes there’s a wait but it’s well worth the freshness. Made to order obviously so that takes time. But fix the shake machine at this location. Been 2 weeks now.
… moreSamer Al Mesber
Good customer service, but this is the second time I’ve visited and the quality isn’t the same. I ordered two burgers and the ingredients were mixed up (toppings swapped). Also, the fries used to be much more generous, which was one of the things that made Five Guys special. A bit disappointing.
… moreEric Madden
This place is always amazing. They make great food for good prices. They are always a relaxed environment and always pleased to serve. I would recommend this place to anyone!!!
… moreEleesia Jackson
I visited this restaurant for the first time ever today coming in staff was overly excited to greet me way before I could get to the counter to order was already asking me what could he get me .. I just knew I was going to get my food as expected delicious and hot upon getting my food and waiting to get back to my workplace to eat I noticed my burger was very soggy and messy I was extremely hungry so I overlooked that but what I couldn’t overlook was the very long stingy black piece of hair wrapped up inside the burger itself. This will be my first and last time visiting please have your employees wear hair nets this should be actually enforce giving that this is a fast food restaurant this is unacceptable and was a big inconvenience.
… moreS
I have met the manager at the Colerain location. He is personable, open to feedback and professional. There is a lively front cashier person who is kind, efficient, and a hard worker. I have only been in 4 times at the most. The grill service in the past ran by a Hispanic gentleman and woman has been exceptional. I stopped in today and neither were there, but I recognized a woman that served me a well done burger like I requested, and I asked her to please take care of my burger, she replied “no problem “
A tall black young man chose to ignore my request and proceeded to fix my order. It was rude, disrespectful and as a paying customer I will not be coming back for a while. It’s sad that the arrogance of 1 team member, that chooses to ignore a request, when it wasn’t crowded or backed up with orders, decides that he’s going to show “who’s boss”
Customer service still matters.
Per your “owner response” no other specific details are needed. My review was more than clear.
… moreElijah Garland
You could tell they had a LARGE influx of orders and they still made a great bag of burgers for me. One of the few “fast” food joints that still delivers quality food. Big fella on the grill was having a rough go but he still did his job really well.
… moreKym Watley
Food was up quick, but milkshake took forever . When I got home my order was not right! I ordered a patty melt extra patty. Only received one and I paid for thee extra patty. Very upsetting
… moreDavid Jacob
my server was Kathleen B and O M G she was super super nice I got my order it came fast hot and super delicious I forgot something to and she was very kind when I forgot to get my shake she was very kind and made it up really quick 10/5 service I was treated like a king
… moreAutumn Draper
So I tried to call in my order and nobody answered the phone. They hardly EVER answer and no they don’t be busy. When I arrived there to place my order I received constant attitude from two Caucasian women. They were both extremely rude and my order was wrong. When I asked them to fix it nicely it, they showed major frustration. I was the only customer they had to assist and I think its unacceptable.
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