4.5 – 1,017 reviews • Fast food restaurant
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Your nearby Five Guys at 4829 Commercial Drive in New Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
Hours
| Sunday | 11 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
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Order and Reservations
Order: Order online
fiveguys.com
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Reviews
Nick Macri
I went to five guys burgers and fries this afternoon my girlfriend around 2 PM and when we walked in the nice manager lady in the black shirt was one of the nicest women I’ve ever had taken my order out of five guys in my life. She took our order with pleasure and assured us when we cash out she was going to put gloves on and prepare our milkshakes herself! Service with a smile took the food home and it was phenomenal. She even gave me extra Cajun fries spice. This lady deserves all expenses, paid a vacation and five guys corporate!
… moreKassie Miz
I was told 15 min for my small take out order.. I show up in 20 because they have never had my order ready on time.. it took over 40 minutes for my order to be ready. I walked in, the person at the cash register asked if I had a take out I said yes then walked away and never came back. Now I’m waiting 5 min for someone to even come over so I can pay. THE GIRL WITH GLOVES ON PREPARING THE SANDWHICHES COMES OVER, TAKES MY MONEY & HANDS ME MY CHANGE, NEVER CHANGED GLOVES & GOES BACK TO TOUCHING ALL THE FOOD! What an animal, to do such a thing especially with how dirty money is! Everyone in there waiting for their food was extremely pissed off about how long the food was taking. The guy doing the fries, was throwing an absurd amount of Cajun spice on the fries to the point I couldn’t even eat them. MY DOGS WOULDNT EVEN EAT THE FRIES! New Hartford 5 guys needs completely brand new staff. This place is a very popular but the staff is destroying the business. Not to mention the prices are insane then everyone has to deal with the rest of the BS that is coming along with it. This is getting reported to the health department because handling money then peoples food is NOT OKAY! Do better!
… moreLauren Townsend
Placed two orders online. Only one ready. Rude employees. Had to replace order. Waiting 15 minutes for a grilled cheese. Never again at New Hartford will I place an order online.
… moreMegan Mead
The food is always good but we arrived at opening. (Only 8 minutes ago) Not a single one of the tables has been cleaned. I’m not a germaphobe but for all the tables to not have been cleaned in between closing last night and opening this morning is kind of ridiculous.
… moreDeva
Circus type atmosphere. Seemed just wanted to get you in and out. Very unprofessional. If you’re trying to walk to pickup area because you ordered online there’s no need to be stopped and then have your name constantly yelled throughout the restaurant. And beware when you order just the burger pattie in a bowl as they give you chopped up pieces of whatever is ok left over or laying around. And if you order a sandwich for whatever reason they don’t even cut it. Just overpriced for the lack of service and decent food.
… moreRoberto
Have been here a few times. Food is always fresh. Customer service has always been on point, and have never seen any issues with cleanliness. This is a reliable location!
… moreSteven Dragulski
The food was great, as expected for Five Guys. If you’ve been here, you know what to expect and that’s exactly what you get. Great food.
… moreDavid Giacona
They don’t know how to read an order here . last time I went they had to remake my burger twice today they adding there own choice of toppings and pretty sure none of there burgers should have pink in them since they claim all burgers r served well done
… moreKimber Beck
Never had a bad burger here. Was a heavy weed odor in the bathroom and that wasn’t pleasant. Staff are super nice and chill.
… moreTania Greene
My favorite burger joint here..oh yeah!..they use peanut oil to fry their all natural French Fries…its pricey but your paying for quality “pink slime free” meat..the burgers here are the bomb!!
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