Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Address and Contact Information
Address: 1448 S 6th St, Macclenny, FL 32063
Phone: (904) 259-3473
Website: https://www.firehousesubs.com/
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1448 South Sixth St – Firehouse Subs
1448 south sixth st. Directions. Macclenny FL, 32063. 904-259-3473. Ways to order. Mobile Ordering.. Delivery. Dine in hours. Thursday. 10:00 a.m. – 10:00 …
Firehouse Subs Macclenny – Facebook
Details ; . 88% recommend (272 Reviews) ; . Closed now ; . 1448 South Sixth Street, Macclenny, FL, United States, 32063 …
Menu – Firehouse Subs
… Sub. Cold Subs. Hot Sauce Bottles. Small Catering. Salads. Sides and … Florida Man’s Lunacy Pineapple Hot Sauce. Pineapple-lime sauce with Carolina …
Reviews
gacha life boss
Went last night they got both sandwiches wrong, called up there for only the manager to be totally disrespectful and hung up on so drove back up there and this was the remake all they did was switch the bread and meat around which we didn’t want mayo on the brisket and for them to send it home with a messy box on purpose was a character shown, WE WILL NEVER GO BACK…what is a email I could write to give fully detail on my visit? Cause I forgot to st the manager had her boyfriend in there waiting till she got off and was loudly talking about how he will act if anyone crosses her, we went on a Wednesday night around 9:15 and went back by 9:45p
… moreCraig Hodges
Ordered a salad and this is what I got. Looks like they tore the ingredients up with their hands and threw it in a bowl…..
Sub was supposed to be toasted, but was cold and thrown together.
Any attempt to contact them resulted in automated responses and chat bots.
I spent $40 for 3 sandwiches and 1 salad. What a disappointment.
Zero effort and zero quality…..
Also, here. Let me save you the effort of providing your generic, copy/paste response
“Thank you for contacting the Firehouse Subs Guest Services Team and for making us aware of the poor food quality you received.
We have forwarded a copy of your concerns to the management and restaurant owner of this location, who will follow up internally to ensure that your concerns are addressed at the restaurant level and address your request.”
… moreSub was supposed to be toasted, but was cold and thrown together.
Any attempt to contact them resulted in automated responses and chat bots.
I spent $40 for 3 sandwiches and 1 salad. What a disappointment.
Zero effort and zero quality…..
Also, here. Let me save you the effort of providing your generic, copy/paste response
“Thank you for contacting the Firehouse Subs Guest Services Team and for making us aware of the poor food quality you received.
We have forwarded a copy of your concerns to the management and restaurant owner of this location, who will follow up internally to ensure that your concerns are addressed at the restaurant level and address your request.”
Marianne Phillips
The owner needed to teach the workers to makes the sandwiches look like the pictures. Saddest looking $8 sandwich ever.
… moreRonald Ward
Good tasting food… No care in preparation. My sub could not be picked up. Ask the meat was off the bread the tomato fell out bread was soggy mess. I eat at a lot of firehouse subs and this was the worst. Please send someone to retrain this store.
… moreKaylinn louth
When i first got here there was no welcome to firehouse as usual. I ordered a few large subs the steak and cheese was great my friend said but when I open my brisket the bread was falling apart and I was like well its a sandwich but then I took a bite and my brisket was cold like it was never steamed. I wasn’t mad until I asked for it to be remade a shekimra a young black short lady questioned me how it was cold and was completely rude. Im waiting for it to be remade and the girl who was dressing the bread went to fix my topping and shekimra makes a smart remark leave the bread there bc i dont want the next thing to be tht the bread is cold. All around horrible experience and am so thankful I no longer work here it definitely isnt the atmosphere I left. Do better.
… moreTristan Hill
My wife placed an order for a sandwich, specifically requesting no cheese due to a dairy allergy. This was clearly written on the order ticket, but the sandwich was made with cheese regardless.
The order already took a long time (around 25-30 minutes), so when we discovered the error, we decided to simply ask for a refund on the untouched sandwich.
At the counter, staff said they couldn’t issue a refund and could only remake it. I rejected the offer as we weren’t willing to wait another 20-30 minutes. When I asked to speak to the manager, I was pointed to her (she was making sandwiches right next to the employee). She ignored direct requests for assistance, even when another customer tried to get her attention for me. When I approached her politely, she said she “had to call her boss” but continued working without making the call, effectively brushing me off.
After waiting and asking two additional times, I eventually spoke to another employee from the back who quickly processed the refund – no issues there.
While the refund was ultimately provided, the entire process felt dismissive and unprofessional even by sandwich shop standards.
Instead of simply owning the mistake and taking care of the customer and resolving the issue quickly, this location’s handling of the situation has turned a non-issue into a 1-star review.
… moreThe order already took a long time (around 25-30 minutes), so when we discovered the error, we decided to simply ask for a refund on the untouched sandwich.
At the counter, staff said they couldn’t issue a refund and could only remake it. I rejected the offer as we weren’t willing to wait another 20-30 minutes. When I asked to speak to the manager, I was pointed to her (she was making sandwiches right next to the employee). She ignored direct requests for assistance, even when another customer tried to get her attention for me. When I approached her politely, she said she “had to call her boss” but continued working without making the call, effectively brushing me off.
After waiting and asking two additional times, I eventually spoke to another employee from the back who quickly processed the refund – no issues there.
While the refund was ultimately provided, the entire process felt dismissive and unprofessional even by sandwich shop standards.
Instead of simply owning the mistake and taking care of the customer and resolving the issue quickly, this location’s handling of the situation has turned a non-issue into a 1-star review.
euphonia
I went to this location the other day and felt so sorry for the workers. There were VERY rude people harassing the workers near closing time. The food and service was great but the other customers were not. I do recommend!
… moreHolly Koonce
The staff was great, the shift leader or manager on duty was not! She was rude and refused a refund when the order was incorrect and would only allow a remake. I ordered online to be quick, I didn’t have time for a remake.
… moreRutvi Patel
We tried the Veggie Sub and the Cajun Chicken Sub, and wow it was loaded —so good! The bread was soft, the toppings were fresh, and the flavors were spot on. You can tell they actually care about quality. Highly recommend!
… moreJerrimee Hamlin
Just left and had to write a review as soon as i left. The service is horrible, guy at the counter rolled his eyes when me and my fiancé walked up and had an attitude talking to us in which i’ve only ever been at this location a time before and he was rude then too but just thought he might’ve been having a bad day but now that i’ve came on a separate occasion i’ve come to realize he’s just rude. We waited almost 30-40 + minutes for 2 sandwiches + fries ( in which i never got the fries ) the rude guy at the counter forgot to put fries on our receipt, when we got our sandwiches i went up and asked if they had the fries for my order and the girl behind the counter making the sandwiches rudely said i didn’t order it, the guy who checked us out was also right there and mentioned he thought he added it to the receipt and i guess a manager? she seemed like a higher up said i’d have to purchase them since it wasn’t on my original receipt. They all 3 made it seem like i was the problem because the guy didn’t ring them up after waiting 40 + minutes with no consideration i am not coming back to this firehouse subs. Very rude people who have no customer service skills and are clearly there just for the paycheck. I work in customer service and at a high level of management and would never put up with this type of service. Sandwiches were good though
… more