Firehouse Subs Lewisville

  4.0 – 454 reviews   • Sandwich shop

Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Firehouse Subs Lewisville 75067

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Reviews

Jesse Saucedo
My family visited today and had a wonderful experience. The two men working behind the counter were welcoming, friendly, and very attentive. It was my first time at this location, and the store was clean and well organized. I’ll definitely be back!
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Clyde H (Habanero)
Order at the counter restaurant in an older strip mall. The young server taking orders must have been new and was afraid to speak above a quiet mumble. Why do they have the menu board over behind the sandwich making area instead of behind where you order? We usually eat at all the other sandwich shops. Unfortunately I can not say we enjoyed our food. It is slightly overpriced ($30 for two sandwiches) and not as good as the “others”. Sorry can’t recommend.
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Evan Andrews
My app wasnt working to customize my sandwich. But Braxton, Josue and Pedro helped immensely but letting me order the base sandwich and letting me tell them the customizations. And did it all with a smile. You three are amazing.
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B Man
Great customer service. Say man; hey man, it’s a difference between these sandwiche shops. Very delicious. Took care of me and my lady. Quick lunch break thanks fire house
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Jeffrey Byrd
I was really really disappointed with this experience. The lack of customer relations at the lewisville location beyond shocked.me. I ordered 2 large subs a italian and a hook and ladder. I ordered both ,requesting that the hook and ladder have no cheese, tomatoes or onions, and immediately called the store to ask for thwm to please make a slight adjustment tp the sandwich (hook and ladder) I asked them if they could add tomatoes and cheese to half the sandwich. I was informed that they couldn’t do this. I dont understand how come but went ahead and asked if I could atleast get cheese and tomatoes on the side. I was told they couldn’t do this as well. After talking to them and asking for a manager which I overheard the lady say “oh he is asking for a manager after I said no” they finally agreed to put them on the side. When I got there I asked if they toasted both sandwiches which they said they did and I asked if thats the case why couldn’t you add cheese to one side. I was already paying for a sub with cheese. They told me because it would be 2 different sandwiches?!?! I have never been so dumbfounded by the lack of Customer service. I will never go back to that location and honestly this experience has turned me off of firehouse. Add insult to injury they didn’t even give me tomatoes they gave me onions. I meam guess its a good thing no one was allergic to them
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Brianna Leann
I visited today with my mom. I had placed an online order, and she decided to order in-store. Upon entering, the Hispanic gentleman at the counter—possibly a shift lead or manager—immediately came across as passive-aggressive, greeting us with an abrupt, “Do you have a pickup order or are you ordering?”
My mom ordered a sandwich and a drink, and typically staff will ask if you’d like to make it a meal when a drink is included. He didn’t ask, and when she realized the combo wasn’t applied, she politely asked if he could refund it and re-ring it as a combo so she could pay the difference. Instead, he responded sharply, “No! I can only charge separately for the chips!”
The interaction felt unnecessarily rude and created an uncomfortable experience for both of us. While the food was fine, the customer service during this visit was disappointing.
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Ryan L
I didn’t think there could be a bad Firehouse Subs, but I found one. The food wasn’t fresh and didn’t taste good. Also, I don’t understand selling someone tea that you don’t have or plan to make more of. The quality used to justify the price but that is no longer the case . The experience was so bad that I started to think it was a prank. It wasn’t a prank.
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Jessica Dickstein
We came in at 8:53 and they close at 9. That was our bad and we did feel really bad about it but we really wanted sandwiches so we decided to go in anyway because we could see another couple was still inside. The manager was taking orders and before I even got a word out she said “we’re about to close so you need to hurry up.” I am a restaurant manager myself and so is the guy I was with. We would never talk to our guests the way she talked to us. In addition to this, my friend didn’t know you could get different sized sandwiches so he asked if he could change his order to a large. She responded with “they’re already making it” and looked extremely frustrated. I never leave reviews but this was too insane to ignore. I know what it’s like to want to leave work on time after a long day but I would never be this way to another person. Do better please.
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Seth Brock
Always love going to firehouse, and this location is no exception. Crew is friendly and quick and great food. Always my 1st sub go-to
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Kapone Williams
It was my first time ordering from here, and I must say I was really impressed. I ordered the Zesty Garlic Hook and Ladder. Hands down one of the best subs I ever had.
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