Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Address and Contact Information
Address: 5815 Samet Dr, High Point, NC 27265
Phone: (336) 885-9760
Website: https://www.firehousesubs.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
5815 Samet Dr. – Firehouse Subs
High Point NC, 27265. 336-885-9760. Ways to order. Mobile Ordering.. Delivery. Catering. Dine in hours. Thursday. 10:00 a.m. – 9:00 p.m.. Friday.
Firehouse Subs Deep River | High Point NC – Facebook
Specializing in hot subs made with premium meats and cheeses and piled high on a toasted sub roll.
Menu – Firehouse Subs
… Sub One. Members can earn points, redeem rewards, and get exclusive deals like birthday rewards and up to $10 off your first order.*. *Terms apply. Order Now.
Reviews
Megan Davis
Decided to order take out tonight, just passing by and saw firehouse. Normally a HUGE fan but this particular location was by far the worst. Ordered on the app and nothing on our subs were correct and the bread wasn’t done at all! Can’t believe I paid $50 for food that wasn’t even edible. Also the workers let me stand there for a good two minutes before even acknowledging my presence, while they were doing “closing duties.” Yes it was 8pm but a customer is still a customer. Won’t be visiting this location again.
… moreBryce Bunting
Catered a business Lunch & Learn and was very impressed with the manager and her staff. This place was a well-oiled machine. My order was waiting when arrived (on time) and was offered help to carry everything out to our vehicle. Great service and the on-time efficiency is greatly appreciated!
… moreSteven Chipman
Chose to have an order deliver for the first time. The delivery was missing a bottled drink and a bag of chips. Order was self contained in a stapled bag, so it’s unlikely the fault of the Uber driver. Not worth calling about or running out to the restaurant to retrieve. Just disappointed. Need to tighten up that quality assurance before the order is handed off for delivery.
… moreLinda Huber Creamer
No air conditioning about 85-90 degrees in store.The drinks coming out of the machine are hot and there is no ice. We ordered a corn beef with olives only. They didn’t have any olives so we ordered it with diced pickles only. They preceded to put everything on it. I took it back and I was told we didn’t ask them not to put everything else on it. We had said corn beef and pickle only 2 times. While they were making the new one they came out and asked if he wanted tomato and lettuce on it so for the 5th time we told them only corn beef and pickles. We waited for 15 minutes and I asked them if they were making another sandwich and they told me no, they had made the sandwich and we didn’t tell them not to put everything on it that usually comes on it. I asked her if she was going to make a special needs young adult go hungry because of her mistake and the response was she would not make him another sandwich. She called her boss so they offered a refund but wouldn’t give it to me. They said I would have to come back in the morning when the manager was there. She was talking with the manager so I asked him to call me or give me his number. The manager gave me a number that doesn’t exist. There was also water all over the floor (puddle) near and under the back tables where we sat. I will never return to this location. My grandson worked at this Firehouse when he was 18 and he took pride in his work. The female employee was rude enough to me to the point I became angry and raised my voice when she said she wouldn’t feed my special needs client, especially after waiting an additional 15 minutes for his food. She said for me to calm down because it was too hot in there!!! I will be contacting corporate offices. The picture below is a picture of my sandwich. Although it was suppose to be cold, the meat was warm and the mayo looked curdled. This was the way it was served to me.
… moreNicole Obie
I visited this location last evening to get the “hook” sandwich for my aunt. The staff were friendly and was patient with me while contacting her about bread choices etc. I was even offered a cup of water while waiting. Little things like that matter to me. Kudos to everyone! I had the kids combo before not yesterday so I can talk about the delicious food. Love the pickle spear! My aunt enjoyed her food but she couldn’t eat it all yesterday. She got the large size! Because of the customer service, attention to detail, and acknowledgement, I will definitely return. I will recommend this place to others.
… moreSasha Nicole
We’ve lived in this area for a decade now and have been regulars to this location.
With each new management, this place has gotten worse and worse.
I typically ask for a cup of onion when we pick up our order because how they ration out the ingredients. In my picture, you can see they added one slice of onion to each side of the very dry sub.
My husband went to pick up our order tonight and asked for a cup of side onion and his request was declined. The worker said they at the end of the night, they are required to take inventory. Inventory down to counting every slice of cheese left. She said she had never worked at a place that required this and she did not want to get fired over extra onion so she declined his request.
This review isn’t even over the ridiculousness of having to refuse putting adequate toppings on a 10 dollar medium sub…
It’s moreso… what kind of environment are you running here where you are forcing your employees to count slices of cheese per night? You have your workers afraid of giving out slices of onion… fearful that you will retaliate and terminate them? In an economy where eggs are $7 a dozen… people are working in fear.
I will be sure to call corporate first thing in the morning because this cannot be a healthy work environment.
And stop putting a single slice of onion on a medium sub. That’s utterly ridiculous.
… moreWith each new management, this place has gotten worse and worse.
I typically ask for a cup of onion when we pick up our order because how they ration out the ingredients. In my picture, you can see they added one slice of onion to each side of the very dry sub.
My husband went to pick up our order tonight and asked for a cup of side onion and his request was declined. The worker said they at the end of the night, they are required to take inventory. Inventory down to counting every slice of cheese left. She said she had never worked at a place that required this and she did not want to get fired over extra onion so she declined his request.
This review isn’t even over the ridiculousness of having to refuse putting adequate toppings on a 10 dollar medium sub…
It’s moreso… what kind of environment are you running here where you are forcing your employees to count slices of cheese per night? You have your workers afraid of giving out slices of onion… fearful that you will retaliate and terminate them? In an economy where eggs are $7 a dozen… people are working in fear.
I will be sure to call corporate first thing in the morning because this cannot be a healthy work environment.
And stop putting a single slice of onion on a medium sub. That’s utterly ridiculous.
Christian
Very bad food and service quality. I ordered two large Smokehouse Beef and Cheddar Brisket subs, and the bread was stale and hardly had anything on them! They did not give me the pickles that come with the sub. They did not even bag my food up, which was another inconvenience. The person who prepared it had their headphones in and was listening to music. This store is very disappointing!
… moreNick
This was our WORST Firehouse experience ever. We eat at FH 2-3 times/month and thankfully this isn’t our home location as we are traveling out of state. The staff were so unprofessional and so slow. We understand Firehouse is naturally a slower spot – it’s not subway fast but the staff that served us on Easter (not sure if it was their ‘B team’ because of the holiday), were slower than molasses – taking over 20 minutes to get our subs when there were only 2 small orders ahead of ours.
This location was also very dirty and the person putting our food together had long black hair that was spilling out of her pony tail. She was also coughing while making our sandwiches………..
Once we finally got our food, neither of our subs had tomatoes – which come on the sandwiches we ordered and as you can see photographed there was hardly any meat on one side of the sandwich and they were both cold.
Would caution all to reconsider going to this location. By far our worst experience.
… moreThis location was also very dirty and the person putting our food together had long black hair that was spilling out of her pony tail. She was also coughing while making our sandwiches………..
Once we finally got our food, neither of our subs had tomatoes – which come on the sandwiches we ordered and as you can see photographed there was hardly any meat on one side of the sandwich and they were both cold.
Would caution all to reconsider going to this location. By far our worst experience.
Judy Watkins
They have really changed from when I first moved here. I decided to give them another shot bc I wanted somewhere with gluten free bread. They have really soft and light gluten free bread and they take precautions to not cross contaminate. Of course, they can’t provide 100% gluten free due to other items, but they make gluten free sandwiches completely separate. Even putting the sandwich on tinfoil when they heat it.
… moreDonna Gardner
We go here maybe twice a month, and do carry out. This is the second time our order was filled incorrectly. Guess we need to have them show us our subs before we leave. Once we are home it’s too late. Poor customer service.
… more