Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Address and Contact Information
Address: 205 S Stratford Rd, Winston-Salem, NC 27103
Phone: (336) 293-6230
Website: https://www.firehousesubs.com/
Menu Photos
Order and Reservations
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205 S. Stratford Rd. – Firehouse Subs
stratford rd. Directions. Winston-Salem NC, 27103. 336-293-6230. Ways to order. Mobile Ordering.. Delivery. Catering. Dine in hours. Thursday. 10:00 a.m. – 9: …
Firehouse Subs Stratford Towers | Winston-Salem NC – Facebook
Specializing in hot subs made with premium meats and cheeses and piled high on a toasted sub roll.
Firehouse Subs -STRATFORD TOWERS-532 Menu Winston Salem
205 S Stratford Rd, Winston-Salem, NC 27103 $$ • American • Deli • Sandwich x $0 delivery fee Other fees x Enter address to see delivery time.
Reviews
Suficient Home Improvement Frost
First off, I don’t like leaving bad reviews, but when issues keep happening, they need to be shared so others are aware.
My first bad experience at Firehouse Subs in Winston-Salem, NC was about a year ago. I went in to get a sub, and the manager placed my bread directly on the counter while adjusting food instead of on a proper surface. She told me it was fine, but basic food handling standards say otherwise — at the very least, there should have been paper or something under it.
I decided to give them another chance today, but unfortunately had another disappointing experience. I ordered a meatball sub, and the employee pulled meatballs from the warmer, then went to the back for more than five minutes. He came back with the same meatballs and started making my sub. Food should be prepared fresh and in front of the customer — that’s basic expectation and transparency.
I spoke with the manager, explained that I own a company myself, and suggested that better training might help. Instead of hearing me out, she argued back, which was disappointing.
On top of that, the bathrooms were dirty and the floors were not clean. I really do love Firehouse Subs as a brand, but this location is not meeting the standard. I also tried calling customer service, but the number didn’t work.
I hope the district manager sees this and helps get this store back on track before it goes downhill any further.
… moreMy first bad experience at Firehouse Subs in Winston-Salem, NC was about a year ago. I went in to get a sub, and the manager placed my bread directly on the counter while adjusting food instead of on a proper surface. She told me it was fine, but basic food handling standards say otherwise — at the very least, there should have been paper or something under it.
I decided to give them another chance today, but unfortunately had another disappointing experience. I ordered a meatball sub, and the employee pulled meatballs from the warmer, then went to the back for more than five minutes. He came back with the same meatballs and started making my sub. Food should be prepared fresh and in front of the customer — that’s basic expectation and transparency.
I spoke with the manager, explained that I own a company myself, and suggested that better training might help. Instead of hearing me out, she argued back, which was disappointing.
On top of that, the bathrooms were dirty and the floors were not clean. I really do love Firehouse Subs as a brand, but this location is not meeting the standard. I also tried calling customer service, but the number didn’t work.
I hope the district manager sees this and helps get this store back on track before it goes downhill any further.
Daniel Quesenberry
Updated Review:
This place has really gone downhill. The employees were friendly, but they spent the entire time talking loudly about their personal drama — even over the TV (see video). The men’s restroom was in bad shape: dirty, with a loose toilet seat, no hand soap, and a broken towel dispenser (though there was a loose roll available). I had to use the women’s restroom just to wash my hands before ordering.
Then, right after I placed my order, a septic truck pulled up. They ran a hose from the back room, through the dining area, and out to the running diesel truck parked in front of the restaurant (see photo). Needless to say, it was not a relaxing lunch — especially for the price of the sub. Unfortunately, I’ll be heading to Jersey Mike’s next time. VERY disappointed.
************
I recently visited Firehouse Subs in Winston-Salem, and it was an outstanding experience from start to finish! The staff was incredibly friendly and welcoming, making sure my order was just right. The restaurant was clean, well-organized, and had a great atmosphere.
Now, let’s talk about the food—absolutely delicious! I ordered the Hook & Ladder sub, and it was packed with fresh ingredients, perfectly toasted, and full of flavor. The meats were tender, the cheese melted just right, and the toppings were fresh and crisp. You can really taste the quality in every bite.
What sets Firehouse Subs apart is not just their amazing food but also their commitment to the community. Knowing that a portion of proceeds supports first responders makes every meal even more satisfying.
If you’re looking for a great sub spot in Winston-Salem, this is the place to go. Highly recommended!
… moreThis place has really gone downhill. The employees were friendly, but they spent the entire time talking loudly about their personal drama — even over the TV (see video). The men’s restroom was in bad shape: dirty, with a loose toilet seat, no hand soap, and a broken towel dispenser (though there was a loose roll available). I had to use the women’s restroom just to wash my hands before ordering.
Then, right after I placed my order, a septic truck pulled up. They ran a hose from the back room, through the dining area, and out to the running diesel truck parked in front of the restaurant (see photo). Needless to say, it was not a relaxing lunch — especially for the price of the sub. Unfortunately, I’ll be heading to Jersey Mike’s next time. VERY disappointed.
************
I recently visited Firehouse Subs in Winston-Salem, and it was an outstanding experience from start to finish! The staff was incredibly friendly and welcoming, making sure my order was just right. The restaurant was clean, well-organized, and had a great atmosphere.
Now, let’s talk about the food—absolutely delicious! I ordered the Hook & Ladder sub, and it was packed with fresh ingredients, perfectly toasted, and full of flavor. The meats were tender, the cheese melted just right, and the toppings were fresh and crisp. You can really taste the quality in every bite.
What sets Firehouse Subs apart is not just their amazing food but also their commitment to the community. Knowing that a portion of proceeds supports first responders makes every meal even more satisfying.
If you’re looking for a great sub spot in Winston-Salem, this is the place to go. Highly recommended!
Amaya Moore
The other reviews are a great warning of what stupidity to expect. The girl taking my order was very sweet no issues. Whoever was scheduled to make sandwiches 12/02/2025 keep her OFF THAT STATION. I paid for a bowl of soup she tried to give me a cup (and a fork?) and stapled the bag. luckily i ripped that to put my correct utensils and napkins in . Sadly I didn’t check the sub I get home it’s on wheat bread when I ordered white. I have one singular GIANT ring of onion only on one side of my sandwich . Guess I’ll prep and cut it myself. But then I realize she put a single half cut of tomato on the entire medium sub??? Maybe she was new and if so I’d have somebody retrain ASAP. I was also the only person in the entire store…
… moreVega TDM
First ever order at this franchise and I’m served clearly moldy bread. Called up there and no one answers the phone during open hours. Completely disgusting and unacceptable.
… moreTed Canfield
OK
It’s been about a year since we last visit this place.
We live on the other side of lexington.
We’re on a budget, so we try to treat ourselves once in awhile when we can.
Well it was such a let down on this visit.
First off no Garlic bread, bacon and another meat (which I don’t remember because I wasn’t interest at the time.
Assist manager arguing with a consumer in front of 4 of us, waiting in line.
They ask us for a name, so my wife gave the cashier her name.
When tqhey called her name I went to pick it up.
There were 4 meals in bag. We ordered 2.
So I said not ours. They said the name again. They were frustrated so I tried to lighten things by I saying I’ll take it. They had no humor.
Out of frustration they couldn’t find out what was going on.
My wife’s name is a common name so I said is it possible that there’s another person with that name.
Sure enough. The person wasn’t there so I’m assuming it was an online order. Why isn’t the online separate from in line ?
Hey corporate I have an idea, with technology why not have a digital screen that shows the persons order (with a number, not name) that it’s being worked on and then when it’s done.
( like Domino’s pizza stores )
If the person who is calling out the name, like the one who was working that day, mumbles and speak low and he was the boss that day. Really seems backwards.
So we had to wait (more) to get our meal. But we still got it before a man who was there before we were. He said that they missed he’s order.
Unbelievable !
Except for the cashier person, the other three seemed to be disorganized and frustrated.
The food was just OK.
Will we choose Firehouse again, sure at another one.
Question:
What’s with not having cherry limeade ?
Is this just a store thing or corporate ?
Enclosed is pic’s of the men’s room
… moreIt’s been about a year since we last visit this place.
We live on the other side of lexington.
We’re on a budget, so we try to treat ourselves once in awhile when we can.
Well it was such a let down on this visit.
First off no Garlic bread, bacon and another meat (which I don’t remember because I wasn’t interest at the time.
Assist manager arguing with a consumer in front of 4 of us, waiting in line.
They ask us for a name, so my wife gave the cashier her name.
When tqhey called her name I went to pick it up.
There were 4 meals in bag. We ordered 2.
So I said not ours. They said the name again. They were frustrated so I tried to lighten things by I saying I’ll take it. They had no humor.
Out of frustration they couldn’t find out what was going on.
My wife’s name is a common name so I said is it possible that there’s another person with that name.
Sure enough. The person wasn’t there so I’m assuming it was an online order. Why isn’t the online separate from in line ?
Hey corporate I have an idea, with technology why not have a digital screen that shows the persons order (with a number, not name) that it’s being worked on and then when it’s done.
( like Domino’s pizza stores )
If the person who is calling out the name, like the one who was working that day, mumbles and speak low and he was the boss that day. Really seems backwards.
So we had to wait (more) to get our meal. But we still got it before a man who was there before we were. He said that they missed he’s order.
Unbelievable !
Except for the cashier person, the other three seemed to be disorganized and frustrated.
The food was just OK.
Will we choose Firehouse again, sure at another one.
Question:
What’s with not having cherry limeade ?
Is this just a store thing or corporate ?
Enclosed is pic’s of the men’s room
Michael Warner
Thanksgiving sandwich was fantastic. My initial order was incorrect, but the store made a new sandwich after I brought it back. I think they hooked me up too because the second sandwich felt a lot heavier. Seriously huge props to the friendly staff!
… moreChris Beckman
This was a poor visit today. Honestly it seems from a glance that the franchise owner either doesn’t know what’s going on, or is really into penny pinching.
Why do I say that?
Lights were off for half the restaurant, the temperature was quite warm inside, the staff was truly rushing around with only 3 people working the entire store during lunch. Lots of hand made signs like “don’t take more than 1 or 2 sauce packets”. The soda machine was out of most of the drinks, and the ice ran out while I was watching other guests get frustrated about the lack of drink options.
Also the carbonation was way off, a ton of folks were pouring drinks out after tasting even the diet drinks.
At one point someone said “tell customers that the only drinks we have are diet, and tea” but this was 25minutes after I already ordered.
The sub was ok, the prices have gone up over time and I think it crossed the line of not being worth it.
It was just… meh. For $14 I would recommend somewhere else.
… moreWhy do I say that?
Lights were off for half the restaurant, the temperature was quite warm inside, the staff was truly rushing around with only 3 people working the entire store during lunch. Lots of hand made signs like “don’t take more than 1 or 2 sauce packets”. The soda machine was out of most of the drinks, and the ice ran out while I was watching other guests get frustrated about the lack of drink options.
Also the carbonation was way off, a ton of folks were pouring drinks out after tasting even the diet drinks.
At one point someone said “tell customers that the only drinks we have are diet, and tea” but this was 25minutes after I already ordered.
The sub was ok, the prices have gone up over time and I think it crossed the line of not being worth it.
It was just… meh. For $14 I would recommend somewhere else.
George marlow
The sandwiches are put together okay but tasted funny. My daughter and I got sick off of it didn’t realize it till later. They didn’t offer to upsize or anything and when they did bring the food all they do is yell the name wants and then just set it on the counter.
… moreYaharie Smith
I’m really disappointed with my recent visit to Firehouse Subs. The food was okay, but the service was terrible. One of the girls working there was incredibly rude and disrespectful. She acted like she was doing me a favor by taking my order, and when I asked a question about the menu, she rolled her eyes and gave me a sarcastic answer. Honestly, her attitude ruined the whole experience for me. I’m not sure I’ll be back, and I’ll definitely think twice before recommending this place to anyone.
… moreRobert Beall
Went to order two different sandwiches and with each sandwich I was told one or more of the listed toppings like bacon on a club or peppers on a Philly steak was currently out of stock. When I asked if I was required to pay full price for missing toppings or out of stock toppings, I was told yes .. I had to pay full price.
Poor in inventory management
I left without ordering at 6pm. So it wasn’t a closing situation.. just poor management
… morePoor in inventory management
I left without ordering at 6pm. So it wasn’t a closing situation.. just poor management