Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Hours
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
Address and Contact Information
Address: 3201 Macon Rd #263, Columbus, GA 31906
Phone: (706) 569-0133
Website: https://www.firehousesubs.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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3201 Macon Road – Firehouse Subs
3201 macon road. Directions. Columbus GA, 31906. 706-569-0133. Ways to order. Mobile Ordering.. Delivery. Catering. Dine in hours. Friday. 10:00 a.m. – 9:00 …
Reviews
Kevin Koehn
Amazing food and friendly fast staff. Haven’t eaten here in a long long time but will definitely come back again! Floor seemed a little dirty is the only downside.
… morechris abernathy
On today 12/23/25 I ordered a large club sandwich. I love Firehouse for the record. However, today it was crap. I ordered extra cheese there was one slice, bacon one strip, with a pickle no pickle. There was barely any meat on the sandwich. I called back and Manager Michael Alexander told me to drive back up there, bring receipt and
sandwich just so they could remake it and throw this one away. I’m writing this review because of the condescending attitude he had as if I’m supposed to just accept what I have or spend my time and gas for them to just remake it. Do better Firehouse or have someone to inspect the sandwich before the customer leaves the store.
… moresandwich just so they could remake it and throw this one away. I’m writing this review because of the condescending attitude he had as if I’m supposed to just accept what I have or spend my time and gas for them to just remake it. Do better Firehouse or have someone to inspect the sandwich before the customer leaves the store.
Theodore Holliday
The service was quick and friendly. I ordered a large meatball sub. It was delicious. Made myself a Sprite with a few different flavors in it.
… moreB
To Whom It May Concern,
Today, I placed an online order through the Firehouse Subs website. Immediately after placing the order, I realized I needed to cancel it. I attempted to call the restaurant several times right away, but the phone was never answered. After giving it a brief break, I called again and spoke with the manager, Ariana, to request a refund.
Unfortunately, my experience with her was extremely disappointing. She stated that she was “not able to cancel any online orders placed at the location,” which contradicts Firehouse Subs’ published policy stating that orders may be canceled as long as preparation has not begun. Because my cancellation request was immediate, I should have been eligible for a refund.
In addition, her demeanor was unprofessional. She told me the phone “never rang” and implied I was lying, despite the fact that I called multiple times. This type of customer service is unacceptable, especially from a manager.
After this interaction, I reviewed online feedback for this location and noticed multiple complaints specifically regarding this manager. It appears this is not an isolated incident.
I am requesting:
• A refund for the order that should have been canceled
• Corporate review of the customer service and management at this location
I hope Firehouse Subs will address this matter promptly. I have always enjoyed your brand, and I would like to continue doing so, but this experience absolutely needs proper attention.
… moreToday, I placed an online order through the Firehouse Subs website. Immediately after placing the order, I realized I needed to cancel it. I attempted to call the restaurant several times right away, but the phone was never answered. After giving it a brief break, I called again and spoke with the manager, Ariana, to request a refund.
Unfortunately, my experience with her was extremely disappointing. She stated that she was “not able to cancel any online orders placed at the location,” which contradicts Firehouse Subs’ published policy stating that orders may be canceled as long as preparation has not begun. Because my cancellation request was immediate, I should have been eligible for a refund.
In addition, her demeanor was unprofessional. She told me the phone “never rang” and implied I was lying, despite the fact that I called multiple times. This type of customer service is unacceptable, especially from a manager.
After this interaction, I reviewed online feedback for this location and noticed multiple complaints specifically regarding this manager. It appears this is not an isolated incident.
I am requesting:
• A refund for the order that should have been canceled
• Corporate review of the customer service and management at this location
I hope Firehouse Subs will address this matter promptly. I have always enjoyed your brand, and I would like to continue doing so, but this experience absolutely needs proper attention.
Mila Hinson
Food was great, customer service was sub par, not rude but not inviting or engaging. The reason I give them a 2 is the store was filthy. The floors were so sticky my shoes were sticking to the floor. Especially by the drink machine, which also needed to be cleaned.
… morePaul B Johnson
As I have said before when I go into the firehouse store on Macon Road in Columbus Georgia, they always greet me with my full name and they always make me feel like I’m an outstanding customer and that’s what I’d like about the staff and the management if I have any questions about my order, I can always call and they will always check it out for me again I think they’re the best staff I have ever dealt with at the Macon Road fire House in Columbus, Georgia
… moreAdam Williams
A lot of energy as the manager was reading about how someone left a kind review. The staff went straight to work as the manager took control over making sure things were being done in the store!
… moreMis Styles
My sandwich was made wrong and instead of just remaking the sandwich the Hispanic manager (yes it matters,there were two) made a comment that I never said no tomato, even though she didn’t take my order. I literally said everything except tomato. Then i watched as the person making my sandwich was making sly remarks to his teammates and funny faces. At that point i didn’t trust them making my food anymore and requested a refund and gave the second sandwich back. I asked to speak with the other manager who was nice but defended her co workers and never gave me the other managers name, even though i asked several times. While getting a refund the Hispanic manager was literally making faces at what i was saying and i stated she should not be a manager and the other “nice” manager ask me to stop antagonizing the staff!!!! I cannot make this up. Please will a manager reach out to me. This occurred 5/22/25 @ 11:30a
… moreAkari Hana Chan
I ordered the Captains Club Sub and it didnt come with most of the toppings they put too much hero sauce and they added jalapeños which isnt originally on the sandwhich it was too spicy and not what I wanted
… moreJessica L.
Ordered a meal online and I had paid extra for a Large soda. My drink cup wasn’t with my order when it was picked up so my coworker didnt know i ordered one. I called and spoke to an employee and they told me multiple times that “they do not do anything with the togo drinks and it was my coworkers responsibility to grab a cup by the register and fill it up.” They do not give refunds for missed beverages. Just FYI.
… more