Alejandro Moreta
I visited the Five Guys location on December 27, 2023, and placed a sizable order that included burgers, fries, a milkshake, and a soda. The team, especially Dave W., handled everything with efficiency and care.
The food was fresh, well-prepared, and customized exactly as requested. I appreciated the attention to detail—especially with the toppings and exclusions. The environment was clean, and the service was friendly and prompt. The receipt was clear and itemized, showing transparency in pricing and payment.
Thank you for making the experience smooth and enjoyable. I’ll definitely be back!
… moreAmber Gray-Kurz
When you enter Five Guys you are immediately greeted with “Welcome”. The staff is extremely friendly and the burgers are always juicy. You choose your “base” burger and then there are 15 other toppings you can add at no additional cost (no limit to the number of toppings you can choose). We love the Cajun fries and their fries portions are larger than expected. They typically fill the size of the fries container and then drop additional in the bag. They use peanut oil to cook the fries and they give out free peanuts. Their milkshakes are wonderful as well and they have a Coca-Cola freestyle so you have a lot of drink options. The last time we went in someone grabbed our bag off the counter. They expedited remaking the meal and offered a free milkshake for the trouble. Great customer service!
… moreDesiree Modugno
The food tonight 2/14, wasn’t being cooked properly and it looked very gross and overcooked. Leaving the burger there on the counter and five minutes later wraps it up the bacon was very over cooked and not hot. Very upsetting experience.
… moreEthan Fradkin
Food is always great at the North Andover location and always show up quick. Service is also always impeccable. Specifically Elias. He was one of the kindest people I’ve met and made my experience at five guys significantly better.
… moreC
So disappointing ordered a pickup of 1 regular fry and 1 large Cajun fry to receive semi-filled portions and soggy undercooked fries non-loose in the bag. This location needs quality control! Yes, I’m angry, I’ve spent and wasted hard-earned money, and on top of that, it was a pregnancy craving. I left comments on the app and reordered from one closer to home since I still want my fries.
… moreAya ayat
Every time i go there a young guy with a black shirt i don’t remember his name but he is usually there afternoon and the evening he is just the best ever very nice and professional you feel really welcomed keep up the good work and energy
… moreJessenia C.
I took ONE bite of my burger, thought it had a lot of bacon and opened it uo to investigate to find THEY DIDNT EVEN ADD A PATTY TO MY BURGER. THIS IS TWO BITES WORTH OF A PATTY. It literally looks like they took a sliver of left over meat from another burger and used it as mine. RESTAURANT WONT EVEN ANSWER THE PHONE.
… moreAriana Cepeda
The most consistent “fast food” restaurant ever. They have the best cooks in the kitchen. Shout out to my Dominicans!!! I’ve been coming like 3-4x a month for lunch and it’s the best.
… moreCortney Oliver
Food was great, people were nice. The soda machines were empty and not a single employee new how to change our the boxes. Waited 30 minutes just for a drink
… moreDawn Sullivan
Definitely the best burger place around. Always fresh and cooked to perfection. The fries are great and they give you a lot. The Andover location is always very clean and the workers do a great job.
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