Alec Walker
Yesterday on Jan 21, around 9PM, I ordered food from Five Guys. As expected, the food was expensive. $50 for one drink, one milkshake, two fries (one large, one small), and two burgers (one with mushrooms). The price was higher than expected, but Five Guys has great food, and that stood true for this visit. The problem with the visit was the young man at the register who, upon my asking for a small cup for water, he said, “We don’t have cups for that.” I have never experienced such poor hospitality. He seemed more than glad to say, “No,” then handed me a watery milkshake with no whip cream. Aftet that, (last but definitely not least) he handed me my bag of food, and I quickly realized I had been given less fries than I would have at any other Five Guys when ordering (just) a small. He filled two small paper bags, one slightly smaller than the other, and contrary to Five Guys ‘Famous’ Fry policy, he gave no more than that (no extra scoop of fries). Just two small paper bags the size of small stationary card envelopes. This was terribly upsetting and I will not be returning to this Five Guys. I have only once before been denied water at an establishment (and this includes establishments where I didn’t purchase anything and just went in for water), and the other time I was denied was by a rude manager during COVID 19 at some mom and pap shop on Long Island (where I grew up), where I (also) purchased food, and the “reason” she denied me and my grandmother water is because (and these are the manager’s words) they didn’t have cups. That was terrible service as well, but this young man without-a-doubt had cups–he gave me one with my milkshake and another for my girlfriend’s soft drink. There are other Five Guys, and although I’m hesitant to return to any of them in the area (afraid this poor hospitality might reflect Malvern-area Five Guys altogether), if/when I do go back, I will NOT be returning to this one in particular. Thank you, Alec.
… morePaul Friesen
Food was hot and delicious. The burgers have very fresh toppings and lots of them. The staff was incredibly friendly and even gave both my boys a milkshake because it was their first time. Had a great experience and we will definitely be back. If I could make one recommendation it would be that theyclean the tables. They were quite dirty and it wasn’t that busy so they’re definitely was time. Other than that super great experience
… moreA Teesdale
Great burgers cooked to order, hand cut fries always hot. The 50 pound bags of potatoes stacked in the dining area were super cool great conversation item. The employees were nice to talk to, made great suggestions, very polite seemed happy. Positive environment.
… moreIhate Google
The fries here are very good. The burgers are more like smash burgers. The patties have crispy edges and are a little dry. I like a burger with some moisture. The condiments for the burgers are very good. The drink machines have a good mix. If you like smash burgers this is the five guys for you.
… moreAshley Etling
Been coming to this location for years! Always a faveeeee! However, the “manager” white guy with a ponytail/man bun is awful! The way he talks to his staff is completely unprofessional! Asked for a water cup, got one. And the manager ripped the associate for it, yelling at him, telling him how much money he cost “him” so on and so forth. Also making the statement “customers pay for everything (including water)”. Water cups or no water cups, policy changes or no policy changes. This manager is the problem not anything else.
… moreKeith Edwards
Towanda was most patient with our order which came out great. Burgers were massive and cooked perfectly. Bountiful fries even with the smallest size. Very pleased and full.
… moreRenata Skrocki
Cheeseburger was great! Fries were awesome! And the peanuts they offer are good appetizers.
… moreAngela Barbush
received a text that someone was using my number & possibly my payment info for the order. the person’s name was mukti patel. the restaurant said there was nothing they could do.
… moreChris Smith
I love this Five Guys location. The crew working there is always friendly and fast, and they take care to get the orders right every time. I always come here when I’m in the area. It has ample wheelchair accessible seating, and the wait times are usually low. I always pick this place when I’m in the area.
… morePrabha Shankar
Good location , staffs are friendly , spacious , service was fast enough. There were missing ingredients I asked in the burger. Pos staff could be little attentive.
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